JIA is located in the heart of Shanghai?s prime shopping and entertainment area. Pudong International Airport is 50 minutes drive, Hongqiao Domestic Airport 25 minutes, Shanghai Railway Station 15 minutes, Shanghai South Railway Station 35 minutes drive away and is next door to Metro Line 2 Nanjing Xi Lu Station.
of TripAdvisor Travelers recommend this hotel
"Some lovely touches, but gets many of the basics wrong"
There are lots of nice things to say about the CACHET Shanghai. It's well located, for a start - smack in the middle of Jing'an, a two minute walk from West Nanjing Road metro station. The interior design is pretty cool. The room was spacious, with huge amounts of storage, a large bathroom, and a generously-proportioned bed. The staff were all friendly and did their best to be helpful. Nevertheless, it wasn't a hotel I would stay at again. Our first experience was waiting in the lobby for a good 5-10 minutes before anyone appeared at the Front Desk. This wasn't in the middle of the night, or anything - it was at 7pm, and we were tired and hungry after spending the whole afternoon on a train from Beijing. When the front desk clerk did finally arrive, he was friendly and very apologetic and explained that it was just him on front desk. Once in our room, we very quickly ran into a couple of problems that only served to highlight how understaffed reception is. Firstly: it's great that there were two sizeable closets in the room. But four coat hangers' To serve two people staying four nights' We're not heavy packers - we had one suitcase for a 9-night stay in China - but even we need more than four coat hangers. So I had to call reception to ask for more. Reception didn't answer. I tried again a few minutes later. Nothing. Eventually, on the fourth go, after 20 minute or so, I got through. It took a great deal of time to explain what a coat hanger was. Eventually he sent someone from housekeeping to bring us some extras. Then we realised we had two other problems. One: we could not find the remote control for the television anywhere. And two: the room was really warm. Even though it was pretty mild outside, the air conditioning made the room much hotter than we would have liked. So when we got back from dinner we asked the reception clerk about these problems. He offered to come up and take a look, which he did. The remote control, it turned out, *was* in the room - just well hidden. The air conditioning, though, he could do nothing about - he looked at the air conditioning control panel but there was one setting for the whole hotel and he couldn't change it. To compound the problem, the only bedclothes provided were a bottom sheet and a very thick duvet. I know this is the fashion these days, but still. One final annoyance: breakfast on the third floor was fine, but the butter on my waffles was clearly off. Little things: they add up to a poor experience.
"Mixed feelings about the hotel"
We know Cachet Boutique hotel since many, many years, staying here at the former times when it used to be Jia Hotel. We have stayed here probably 10 times. After the last experience with Jia was a kind of disappointing, we made a break with this property staying in the other hotels in Shanghai. Now we have returned after hearing very good reviews with the new owner Cachet, and we don't really know what to say and how to review. First of all, the property is still awesome. The location, the design, the rooms, we love all of this. They have upgraded us to the suite, which was quite nice. The staff was very friendly, but sometimes not really helpful. We had an impression, that the present staff has not so good command of English as before. Besides, you don't really get explained anything. We had booked the rate with "breakfast in bed", no one could explain us what does it mean, so we took breakfast in the gallery like the other guests. The same thing was with wines and snacks happy hour. It seemed that the guests were not informed how to use it and who is entitled, so very few have used this opportunity. The Lobby downstairs is a kind of very cold and not welcoming. It looks more like concierge desk and not as lobby and I didn't like to check in and out there. But the worst thing was the internet. Two days after we have arrived ( during these 2 days internet connection was perfect) they have changed the rules, so you were supposed to log in with the password etc. Well, that is generally not a problem, but... If you have a smartphone and a tablet PC and you must log in with each device every time you leave the room, every time you go for breakfast, so app. 10 till 15 times a day, it can be very annoying. And we had to change our room keys three times, because it didn't work for the whole 6 days either. And we had constant noise in our room through the sport club connected with the hotel. So our impression was, that the new owner doesn't exactly know, what kind of guests they would like to attract and what service they would like to provide. We still have warm and nostalgic feelings about the hotel, but at the moment I don't know if we would like to stay here, when in Shanghai.
"A jewel box in Shanghai"
Moved here from a big generic hotel, and it improved my whole outlook on life! Great location, can walk to hundreds of shops and restaurants. Staff are very kind and helpful, English speaking. Loved the room! Great design elements, comfortable quiet and clean. The 3rd floor lounge is a great getaway spot, tasty breakfast or coffee, quiet space for work. This will be my favorite hangout in Shanghai
"Convenient, cleanness hotel"
Hotel is located at convenient location, near 2,12,13 metro line. There are a lot of different restaurants nearby the hotel. Room is clean, wifi speed is normal. Breakfast is a good quality, I like the pancake
We stayed at Cachet for two nights and it was a great experience. The location was perfect for walking around the Nanjing Lu area. The hotel was quiet and well-appointed. The built in sound system was quite incredible and we could play our own music through the phone or computer and have it come from the walls. We were in the Flair studio type room and it was quite spacious, with a large couch in the sitting area. The shower and bath amenities were nice. All in all it seems they pay attention to the details for their customers. It was a perfect romantic getaway.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM