of TripAdvisor Travelers recommend this hotel
"Super Great Staff"
I loved the room very comfortable well appointed, the service was wonderful and the location is in a very accommodating! I leaned on Andrea Murcia to facilitate my wishes for a romantic 2 day stay... she went above my expectations and made sure it was memorable! The staff was very attentive and the property offered nice amenities, food was above average... just a great way to start a week vacation in Colombia! I would recommend this hotel and engage Andrea for any special services... shes amazing!
"Nice - Watch Expenses"
Nice & accommodating but shouldnt be rated 5 star...4st max. Room was lovely but tv was impossible to navigate. Bedding was super comfortable. Restaurant had good food but very slow. Watch your adds - these were all not noted in advance: coffee in room-extra. Tip to airport driver-extra. Tip to restaurant-extra. Airport shuttle not priced as billed. Tax to restaurant-extra. I already tipped driver. Shuttle from airport was 50k pesos not 45k as written. Coffe charge in 5star hotel'!' But nice place...just know you will owe more than you think when checking out.
Outstanding room. NOT NOISY. Large fridge, every conceivable facility at your fingertips. Nice decor. Staff friendly and helpful at all times. Excellent breakfast. We were allowed late 6 pm checkout at no charge. Highly recommended. Great location.
"Super loud! Muy ruido!"
So many noise problem! I'm at the hotel now and just had a terrible night's sleep. Loud motor sounds that caused the management to have to shut off my toilet at midnight...yes, I have no toilet now! I've never encountered a toilet that goes haywire and sounds like an alarm. Super loud street noise despite assurance from front desk that it would be quiet. Obnoxious refrigerator five feet from bed. Street noise at 6:30 am that woke me up and wouldn't allow me to get back to sleep. Wearing noise cancelling headphones in room and yet it's still so loud that I can't sleep!! Housecleaner forgot to clear alarm so it went off at 6:30 am! Then housecleaner came into the room at 7:30 and walked into the room and woke me up! A half dozen serious noise problems, not to mention the fact that the "blackout shades" don't block a lot of the light. Avoid if you want to sleep!
"Very expensive for what you get"
The hotel is nice, well located, but is really expensive compare to other nice hotels in the area, we choose it because we wanted something outstanding, so we decided to pay the premium price, it was so disappointed. First morning not hot water in the shower, Bogota is a cold city, we called front desk, they said the hotel was quite empty so they decided to turn off water pumps. Breakfast was pretty poor, bad served, out of juice, we ask for more, never got it, just one waitress, soooo slow, quite bad experience. Once again it has the price of a A League Hotel, you get a below average experience. It seems the built a nice building and nice rooms, but they now nothing about hospitality business.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM