"Cavernous and dated hotel with no soul"
With the exception of the sports bar which isn't as bad as it could be this hotel is dated, soulless and overpriced. I spent four nights here and wished I hadn't. Although my room was of a good size it was in serious need of a refresh. The bathroom for example felt light it hadnt been touched since the 80s, although it was clean. Other delights include a lift system which works occasionally and unhelpful front desk staff (told me the reason I couldn't get a lift to take me where I needed to go was because I was doing it wrong). Costs are pretty high too - there is plenty of better quality / value elsewhere. Give it a miss.
"Comfortable and convenient for conference centre"
The hotel is very convenient for events in the Hynes convention centre. The room was comfortable enough. I was in the 37th floor and had a fantastic view of the city. The restaurant is just ok, but there are a lot of options very close by.
Great area to stay in - walking distance to Newbury Street and the fact that it is connected to the Prudential Center shopping as well as Copley Place makes it a must go especially around the holidays! Disappointed that the lounge is not opened on the weekends - snacks and water would have been nice and you would think there would be no reason to close it on the weekends! Loved Champions Bar! Perfect place to watch any football game! Suggest the warm pretzel appetizer. We had a corner room on the 33rd floor - beautiful view of the river! Definitely a stay in the near future.
"Concierge lounge Issues"
Hotel in general, the concierge people in the lobby, the checkin desk, our room size were all very good. The posted times when the 28th floor containing the Concierge lounge (wine/coffee/cheese etc etc) was open was totally wrong. They listed some days as open until 12:00 noon when it actually closed at 9:00am (except for coffee) . Insult to injury, they we're not even open on the weekend including Friday evening.
"Very convenient "
Our stay here was very good . The hotel has very nice rooms and good amenities. However its location is second to none! Close to Newbury street and connected to the Prudential Center make it a very convenient place to stay. Had a wonderful time here!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM