muy bien el hotel en general ... la verdad no hay nada extra ni mucho menos meramente un hotel ejecutivo nada familiar.Comment of L. Jaime Alberto , Mexico the 2015-05-26
"Over Charging of Unsupecting Guest"
Hotel reservation made on November 10 on Camino Real website. Upon arrival, desk attempted to add 200 pesos to quoted price. I complained, clerk gave me original rate. I wrote manager demanding explanation....Manager claimed it was due to peso exchange. I booked in Pesos, paid in Pesos (cash)....and actually 11/10 was 20.48 / US Dollar 11/15 rate was 20.34 ... a decrease. This was nothing more than the hotel staff attempting to take money...... The management response also claimed I didnt understand about currency exchange.... I'm a 60 year old business traveler with a degree in economics along with having a business in Mexico..... The explanation was an insult to my intelligence. The desk staff attempted to charge me the difference on a hand written piece of paper....hard to believe in this day and age, any hotel invoice would be handed to anyone in a handwritten format. The extra 200 pesos was only 10 dollars, but it was the attempt to steal from me that has generated this negative response.
"Great hotel in the Polanco District "
3 couples flew to Mexico for the NFL game. The hotel is located in a great neighborhood that is safe for the international traveler. The hotel has several restaurants that are world renowned and don't disappoint. It seemed this hotel hosts many business conferences. From check in to room service, all went well and fluid. I would definitely recommend this hotel for a business or recreational stay
"overpriced for the quality"
location location location. But the service was not great. No free wi-fi, which was very disappointing considering the price. The pool was nice, but there is only one pool, unlike pictures may lead us to believe. Overall an average stay.
"Tranquility amid chaos"
The Camino Real Polanco is a wonderful oasis in the center of Mexico City. The gardens, pools, water features provide a peaceful break from the traffic and noise outside the hotel walls. The hotel also features a large number of restaurant choices and cuisines.
"Impressive, A bit dated"
It's a very nice hotel. Most impressive are the several diverse restaurants inside along with a nice bar area. Breakfast was excellent. The room was nice and comfortable, but had not been updated in many years. The carpet had several areas of stains or discolorations. Service in the hotel was excellent. Security staff were prevalent and I felt safe. I would definitely stay there again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM