This stay was excellent just disappointed we were only there one night, will definitely be backComment of W. Caron , United Kingdom the 2016-11-07
"Terrible hygiene, see photos"
Seems like the place has not been cleaned since its last guests checked out. A bar of used soap next to the tub with hair still on, with compliments from the hotel. The fridge is disgusting with food bits everywhere, and there are red stains of god knows what on the bottom layer. There are oil stains and some dried out liquid on the tv remote, plus it smells like rotten food. Bathroom floor is extremely dirty and from the stains you can see they're made by dirty flip flops. Half used shampoo on the counter pretending to be a new bottle - it's great your hotel is trying to be environmentally friendly but really hotels don't work like that. Absolutely disgusting.
"High level but never underestimate details "
I went with my family for 4 days. The apartament was excellent, clean and fantastic. Anyway only I coudn't find a bottle opener to open a coke that was in the fridge. I called an emploeyee from the staff. She told me : " it's strange nobody put there something to open the bottle. I go to find the opener and I'll be back immediately ". Nodody brought the opener. I'M STILL WAITING!!!
Pros: Complimentary upgrade when we arrived Helpful staff Spacious apartment Close to everything Beautiful birthday cake Cons: Almost constant sirens from emergency vehicles Room not cleaned Room advertised as having cutlery but only had one knife and fork No bottle opener to open anything in mini bar
Amazing, can't wait to return. The best. Lovely hotel and staff. Luxury in abundance, central to all the sights. Hop on hop off bus beside hotel. For those that enjoy being pampered this is a must. Xxx
"DON'T GO THERE"
The badest experience of my life !!! When we arrive ,after we waited an hour to receive our rooms( i had 2 booked) , we found that the pictures on the booking.com were not real at all, the rooms were like 2 star rooms at best, in the bed i found black hair , the sheets were full of yellow spots and in the bathroom the toilet seat was covered in urine. The staff just looked at us , waived their hands and that was it!!! No explanation , nothing, of course the manager was in vacation so i couldn't speak to anyone !!! In the elevator when i was leaving i spoked to a guy who supposedly was working there who told me that i was not the first with the same problems , the thing was that they changed the cleaning company and they were not good at all at doing there jobs!!! After a couple of days i received an email from the management where i was informed that they don't want to give my money back because the rooms were prepaid !!! VERY VERY BAD EXPERIENCE!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM