of TripAdvisor Travelers recommend this hotel
The web site describes Camps Bay retreat as a Luxury 5 star boutique Hotel perhaps my interpretation of this is incorrect! Having booked in for two nights for a combined business and anniversary stay my expectations were high but the resort and staff are nothing like the advertising. The grounds are unkept and serviced by poorly trained and in some instances unhelpful staff. The charges for wi-fi which is advertised as free, no cushions on the pool loungers outside the room lack of service and general management are not what is expected at a 5 star Hotel. The staff could not get a spa booking right after the booking mail requested, this but considering the spa only opens at 10am it was not a surprise. My wife eventually made an alternative arrangement to go to the affiliated Bay hotel. The in room bar fridges offer nothing more than 2 bottles of water and the rusks were taken away after the first morning. Roses and bubbly on the bed the night of our anniversary was a nice touch but any effort was blown away when we were charged R400 for this as well as for the cappuccinos at breakfast when checking out. Overall really disappointing and certainly not 5 star. I do however feel sorry for the front desk clerk as he tried hard and was embarrassed at the charges.
This hotel is without doubt in a stunning location with fantastic views (except there is a huge crane blocking and spoiling the view at the moment which is not the hotel's fault). The grounds are lovely, sun pretty much all day and a nice pool. It is an old property which was formerly a house and has plenty of character. We were in Room 1 which is a suite with 2 balconies, nice bathroom and seating area and very comfortable bed. What lets it down is the patchy service. Our room was not cleaned properly the first day - we complained and in fairness the housekeeping manager was straight onto redressing things. Things improved a bit until the last day when wine glasses and a coffee cup were not cleared away whilst we were out. The shower door in the bathroom was broken and leaked water all over the floor. We asked twice for it to be fixed, which in the end it was. Service in the restaurant is mixed - some of the staff are great - smiley and attentive. One girl in particular, however, could not be bothered to even look at us when we said good morning. She seemed unhappy to be there. My meal the first night was indelible - we complained and the main course was knocked off the bill. Management try their very best to please and were very kind to let us use a room to shower before leaving for a late flight. The owner is around the property a lot entertaining friends/family and his beloved dogs, but doesn't seem to be aware of what is going on under his nose' His dogs roaming around the restaurant at breakfast and dinner was very annoying (and I love dogs). It was a bit of a frustrating stay but would be willing to give it another go next time we visit Cape Town.
"Must try much harder"
Stunning grounds complete with hanging bridge and waterfall. Tasty food. Unfortunately, all is overshadowed by the service or lack thereof. Told that it was free seating, we were shooed away from our chosen table by an aggressive waitress. Had to collect menus after they failed to arrive. Drinks took half an hour plus. Other tables got quite agitated with the non-service; can't blame them. The staff were occupied with themselves chatting or playing with their phones without ever emerging to take patrons' orders. When approached they seemed to regard this as a terrible imposition. I thought the whole thing must be a joke complete with candid camera to see how people react to this sort of service. Alas, it wasn't.
"Stunning hotel, stunning location"
We spent six nights in this hotel in room 1 so felt thoroughly spoilt. Large comfortable bed, four wash basins and an abundance of storage. As well as our sitting room/bedroom, dressing room and bathroom, we had three areas in which we could enjoy the wonderful view of Camps Bay. The staff were friendly and super helpful sorting out a delayed pick-up from a tour operator because there had been a mix up (nothing to do with the hotel) and also arranging transport for us to go to a hotel in Capetown for afternoon tea. The rooms were clean, well maintained but of course old. However this was part of the charm. Our room was very quiet. Breakfast was excellent with a good choice and the evening food was good too. We loved the dogs but we love retrievers having one in uk.
Arrived to smiling reception staff. We found out they either spoke limited English or we were speaking in a slightly different language. We asked for an early morning call for a trip to the wine lands and ended up speaking to the manager of the tour at 22.00hr to confirm our trip. The location and setting is amazing. We have a beautiful room on the deck house. House keeping great and the sun downers excellent. We reported 2 faults with our room that so far hasn't been fixed. The staff are not very engaging but the resident dogs make you feel very welcome. If you are not staying in the main house. The rope bridge is not ideal for the disabled or families with young children. Overall camps bay is a vibrant exciting place to stay with plenty of eateries to choose from. Camps bay staff need better supervision and to pay attention to all the guests we are all special.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM