"Very nice hotel, but some housekeeping issues."
I originally booked this hotel directly with property, however, as we approached the arrival date of a weekend break ,I cancelled the reservation and re-booked through Expedia who were offering the same room type at a reduced price which was well worth the effort. On arrival to Boston, I decided to try the river taxi (pre-paid online) that takes you across the inner harbour directly to Rowe's Wharf where the hotel is located, however, you need to get a bus from the airport to the taxi departure point and to my disappointment and annoyance, the Rowe's Wharf service was not operating on the day of our arrival.This service is not associated with the hotel, so obviously that was not their fault.I managed to use another service to a nearby wharf. Although a novel way to reach your hotel, I would suggest that you get a cab from the airport to the hotel as it will be quicker and cheaper - particularly if you are travelling as a family. Check in was efficient and the staff were helpful and friendly, including the doormen who always managed a welcome when returning back to the hotel. The rooms were spotless and spacious and I was certainly happy with our Deluxe City View room. The Harbour view rooms were slightly more expensive, but you won't be disappointed with the view of the city and external noise was not an issue. There were two TV's in the room, however, due to the good quality sound they emit, the bass could be heard coming through the neighbours walls despite the volume not being too loud, but thankfully, the TV was turned off at a reasonable time and the rooms were actually very quiet and the beds comfortable, so a decent sleep was achieved. My only niggle was on the third day of my stay, when returning to my room at 4:30 pm, the room had not been made up. My wife and I had been out all day and wanted to rest before taking a shower prior to going out for the evening. The Housekeeper knocked on our door at 5:45pm to make up the room. I just told her not to bother and we can make our own bed. I think there must have been some language barrier as she returned twice to make up the room which was inconvenient when we were getting showered and changed. Again, we told her not to bother. After our evening out, it would seem that the lady who does the turn down service at least made an effort to make up the room while we were out. The following day was when we were due to check out and unbelievably, the housekeeper knocked on our door at 09:00 am to make up the room. You should not have Housekeepers pestering you that early on the day you are checking out as guests are usually busy packing and getting ready for departure. I am not criticising the standard of housekeeping as the rooms were immaculately clean, but there must be something wrong with the systems or scheduling that needs to be addressed. I had to remove a point off my rating for a service that most hotels can manage successfully. Other than this relatively minor issue, we enjoyed our stay at the BHH and I would certainly recommend the hotel for location,quality of rooms and friendly staff.
A beautiful hotel. The staff pampered my husband and me. Immaculate premises. The staff is highly trained and warm and welcoming. Great location. Some rooms overlook the pretty harbor. A wonderful stay.
"Terrible service at spa"
While my dealings with the actual hotel staff so far have been wonderful, I can't say the same about the spa. I booked a family getaway for my family as a Christmas gift and wanted to arrange spa streatments for the 4 of us one afternoon during our stay. Over the last 10 days, I have called the spa about 6 times, each time speaking to a different member of staff who assured me they would speak to their manager (Patrick) and make sure he would call me back. I'm still waiting for that phone call.
Great location, great service. Terrific views, great rooms. The spa / fitness center is top tier for a hotel. Great restaurants and bar. Pretty much everything about the stay was perfect. Yes, it is a little pricey. Worth it...
"Truly a beautiful and ultra clean"
Hotel cleanliness is a MUST for me. BHH exceeded that expectation above and beyond. The rooms were spotless, odorless and of superior comfort. I have never, in any hotel I have stayed at, felt comfortable with the bathroom, bed linens and carpeting as I did with BHH. That said, the room was well appointed, the hotel was of Five star caliber and the service was impeccable. I look forward to our next visit here!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM