"Beautiful Hotel but cannot justify its price"
Now let me be first to say I didn't pay the rack rate which was showing in reception when you check-in and check-out but I am basing it on that sort of price of similar priced hotel in Singapore. I loved the hotel and the old colonial feel of the hotel, the grounds were beautiful and it was a nice touch having the peacocks roaming when having breakfast outside in the the knolls. The rooms were well decorated and inside was again kept clean and tidy all throughout our stay and every night a bottle of water and biscuits was very much appreciated. The only small issue was that the Balcony was not cleaned properly but that is me being pedantic. The View from the room was very nice as we got to see the sea and could see the boats in the water and birds in the trees, the Blinds were very classy we walked around and explored the grounds and the resort itself is grand.
"Need to live up to its pricing"
Went for a short 2 nights stay in Capella's 2-bedroom villa over the weekend with my wife, child, mother and brother. At the ultra 5-star pricing it charges (at about SGD$3320 per night!!!), you would be justified to expect nothing short of the ultimate in service and quality. With that said, I wouldn't be bothering with talking about the pros of the hotel itself, which of course there are many, such as the attentive bellhop, the almost immediate response time to in-room requests, the excellent library etc. Also, most of these pros would also be available with a lesser room, so I would be talking specifically about the experience with a 2-bedroom villa. The decor and feel of the garden villa is nice, very private and resort-like, with the greenery surrounding it. The complimentary non-alcoholic beverages in the fridge had a good range and was well-stocked. You can access the overall feel of the room from my photos. However, there is a mosquito problem here which highly affected our plan to use the plunge pool more. We were bitten multiple times the minute we stepped into the villa. My daughter was very excited to see the pool and plunged into it once, but after a few minutes was attacked by mosquitoes as well. So unfortunately, we had to stay indoors for the rest of the trip, and the pool become more of a decor than an actual amenity. Good thing we brought a few of our favourite DVDs along (we knew they didn't have blue-ray players in the room). Then the Bose player failed us. Either the movie was stuck half-way in, or it just didn't read the DVD. Strange, these DVDs work just fine at home. We called in their tech guy. He played around with a few buttons and concluded that it was our DVDs were either cracked or faulty. Okay..... Maybe if we tried theirs. So I went to their library to pick up a couple of their collection, decided on "Step-up" and "Pirates of the Carribean", went back to the room, and..... their own DVDs don't work on their own system either. There goes our in-door plans as well. Well, luckily we're in Sentosa, so there's bound to be other things to do. We set off by first riding on the hotel buggy to their lobby, and then wait for their shuttle to take us to Hotel Michael, before walking to Universal Studio Singapore (USS). We had a year-long express pass to USS and had been there frequently, so we didn't spent too much time there. Decided to return to our villa around 2pm, then we realised that the shuttle only pick up after 6pm. So we had to trek back to the room...... Hmmm....But this IS the Capella with other nice things, so I'll give it 3 buttons.
"More than a hotel!"
This was my second stay at Capella and it was just as spectacular as the first. What is perhaps the best feature of the hotel is the exceptional service they provide for their guests, a degree of warmth and hospitality so unique and uncommon. The attention to the needs of guests were meticulous and sincere, and the hotel staff often went the extra mile to make the stay an enjoyable one. On this occasion, I had planned a surprise staycation for my wife, and it seemed that the entire hotel staff was aware of the situation. They were encouraging, and helped me to execute the plan. Throughout the stay, they made my wife feel extra special, and it was certainly memorable. We do appreciate all that the hotel staff has done for us, and extend our congratulations to a service standard of the highest quality. Special thanks goes to Jamie and Nina, who were vey accommodating and helpful in facilitating my booking and my stay. The one bedroom garden villa was amazing (as always), certainly a dream come true.
"A retreat for pampering"
Whenever I told others that I am visiting Capella, most responses that I got was: "wow!" . I had no idea why people gave that expression. I guessed they might refer to the price of the room rate, or they think this is a very upmarket resort. I like this hotel very much. The hotel is situated at Sentosa Island which is just right for me. I was looking for a relaxing retreat away from the crowd and this hotel is just perfect to pamper my tiring soul. Their library served complementary afternoon tea, with Wedgewood tea pots and cups. Staff at the library were exceptionally courteous and would go all the way to look after you. I left my handbag opened when I walked out of my room and the bag was basically untouched when I returned. Turned down service with a bottle of water and a bag of biscuits left on the bedside table left a very personal touch to end the day. I would return!
"Best Staycation in Singapore - Price Adjusted!"
If you want to rejuvenate, rest, and just let the stress of city living melt away without the time to pop out of Singapore, I highly recommend an overnight or 2 at the Capella Singapore. This is by far the best staycation we had in Singapore, considering we stayed at The Sentosa Resort (now renamed the Hotel Sofitel Sentosa), the Hard Rock Hotel, Amara Sentosa, and the Shangri-la Sentosa in the last 10 or so years. Granted, Capella is the newest, and is afterall an Ultra-luxury 6 star resort, and superlative experiences come at relatively superlative prices as well. But price adjusted, we feel that this is still the best value for the relaxation we received was priceless. We stayed for 1 night at the Premier Twin Room. Needless to say, room was super spacious, with a gorgeous view overlooking the lush greenery. The grounds were exquisite, top marks for the pool which we used on the second day. We got the room at 9.15 am but regrettably only got to use most of the facilities on the second day, as we visited the Adventure Cove Waterpark with our family for most of the first day, and only returned after dinner. Service was wonderful, from pre-check in to post check out. The concierge made sure our needs were well taken care of. Buggy services were thoughtful and offered proactively, when they learnt that we had intended to walk to the Waterpark. (Note: Hotel shuttle is only to Vivo City). Pool service superb. Plentiful bottled mineral water offered in ice bucket. The Library, with tea and coffee and some snacks, is a nice gesture to guests, and offer further venues for rest and relaxation. Exclusivity is almost guaranteed when you stay at the Capella. Exquisite attention to detail. Breakfast is good, but relatively expensive. So try to book inclusive options. Well done, very good job Capella. We shall return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM