"Great Location and Big Rooms"
Stayed here in Jan 2017. The rooms are massive and have a full kitchen which is good. The hotel is really close to the V&A and there are supermarkets and loads of restaurants around the hotel. The service is a little questionable at the rooftop pool and some of the restaurants. The rooftop pool guys seem to be geared up for the young and trendy party crowd who don't appear to be staying at the hotel and we felt a little out of place as a family with a 2 and 5 year old! Once you tip the pool staff though they seem to warm up a bit and the service improved. Pool needed a bit of the clean one of the days, but granted they did it the next morning. View from the pool deck is great. The hotel was nice and clean and the car parking underground was good. Would consider staying here again when next in Cape Town
"A lovely hotel in the City Centre"
A lovely hotel to rest in. All of the staff we met were wonderful and the hotel was lovely. It was a brilliant base for exploring Cape Town and the surrounding region. The organisation within the hotel was very good and the lounges, bars and restaurants were everything you would expect of a luxury hotel. It lived up to its' billing.
"Complete Rip Off"
No towels in toilets, bad, over priced food, arrogant and uninterested staff. This was a complete joke for a 5 star hotel, more like a 1 star with expensive furniture. Would never go back here again, ever.
"Excellent hotel, great hospitality, what's happening on the roof'"
I've been here now for just over a couple of weeks. The hotel is nicely flamboyant, with great front of house staff. My room come apartment is very good and if you want to be self contained then it has everything you need. Around the hotel there are numerous places to eat. The problem as other reviewers have noted is the roof top bar which I can only describe as your worst Ibiza night and it is at complete odds with the hotel's view of itself, the management say it's run by people not associated with the hotel' IMO, that's a poor reason to accept it. There are much better views of the Mother City, try the top of the Capital Mirage or Grand daddy in Long Street.
"Outstanding Apartment "
Stayed two nights in a luxurious apartment of the highest quality. The rooms were amazing with a lounge and mezzanine looking over the bay. What made it for us was the assistance we got from the very professional manager and staff when we were unable to source a car. There was a huge conference on in Cape Town and cars were non-existent. They found one for us and off we went on the Garden Route. I will be back
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM