of TripAdvisor Travelers recommend this hotel
"Capital a Favorite Place"
I have visited the Capital Hotel annually for many years, but this is my first review of the hotel. I have seen always been pleased with the service from the hotel, and was once again satisfied this January even though they were undergoing some renovations to their entrance. The rooms are always well cared for and clean, and the morning buffet is something to die for (make sure you get breakfast included in your package!). They helped arrange transportation to the airport (through reserving taxis) and have always booked a day visit to the Great Wall for me. I regularly bring college students here on trips to Asia, and they are always thrilled with their experience. I expect to make another visit again next year and will certainly stay at the Capital.
"Good Position and reasonable price"
Big rooms and good facility as pool, spa, restaurant and so on. the only problem is the difficult communications with desk people and the old furniture on the rooms. position is the main point just few minute away Tiananmen Square.
"A romantic night for me and my boyfriend in Beijing"
I have been living in Beijing for over 4 months as an English teacher now. My partner has just moved to do the same. I decided to book us a special treat in a 5* reputable hotel for our first night. It's a very beautiful hotel. They have a lot of facilities and the decor is impressive. The rooms are in good condition. It gives a great impression overall. And the price is very good for a 5* hotel. However, the rooms do smell very musty and old. The prices in the shops, restaurant, bar are not great and the options are not that impressive. We were told that check out time AND end of breakfast is at 12 midday. Wow, how comfortable for guests! Very happy. Checked in fairly quickly. We tried the bar that evening. We went on a night out with friends. We arrived back and went to bed. We wanted to have a lie-in the next day so we awoke at 10am for breakfast etc. We arrived downstairs only to be told breakfast was over. What' What was going on' We were told adamently by the staff that it ends at midday. Went to see the manager. Here is what happened. I expressed how upset and disappointed I was (my boyfriend has diabetes so he has to eat regularly for his condition - which I expressed to her) and she just shrugged her shoulders, said sorry and that her colleague's English must not be so good. I was very enraged and frustrated and said, you are a 5* hotel, surely you can afford to compensate for this poor experience by allowing us some free lunch all considered' She just shrugged and said no sorry. Okay, on impressions what a luxurious place but service is POOR! Please don't go there if you expect 5* customer service. It is a lie and a facade, they do not take care of their customers.
"Beware of hotel, read all reviews first"
Hotel was outdated, room was extremely hot without AC. They explained that it was winter and the AC was shut off but when it is 25C in the room, I would like a way to cool it down without having to leave the front door and windows open all the time especially with the construction going on outside... I booked this hotel online many weeks in advanced requesting a queen bed but they gave us a room with two singles. Other than the location, I would not recommend this hotel. Find another one and pay a bit extra for a more enjoyable stay.
"Excellent hotel in good position"
The Capital hotel was very nice and situated in a good area close to some of the main sightseeing areas of Beijing. The room was excellent. Very large with all amenities and very clean. Two bottles of water were available without charge each day. We had breakfast included in our stay and there was lots of choice. We ate in the hotel one evening and that too was of good quality and good portions. The staff were very accommodating and we were able to have access to our room before the stated time. We were very close to major tourist attractions. We were very happy with our stay at this hotel and would certainly use it again should we return to Beijing.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM