GREAT HOTEL! I stayed there with my family and my two year old son. GREAT stay for kids and family. Staff was friendly and helpful with a boston attitude... but it's boston... The location is great...Comment of B. Diana , United States the 2013-09-25
"Really nice "
We stayed here as a one night special treat on way back from Vermont headed home to Ireland ... we loved it ... room with a view over harbour ... spacious and special. Service was good ... fish restaurant was lovely without being too posh and stuffy. We loved it ... need an excuse to come back
"A real treat: lovely room, great view, super staff"
Very promising first impressions: very helpful, friendly doorman and receptionist. Concierge smiled warmly and helped with questions and information - very efficient, skilled rapport. We booked a quiet room on a high floor with a view of the harbour and were pleased with the comfort and space we had on the corner, with two-way views. The only minor quibble we had was with the lack of first class 'breakfast tea' (or equivalent) provided, but staff helped out with a plentiful supply of what they had. We appreciated the 'no tipping' policy enormously, (not least as we resent 15 - 20% charges for awful service in other US hotels & restaurants). The staff here set a fine example of what "service" means: we will remember their high quality professionalism for a long time! They are a real asset to the hotel.
"Elegant Baby welcoming brunch"
Amazing, top notch service and staff who are proud of their jobs and proud to work at the Hotel. This is the place to stay to be spoiled and enjoy a relaxing, beautiful overnight. The establishment takes great pride in their appearance. The location could not be more scenic. From the valet to our wait staff .. everyone was professional, helpful and made this a memorable experience. The menu for our event was top notch and so thoroughly scrumptious. Even if you are not staying here I would recommend going for brunch, dinner or drinks.
"All round excellence"
We just spent four nights in beautiful room with great views of the harbour. We were lucky enough to get a balcony which was perfect for a glass of wine and a lobster roll at the end of the day. Excellent location. Impeccable service. Very friendly staff.
"Double Room is not a Double Room"
We booked a double room for Columbus Day weekend. When we arrived it was a King Room with one bed. I always thought Double Room was two double beds. The hotel was very nice about it. One child slept on a roll away and the other on the sofa. They had no double rooms with two beds available. They offered to move us for the 2nd night of the stay and gave us a breakfast voucher, so it turned out okay. They explained double room means double occupancy. So be aware when booking if you are looking for two beds! The location is lovely, right at the Harbor with great views and walking distance to the aquarium and restaurants. Our (free) breakfast was delicious, though at $25 a meal we would have never eaten there without the vouchers. Also parking from Saturday evening to Monday afternoon cost $98.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM