of TripAdvisor Travelers recommend this hotel
"Great except for the lack of alarm"
We stayed here as an overnight before a 6am flight. The staff were lovely, the room was soundproof and comfortable but when we asked for a 4am alarm call, we didn't get one! We had our own alarm set so no harm done but the other people on the courtesy bus were the same. The bus was great, took 5 mins and left on the half hour. Coming back was easy to find at the airport.
In August 2016, I wrote a critical review of a stay we had in this hotel, but this time I am pleased to say that the high standards which we would have enjoyed previously, have returned. The staff were friendly and helpful (especially in the restaurant), the cleanliness and freshness of the décor, the comfort of the beds, and especially the softness of the towels (almost unheard of in hotels) really were top quality. In the past the Carlton Hotel would have been our hotel of choice when flying away, and I'm happy that we gave them a chance to redeem themselves cos they def look to be back on top form
The staff where extremely welcoming and helpful. They greeted with smiles and offers of help or assistance. The food was superb. The room service was effient in time. My only downfall was prices. It was a tad expensive. Room sizes where ideal. TV and wifi worked perfectly without fault for our entire trip. A massive thank you to all staff members for their friendly manner, professionalism and service.
Good customer service in restaurant and bar. Reception customer service only average. Ongoing issue with access keys not working can be very frustrating , have had issue with both access corridor and room keys on all recent visits. Hot water unavailable on recent visit.
"Excelikent as usual"
From the reception staff on arrival to the driver of the courtesy coach to the airport in am all pleasant and efficient. A great hotel to stay when travelling to airport as I have done on many occasions.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM