of TripAdvisor Travelers recommend this hotel
"Very good as expected "
Our company host a business dinner event of 120 persons and overnight stay At dinner the food was very good , service polite and excellent attitude . The room was very clean and comfortable This is the second year we host this annual event and will probability stay in the same hotel next year Recommended!!
"Good stay "
This hotel came recommended through my local friends, located in a nice locality Santa Fe, surrounded by hotels like Hilton, Sheraton , JW Marriot and so many corporate offices. Hotel rooms were decent , but surprisingly there was no hot water kettle to make tea coffee in the room . We had to call for a hot water pot. Coffee shop food and breakfast was good. Staff friendly .
"Well located, nice hotel and service"
I really enjoy the hotel. Is located in a nice place in the city and surrounded by interested options for food and shopping. Great internet connection, nice outside view. The food is good, but I think room service options are too limited. The restaurant for breakfast is really amazing! full of different options, exceling in service! Service in-person-attitude is good, although I think they should be more proactive bringing room needings. I say this because they took the big coffee cups once they were used, but they never bring them back until I call to ask for them. The elevators take long time, so you should be prepared.
"Used to be better, avoid in the future"
I used to be a fan of this particular hotel, hence it was my choice for a week long stay for business while in Mexico City. It was a terrible mistake It's expensive as the first class hotel it used to be, but the dedicated staff that used to operate the hotel was nowhere to be found. It was replaced by an army of smiling, detached clerks with no interest in providing good service. I complained 3 times, I got apologies 3 times but unfortunately, nothing happened. Service remained slow, normal requests as extra towels were never fulfilled, charges that never took place were added in the invoice. On the good side, bed was comfortable. I cannot say anything else positive about this hotel. Think twice about staying here if you are looking for decent service.
I never been on this part of the City before (Santa Fe - Mexico City); but it is completely different from the rest of the city. Santa Fe is like a different world within Mexico city. The Hotel is pricy but was excellent!, I was there one night ($3500 MXN or $190 USD), for a bussiness trip was allright. Nevertheless, since I did not want to dine at the hotel, I walked around and and found that there are not much choices, besides a couple of franchise restaurants. Rooms are really big for the price and Hotel is new, the only surprise I found is that the Tv was rather small for the room, and the key does not control the room lights, something I am used to when I leave hotel rooms, and the minibar was empty.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM
Adults are charged USD 45 per person per night when using existing beds.