of TripAdvisor Travelers recommend this hotel
"Very nice! "
While not beeing the savest city, Acapulco has shown us the most beautiful side. Beeing on tour over daytime, we never felt insecure. The hotel was beside the mainspot, but not far away from the center by car. It was very clean, silent, quite empty (we enjoyed it having the pool and the beach for us alone) and great meal.
"Needs renovation, food not that good, privat beach is ok"
The private beach is very convenient but it's only ~70 m long. It's quite small which can be tricky if you like "long walks on the beach". The food is very average and the prices are not worth it. Got sick on the 2nd day here and had to buy (again pricey) medicine at the hotel. Service is friendly, I think the facilities and hotel age are my primary issues. Ended up going out for lunch/dinner every day.
"Camino Real, exclusive beach, nice family hotel"
Camino Real was our life-boat hotel this Constitution Day holiday in Mexico. Having much trouble to book at our regular Acapulco Hotel we found a good deal in BFast Buffett included in a 2 adult 2 kid setting... As you can imagine expectations were dim, but Camino Real was a pleasant surprise with excellent service and staff, great food and pools for the kids and a small strip of exclusive beach at the Puerto Marqués-Pichilingue Bay (This is SE of Acapulco Bay) Access to Pichilingue Area is exclusive, driving 5min through a Hills-like up-town, group of residences and condos. Very steep street with ups and downs till you get to the hotel access ramp. This hotel is quite an accomplishment on space efficiency and building onto a hill-side. The Californian style is a good match with Acapulco's tropical weather. The bay views are very nice... paradise like, lots of vegetation, yatch boats and water sports performers. Access to rooms is OK, reception is at level 5 of 10 or so, so you can be downstairs from it or upstairs. No big deal with the elevators at each side of the main building. Rooms are big enough for 2 queen beds, a small living-room, bath and bath-tube, balcony porch, minibar, desk and large 42in flat screen tv. Beds and furniture are in general good condition, you can perceive the normal used state of things. Nothing to distract you. A bit noisy AC, but air fans did splendid. Morning buffet was very good 4/5 stars, nice bay view again, good variety and the flavors and service are excellent. Somehow even when hotel was 90% occupation "La Huerta" café was able to well service our (4) party with almost no-wait time and excellent service. Pools and the small beach were a sounded hit with the Kids and wife. 2 levels of stairs to get to the beach from pool 2 level. 1 level to get to "La Vela" restaurant (Fantastic atmosphere) for dinner at night (Reservation is normal, but not needed) We stayed 4 nights and wanted to stay for the next week also... we were so relaxed and taken care of! I drove from Mex City, so with the car we could visit La Isla Shopping and other areas, very recommended to get a rental if traveling by plane... specially if you like to blend-in and shop at the flea markets in La Costera avenue in Acapulco or "La Isla" mall. Pool side bar and cafeteria service was excellent, drinks and food very good, the pizza and fish ceviche, crudités were superb... I even got double drinks at happy our (Not intended of course) In short this little hidden paradise was a great experience, very relaxed and happy to have chose this property. We'll be back for sure!
"Nice but needs ronovatin=on"
I have stayed there a few times but this one the hotel really showed deterioration. The staff is efficient and kind and fast. Room are large and nice. But... The food has become terrible and expensive. Rooms with bulbs but no lamp shades, air conditioning not working, old towels, rusted here and there, old bathrooms, doors do not close well, mini bar was warm and couldn't open it, curtains broken, doors to balconies were difficult to open, bad bad internet connection and bedding smelled like feet. I would still return, but please, fix the place!
"Great location, poor management, poor service and terrible food quality"
Choosing the first time this hotel, we got quite disappointed by the level of service provided and the overall quality of food which is not only poor in quality but also not well presented. Starting with a breakfast buffet which makes it difficult to get exited and boost the appetite. The overall maintainance of the buffet is poor and the food is presented terribly with low or no great taste. Restaurants even during easter week surprisingly with view guests, made us wonder why. After our first night experience in an excellently located sea food restaurant we understood why the place was empty: The prawns tasted of chlorine and complains about the taste were replied that they always taste like that. Making some more noice the manager promissed us to change the supplier for the next day. To be honest they actually did that and the quality / taste was improved as we obviously had to eat there again, as we thought we need to show our greatfullness about their effort. Nevertheless throughout the hotel we find individuals who make a difference and do a good job, but in the overall the service is poor. Another example is room service: We order Fajitas they do not deliver the tortillas, we told the guy that we are missing the tortillas, salt and pepper, we called again to remind but never showed up. This story could be written on and on, as this went trough like this the entire week we stayed at this hotel. What is great is the location, which is good as the beach is semi private and calm with no beach vendors. Rooms are large a little aged but no issue with that. Internet is hopeless, signal is available but does not really work as the speed is so slow that cant use it. For us we are in Acapulco at least 3 times per year, but for sure we will not return to this hotel again. I am sure some renovations a professional management and most likely a fair treatment of the staff would make this place great hotel to stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM