of TripAdvisor Travelers recommend this hotel
I stayed at Camino Real Sta Fe on my first visit to Mexico city this February, booked originally for 1 night but stayed 1/2 more cus of my work. I got a wonderfuk modern room in floor 12. Amenities and view were 5 star hotels details. I tried the cleaning service , a lot! Due to a problem i Had with my bag at airport I had to clean all my clothes from one day to the other specially because I was needing it to wear! Dry cleaners made an awesome.job with my boots! They delivered the following day so I got the chance to the get room for 1/2 more in order I could wait for my delivery. Cleaning service worked amazing and they deliver the clothes on the same day too! That was a goal! All my bag came back spotless.!! Breakfast is included but was not as enjoyable as I would like. Variety was huge! But not as good the quality. Internet access was not free. So kind of a burden for someone travelling for work. Have in mind you have to pay for an access code. All things equal I would recommend to stay in it for its staff service, rooms and location!
This hotel allowed to have an event in their "terraza" with music and somebody speaking at very high volumes... on a Tuesday night, its midnight and the noise makes it impossible to sleep. Called the night manager and all she said is that they told them to turn it down, evidently they did not listen.
"Very Nice Hotel"
The hotel is almost new and it is nice. I would definitely suggest free internet, or at least a most reasonable fee for it. A coffee maker in the rooms (I had to had to pay $20.00 for 2 coffees at the room!) and self service parking lot, the valet takes way too long to bring your car to you. The fee to keep your car per night is very reasonable and the hotel price as well. The staff is very friendly and always willing to help. One bad thing is that, even at the 12th floor, the night club beside makes almost impossible to sleep in the weekends. Sunday is very quiet.
"good hotel and good stay centrally located"
It was an overall good experience staying at Camino Real Santafe. rooms were comfortable. and when i asked for room coffee i got a full gourmet coffee set with 6 different flavours and an itialian coffee maker . Mexicans love their coffee.
"5 stars in what world'"
I am out of this world amazed that this place is classified as a 5 star hotel. I am uncertain as to where to begin but perhaps we can start with the picture I have uploaded. That's room service. That's almost 40 usd dollars. Imagine my shock when I saw this brought to my door. We ordered grilled arrachera and this is what we got. The caprese salad is not even remotely fresh. Tastes like they thawed out an old tomato to make it and I'm pretty convinced those fries are from Macdonald's. I'm willing to bet on it. You have to pay for wi fi and the room has no complimentary water. Literally everything has a cost. I'm surprised I didn't pay for sheets on the way in. I've had a more luxurious stay at a 3 star hotel. I am absolutely floored. This place is so worn and outdated. Maybe this place was 5 star 7 years ago when this decore made sense. I am so terribly disappointed. My money clearly would be spent better elsewhere. I really wish I had more positive things to say; I was really looking forward to this trip and this stay. I have been ever so polite about it all but inside I'm fuming.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM
Adults are charged USD 45 per person per night when using existing beds.