of TripAdvisor Travelers recommend this hotel
"Service Not Good"
This hotel is convenience for my business, but not good to make me feel too welcomed , and service is not too well , staff I feel are not good training from my experiences, and room nice design but temperature control not good. Not clean and wifi weak for a business style hotel. Needs to improve lots. Very low air quality in hotel ( pollution)
From my really very poor experience of this so called "5 stars" hotel , the quality is very low. The staff try really hard to smile at guests , and greetings are many but it is too much and most annoying. Smiling is one thing but very poor English levels is the real issue here. I had to get my own luggage from the taxi, then the check-in was very slow , and very unfriendly . The wifi is very weak, and in some places in the hotel almost unusable. Xian is very cold in December and air pollution is severe, I couldn't control the room temperature to my liking ( obviously not working), so I opened the window to taste thick pollution...just terrible. My room was park facing , but I couldn't see it for the smog. The room was narrow and not clean ( I got thumb marks on the tap faucets... disgusting). The buffet breakfast was very low quality , with everything cold or luke warm. I was most happy to leave , and then I noticed an Australian Flag outside, I looked for the company 'Branley' hotels to complain , but found nothing on the net . So here is my complaint . R
"Very Nice Design"
this is one of the nicest design theme style hotels, simple and elegant and with some sophistication. One could say "cool" but the service and quality do not match it . The staff are generally friendly but try too hard to please me , so that it's annoying. Indeed the food quality for my main daily meal at breakfast is also cool. (not hot enough) and badly presented with messy appearance. Main disappointment for me as a businessman is internet , which is not at the proper strength for a business hotel like this. Certain times it is so poor. The bed is comfortable, but the room is not clean enough and temperature controls are not enough for high quality comfort. This is not a hotel to stay in for more than 1 night as the location is not central , and only some car showrooms, offices and a park nearby. Boring
"High Class Luxury"
We were part of a tour which included about five cities and five different hotels. By far, this beautiful hotel stood out among the rest! Australian owned, they didn't miss a detail in making our stay a pampered one. The design of the rooms is luxuriously clean and efficient. The glass partition between the bathroom, the tub and the rest of room means you need to be familiar with someone you share the space with. As my partner's birthday occurred in one of the days, we had a lovely birthday cake waiting for us ar the end of our day. Food was excellent, modern fixtures, even a fresh red rose at each sink in the lobby bathroom. Their hotel vehicles were the official Brtish Taxis parked out front. Staff were friendly; door lady in a bright red uniform and right there when needed. All those special touches. Loved it!
"Out of my usual price range"
This place was not the usual type of place I like to stay, very nice but a bit over the top. All the driveway staff smile and wave and there seemed to be a lot of people with little to do but press elevator buttons for me and ask if I needed anything. walking around all the facilities was a bit un-nerving. The pools had nobody in them, ( damn, I didnt take my bathers this trip ) the top floor bar was empty and it was a little bit sterile, but the view was fantastic out the windows at night. My room was clean and they had COFFEE which is unusual in chinese hotels where I usually stay. The bed was huge and comfy, the wifi was good and so was the cable when the wifi was down. Not too flash at topping up the sachets or the shoe cleaning things but it was clean, the shower was good and actually drained..... soap supplies and shampoo etc were good, but they didnt have one of those washing lines that pull out over the bath so you can do your washing and get it dry. The restaurant was okay, but I prefer local foods to western foods when i travel. I dont eat breakfast so their morning offereings were totally wasted on me. Amazing to find they were selling Australian infant formula in their shop, but they do claim to be a Sydney based company. The hotel was in a nice area with a park out front to walk in, but again, the area was sterile with mainly office blocks, apartments and car dealerships all around. Very boring walking around at night. ( but safe like everywhere in China )
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM