"Nice classic hotel"
European family with 4 children, enjoyed our stay, nice connecting and quiet rooms, friendly staff ready to help you, hotel is classic and chic but not too formal, big swimming pool. Yes, its expensive.
"Treated exceptionally well"
I arrived at the Hotel at 9 am with little expectation that I could get a room that early. Not only did the Hotel representative find me a room he allowed me to be upgraded to a harbor view room so I could have access to a room. Well done Staff was very professional. Room was fresh clean and spacious. Also very quiet. This is the only hotel I have stayed that had a small kit of items that included collar tabs. A item I often forget. The Hotel is in an excellent location for leisure or business travel.
"Five Star hotel Stay"
From the moment we arrived we were treated like special guests. The door men were friendly and helpful. The front desk was efficient and could not do enough to make our check in speedy. The breakfasts were very tasty and the buffets were laid out with lots to choose from. You could also order from the regular menu at the buffet. The servers were truly nice and did a great job. The room was very large, a junior suite. It had everything you could ask for. The people that maintained the room were perfect. The bed itself was very comfortable. I do not blame the hotel or doormen but I wish they could do something about the taxis in Boston. It seems that most do not know where they are to go or don't have or know how to use a GPS. The taxi drivers also lie about having a GPS. I had massages on two days. The first in one room went without a hitch. The second in a different room was very disturbing. I forget the name of the first lady who gave me the massage but she did a very mice job. The second lady, Merze (I hope I am spelling her name right) did a great job. You can tell she really loves her work. Constantly off and on there were noises coming from an adjoining room. It turned out to be from the men's locker room. Noises like hangers or metal moving. I spoke to Patrick the Spa manager about it. He could not have been nicer. He apologized and then took that massage charge off my bill. I do hope they are able to correct it. The Concierge were really helpful on many occasions. I look forward to staying here each time we come to Boston. So should you!
Spent 4 nights at this hotel. We had adjoining rooms as we were traveling with 4 children. The staff were extremely friendly, professional and accommodating, from booking a reservation to checking out. Beautiful harbor views, very clean, we had a lovely breakfast in their dining room, the kids had a great time splashing around in the lap pool and jacuzzi. Central to all the sites--most within walking distance-- 5 minute walk to the Italian North End, 10 minute walk to Boston Common/Freedom Trail. Couldn't have asked for a better experience.
What a wonderful hotel. The service is friendly and first rate. Knowledgeable concierge staff. We opted for a superior harbor view room, the smallest type of room in the hotel, but very large compared to rooms available at other hotels. Fantastic view of the harbor (we were on the 10th floor) The air quality in the room, always an issue for us, was very good. Also, the windows opened a bit to enable access to fresh air. (Note: in a few rooms, the windows do not open, so if that is an issue for you, check with the hotel to get the right room.) Extremely comfortable beds. No noise from adjacent rooms. Another advantage is that there is a taxi stand right outside the hotel, so you never have to wait for a taxi. They had a special rate for Master Card holders, which provided a significant savings. Would return here when we visit Boston again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM