"Avoid until construction completed"
We were placed in a nice room which was adjacent to a construction site where the hotel is being extended. This meant there was an incredible amount of noise from 8am every morning. Couldn't sleep in and it was unpleasant to be in the room at all. The restaurant food was pretty unpleasant, and the spa was a rip-off at 25 euros a person. 2 lukewarm pools and one cold plunge pool, a sauna and a steam room. The jets weren't working in one of the pools. All pretty underwhelming.
This is an excellent hotel. Very clean and exemplary service. Nothing was a problem to the staff. If you want peace and tranquility this is the place to come. Fantastic views from all areas of the hotel.
"Lovely staff. AWFUL DINNER"
We booked this hotel for various reasons, number one is its proximity to a great golf course, two is that it is adults only, three it is 5 *,four it is far from the madding crowds in the south. The hotel is lovely, we had a great room with view over golf course & sea beyond. The pools are super plenty of loungers ,seats etc( it was fairly quiet).The outside space is beautifully kept . The staff couldn't have been more obliging, helpful & friendly- thank you. HOWEVER what let this place down & is the reason we won't return is the buffet evening meal. Talk about flattering to deceive : Every evening there were numerous little glasses & tiny China spoons filled for e.g. with odd chopped salads, houmus, or a piece of something on a cocktail stick-this must have been so time consuming to prepare.The meat/ fish cooked to order was reasonable but the other food was awful: Luke warm lumps of hard meat ( deer oxtail pork fillet ) in luke warm greasy gravy/sauce. Barely warm soggy vegetables ,chips ,mushy croquette potatoes ,rice ,pasta ,brightly coloured sauces with odd names which didn't seem to "go" with the meats or fish .Leftovers appeared the next evening in a new & strange guise! It may have been just about forgivable had any of it been hot & on hot plates. Desserts were mass produced dry cake, glasses of over sweet creamy type things,& bowls of pix n'pix sweets. The best part of dinner was the fresh fruit & delicious bread. Surely Melia Hacienda it would be better to do a few items really well rather than this enormous choice of mediocre food. 5* it is not
"Girly get together"
six friends went to stay at Melia Hacienda Del Conde as three of us were turning 60. the overall stay was lovely only marred by poor service at the pool bar. This was due to lack of staff. We waited almost an hour for a drinks order and then thought that if we went up to the bar we would be able to pick up drinks straightaway. they heard us talking about complaining to reception and then gave us our drinks free of charge. as we felt sorry for them - we didnt complain.
"Great scenery and friendly staff."
This was a great place to relax, enjoy the weather. we had time to dip into the pool and enjoy the sun. you can catch a single bus and travel to puerto dela cruz if you want something a bit more upbeat. however the scenery of the hotel make it a great place to stay and relax.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM