of TripAdvisor Travelers recommend this hotel
"5 stars' More like 3..."
We thought we had booked in old Bilbao's luxury hotel choice in the best sense of the expression. I reserved our rooms over the telephone. I never thought, simply because it has never happened to me, that you needed to request a parking spot if you wanted one. And, as it happens, the receptionist who took my reservation over the telephone forgot to tell me. So when we arrived a few days later, there was no parking for us. And what did they do to help, especially after being reminded by us that the reason why we didn't have a parking place is because they had neglected to tell us we needed one' Nothing. They sent us to a public parking, which by the way was full so we ended up having to look for an alternative one a fair way away from the hotel. There were no volunteers to drive the car to the public parking themselves, I can assure you of that. Nor volunteers to help us carry the luggage to the parking lot the morning after. This is the type of thing that we would have normally disregarded as a human mistake and forgotten accordingly had the attitude of the hotel staff been what you expect in a five star establishment. But it was not. When we asked for an apology and a gesture (others might have even considered compensation, an invitation, a drink, something) we got nothing. They looked at us as if we were mad. There was one good thing about the hotel: it was cheap. Two large double rooms in a city landmark, at a most central city location and in the middle of the Christmas break... less than 250 euros in total. Whilst understandable given the ageing nature of the interior design and the facilities, it is yet another piece of evidence that this is not a five star hotel. I would go back, but knowing what it actually is: a three star hotel in a beautiful landmark building in the centre of gorgeous Bilbao.
"A tired old grandame!"
We recently spent 3 nights at the Carlton in Bilbao at the end of a beautiful Spain/Portugal trip. We chose it for location and the promise of a typical European 5 star experience. Several disappointments...minimal staff in lobby so only a front desk (no concierge) to help with daily plans or follow through with restaurant reservations; no robes unless requested; brusque directions to a nearby destination which had us frustrated and walking in circles for a half hour; no turn down with chocolates at night. We also had no forewarning one evening that the champion Madrid soccer team was arriving imminently as we were leaving for dinner, so we walked out into a crowd of noisy fans and security people and not unreasonably thought it was a terrorist event. I highly recommend the beautiful city, but would absolutely suggest staying at a different hotel!
"Classic hotel with lots of history"
We arrived a bit early to the hotel, so the room was not finished. The staff, who were professional and extremely friendly took care of our luggage for us. Later that day, when we came back, the luggage was already put up in our rooms, which was a really nice gesture. We had connecting rooms since we were a family of four. When we checked in, the kids were asked to sign for their keys, which made the kids very proud and they really felt welcomed. So thank you for including the kids upon checkin. The rooms were spacious, clean, classic and tastefully decorated. Really comfy beds with lots of pillows. The location of the hotel is superb, short walking distance to the Old town and Guggenheim and the stop for the airport bus is a 30 seconds walk. We will definitely come back the next time we go to Bilbao.
"Will come back"
The hotel was not too busy when I was there. However, tvis did not have negative inpact on service nor breakfast. Latter is just perfect. Location is perfect. Many good shops and restaurants as well as bars in the area. Walking distanse to Gugenheim and the old town.
Hotel is situated in a perfect location for exploring Bilbao. Beautiful 1920's building and fantastic view from our room but rooms are in need of updating as they are very tired and old fashioned. The hotel bar is oddly detached by its location off a corridor and doesn't feel like it is part of the hotel. With careful reconfiguration this could be a beautiful building both inside and out. Staff are very friendly and breakfast is very extensive, although unable to do poached eggs!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM