of TripAdvisor Travelers recommend this hotel
"Customer Service" Not at this Marriott"
I arrived at this property on a Friday night in pouring rain. I was in town for a wedding. The hotel's "pantry" was barely stocked and I wanted a snack. I was told it would not be restocked during the entire weekend. I ventured out to 7/11 very late in the rain. The next day, the mother of the bride asked me if I received my gift bag AT CHECK-IN. No, I did not. I asked the front desk and they said they were going to deliver it to my room but it had a "do not disturb" sign on it. I asked why they didn't call and leave a message; they said they did, but the phone's light was off indicating no message was communicated. They finally found the gift bag behind the front desk which was filled with snacks and drinks AND places where many of the wedding guests were going to gather. It was after 2PM and the wedding was at 5, so it was too late to enjoy those activities. I called the front desk to express my frustration and was told I'd get a $15 voucher for the hotel. Upon leaving for the airport, I attempted to use the voucher to be told by the vendor that it was only for $5. I then waited for him to go upstairs and verify the amount which WAS $15. Minute compensation for ruining the major portion of a weekend in Boston. Also, when I arrived, I called the front desk to report my room had no coffee cups and was told they'd be sent right up. That was almost 48 hours ago. I don't think they are coming. The hotel is expensive and the service was awful. Marriott can do better then this. And they should have been more apologetic and offered more compensation than a $15 voucher. I spent over $800 for two nights. I am disappointed with this property beyond measure.
Rating this hotel a 5! The view on the harbor is unbelievable and the hotel is in a perfect location to walk to restaurants and shopping areas. The cafe for breakfast is excellent with a buffet or menu to order. Starbucks on main floor. Rooms quite spacious and linens fine quality. Staff friendly and I definitely would return for longer stay!
Our stay here was necessitated by a conference, but what a pleasant surprise! The Marriott Long Wharf is an upscale, modern hotel located on Boston's scenic waterfront. Mid-October sunshine enhanced our stay, and with manageable walks both to downtown and North End restaurants, we found the MLW to be convenient and wonderful. A perhaps minor complaint, but the front desk seemed understaffed on two visits there. Staff was certainly friendly, but "Thanks for your patience" is not what one should hear at a 5-star venue (hence my 4 circles). The last aside, this is a scenic and great hotel venue both for business and pleasure. 👍
Convenient to the airport and city. I booked with points. Arrived late on a Friday night so didn't have much time to see the hotel. Second floor room overlooking the back of the hotel (IMAX and whale watching tours) was quiet and clean. Check-in process was easy, and staff were helpful. Overall a good experience, and I would return.
"Fall trip to Boston."
The Best attribute of this hotel is the location. Water taxi from airport drops you right at the door. The metro entrance is at the corner. The only downside is the noise from the lobby can be loud if you need to get some rest. Loved the views of the harbor and there is a Starbucks in the hotel for all you coffee junkies. Get there early though! Each morning sat out by the water thoroughly enjoying my steaming cup of coffee while taking in the sights.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM