"Ultimate luxury in lush tropical environment"
You get what you pay for: gigantic and luxurious private pool villas amidst the lush and tropical gardens of Sentosa island, direct beach access with stunning sunsets over the cove, 3 pools, exclusive afternoon tea (sporting gold-dusted pralinés and an excellent tea selection) and a sumptuous breakfast buffet, which even includes 8 different types of sushi, plus a world-renowned spa with peacocks and an armada of staff who will get you anything anytime or just drive you around in one of their golf buggies. Of course it's very expensive and it can get pretty busy and noisy (especially on the weekends) as there are lots of children around due to family gatherings / marriages / universal studio visits. Due to that many guests, breakfast service is sometimes a bit slow or stressed out. Staff tends to forget what you ordered, brings dishes to the wrong table or has to investigate why your food hasn't arrived yet (this could be alot smoother!). Also, check-in took nearly 2h and I had to ask repeatedly whether my villa was ready yet, I felt a little lost in their lounge and didn't get a refreshment towel either. Overall service lacks warmth / personal touches. You don't really have a "personal assistant", in fact I called mine 5 times and actually talked to 5 different women on the phone, so it's basically more like a 24/7 frontdesk. Overall a 9/10: great hotel, it just should be operated more smoothly to make it a more relaxing experience for their guests.
My husband surprised me with a staycation for my birthday very recently - and he couldn't have done better! The Capella is on Sentosa island, which really makes it feel like you're not in Singapore but in Bali or Thailand. The room was not only spacious but also very comfortable with a nice balcony over looking the sea. There were two large pools - one was more 'family friendly', and the other more 'couples friendly' - both perfect for lounging around and sipping cocktails. The restaurants served great food and the bar was nice and lively. We also got a couples massage at the hotel - the facilities of the spa was very comprehensive (go early and use the sauna, pool, etc.); the therapists were obviously very experienced and i enjoyed every minute of my my massage. The personal assistant they provide for every guest was a benefit which we loved. Ours was Peggy, who was so thoughtful and absolutely amazing! My husband told her that we were there for my birthday, so not only did she upgrade our room, she also arranged for a cake and flowers to be delivered while we were out for dinner! I was so impressed with the service at Capella and recommend it highly.
"One of the best!!!!"
Thoroughly enjoyed our stay at Capella Singapore. Lovely accommodation, grounds and dining. The staff are welcoming & nothing is too much trouble. Old world charm with a progressive attitude. Looking forward to our next visit.
"All about David siena"
We stayed at the Capella and enjoy the wonderful brunch run by David Siena. David has a heart of kindness bigger than the moon. His attention to detail like bringing cookie for our kids , a glass of wine for my Wife and I can go on forever including his amazing cuisine and making sure that everyone has a a great time . I would call it the 8 hotel since when it come to Sunday You wish there would be 8 days in a week to go on and enjoy David Siena.
Superb 5-6 star stay - took the premier suite sized at 77sqm .. which was big and spacious with sea view ... the breakfast is pretty good with a good selection for both adults and kids. Bob's bar is great to hang out with at night. The hotel comes with a library which is a nice place to hang out and comes with complimentary food and drinks, free for hotel guests at all times. There's also PA services who can assist you with your travels or bookings. Transport is not that convenient, though they provide shuttle to both vivocity and RWS at specific times. There's, however, only few trips back during the evening from Vivo. From there, you can easily take train to nearby stops. Good hotel to enjoy the Sentosa island activities - went for the USS & Kidszania. There's also complimentary car parking for those who drives. Overall a great experience if you prefer totally away from the hustle and bustle.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM