"Stunning architecture, classy"
Big fan of Capella. I stayed there for just 2 nights but was impressed by the design of the hotel and the attention to details. Firstly, the architecture and design is simply stunning and amongst the best I have seen in Asia, with the new modern building blending in seamlessly with the old classic building. I wasn't surprised to find out it was designed by a famous architecture firm (Foster & Partners). I stayed in a standard room, which had huge expansive windows overlooking the ocean. The rooms are quite modern fitted in with the latest electronics. Overall I thought the room design was quite warm and stylish. The hotel has 3 lovely pools, one of which is very kid friendly. The hotel also has access direct beach access. The sand looked quite nice although I wasn't a fan of seeing a bunch of container ships in the horizon, so I mostly swam in the hotel pools. The breakfast buffet was decent with a mix of Asian/western food. Peacocks also walk around the brunch area which kids really like. I didn't try the dinner although the poolside food was also of a high quality. What I loved about the hotel was the attention to the details. As soon as you arrive in your room you are welcomed by opera music in your bose sound system. I loved the complimentary minibar and the afternoon tea served in their library, which is a really nice touch. Overall, the service was also of a high quality. If there is any tips for the standard rooms, I would say one that is relatively closer to the elevators. I also thought FOC restaurant down at the beach was quite good. I would definitely stay again.
"A great place for one, two, a few."
Capella is one of those unique hotels where you don't feel the buzz no matter how busy the hotel is. Somehow, the unique design of the hotel has people spread out at different wing, and you can enjoy the peace and quiet, be it a personal staycation, or a romantic getaway for two, or some enjoyable time for a group. in my mind, this is a great place to finish writing your novel, or to do some soul-searching and reflections, or just getting away from the stressful busy lifestyle most of us have today. Oh, and it is a pet-friendly hotel. I brought my 2 cats there once, and they LOVE it! I think they really enjoyed the view from the room.
"Relaxation away from city, and most importantly, dog-friendly"
Very few dog friendly hotels in Singapore, and understandably why. Stayed in a garden villa with private plunge pool for husband's bday. Very quiet and peaceful, with occasional peacock calls. 2 male peacocks ventured into the pool deck area and it was a wonderful sight seeing 1 trying to outperform the other. Would be better to have more signboards from the carpark to the hotel lounge. Check in was a breeze, likely because it was a weekday. Checkout was on a weekend and it was packed due to a wedding. However, the staff were wonderful to buggy us straight to the carpark and guide us drive out without the hassle of the standard complimentary card request. Room's surround sound system (Bose) puts us sound asleep in a matter of minutes (and this is a compliment). Great perks such as Aesop bath range, separate toilet and bath, separate living and bedroom, outdoor rain shower and bathtub, well-thought mosquito repellent, torchlight for night walks. The in-room dining food (pizza, chicken wings, sandwich) was very tasty, definitely exceeded my expectations of hotel food.
"Beautiful property, but some service issues"
This is a difficult review to write, because eventually we did have a lovely stay and the property is undoubtedly beautiful in terms of scenery and architecture. It is indeed a tranquil haven as many have commented. So we were very much looking forward to our one night stay-cation - a night away from the kids to celebrate my wife's birthday. But things started off pretty poorly by any measure which, for a property of this standing and price simply can't warrant the five star rating it is clearly capable of. So the bad things first: Dinner was potentially the worst disaster. I booked at the Knolls restaurant months in advance given it was my wife's birthday meal. And the hotel confirmed the booking just 3 days before arrival. So you can imagine our thoughts when we were told that, despite this, they had decided to close the restaurant for a private event and neither the restaurant nor the hotel had thought to tell us so we could arrange a different location. But we were offered a table in the bar for snacks instead... As it turned out, when we went to the bar in the evening they only have two tables and we couldn't sit for a drink anyway (we were told that we couldn't even move the bar stools to the bar because that is where they needed to serve). Upon check-in the room we were taken to wasn't quite ready - the prior resident's plates were still there for one thing and the door keys didn't work. The room layout is superb - huge and has everything you need. But clearly it has been a while since the last re-furb so some things are tatty around the edges (scratches, stains and the like and some of the plugs don't work). But the worst thing for us was that it reeked of smoke. We had been given a smoking room despite our clear preference to the contrary. We asked if it was possible either to change rooms or for some air freshener to take the stench away. Nothing happened, so after a while we asked again. Someone brought an air purifier and I pointed out that this wouldn't have any effect (it would purify air that had smoke in it, but not take away the stench of smoke ingrained into furniture). I again asked if we could either move or have some air freshener. Again there was no response. Essentially, the "guest assistant" button on the phone goes into a black hole - they listen and pretend to register, but then do nothing. Don't expect a nice big plush robe either - the "large" was skin tight on my wife (and even the spa staff had commented she is very petite). The arms on them didn't even come up to my elbows. Again - it took 3 requests to get a different brand of large - this time large enough for an adult. So with all of the issues and the fact that we couldn't get anyone to care, I threw my toys out of the pram and demanded to speak to the manager upon checkout (although the manager wasn't there on checkout - perhaps culturally no-one wanted to raise the issues to a higher level, so hopefully this review will serve the same purpose). Apparently throwing toys is what is required, because after I did, service and treatment changed dramatically and ended up being every bit of what it should be (and more) at a place such as Capella. They arranged for us to have a romantic dinner for two in a different room with our own guitarist and a waiter who was superb. They gave my wife flowers to apologise. And when we got back to our room, they had put in some air freshener and the stench had gone. There was also a cake and a bath had been drawn for us with petals in it (OK, so it was cold, but the thought was there!). The next morning breakfast was very good and the staff were attentive also. So all in all, we ended up having a lovely stay - but it just seemed to be very hard work for us to get there (it shouldn't take 8 hours and 4 calls to get some air freshener!). The service lapses and lack of comms re the restaurant may have just been one-off's which we were unfortunate to get the brunt of altogether, because the hotel is clearly capable of great service - as demonstrated by the wait staff in the evening, the restaurant manager, the spa staff, the bar manager and check out staff (and I will give the benefit of the doubt that this wasn't just as I had been earmarked as difficult having thrown my toys out of the pram!). But given its price bracket it needs to ensure consistency across all staff - and particularly its "guest assistant" service.
"An oasis in a vibrant city"
This was our second visit to the hotel in 4 years. You approach Sentosa Island through a forest of container unloading gantries to the left, and a kind of Disneyland in front, and then the toll booths. You think, " what have we done'". But soon after the tolls you enter the sanctuary of Capella. The service starts and never ends. It is impeccable. Our villa ,which was such an oasis on the first visit, was impressive but not so private this time. But as a retreat , in a dynamic, busy city, the 6 night experience was a wonderful escape. You can return to the city easily and cheaply. If you want to dine in-house in the evening the Cassia restaurant is undoubtedly the stand-out and is impeccable. At breakfast the Knolls is adequate and efficient, indoor or outside, but not terribly innovative. The peacocks are an extra attraction. It is , however, the seclusion of the villas that are most appealing, where the daily service is meticulous, and the plunge pool after returning from excursions is a delight. The in-room provisions could be so much better, and the billing arrangements after a complicated, late, arrival , could be so much improved, but even they could not detract from another unique experience in one of Singapore's finest hotels- and we have stayed in some of their best over recent decades,including Raffles . Just try to avoid school holidays! Highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM