of TripAdvisor Travelers recommend this hotel
"Trying to be 5 but not quite ..."
Traveling with 2 adults and stayed for 2 nights. Reserved a superior-double room. Requested a room with two beds, higher floor facing to the Plaza. We got what we wanted and the room even had a balcony. The hotel wasn't fully booked so we were lucky to have exactly what we wanted. The room was renovated room and noise from outside the hallway was louder than the noise from the streets. The view from the room was great. The room number was 512. The hotel breakfast was nothing special for 20 euros. This is the hotel which might had been 5 starts and wants to be that way. However, they are struggling. This is the hotel for the travelers who want to feel the history.
"A JEWEL IN A WONDERFUL CITY"
I stayed here on business. The staff are =very welcoming and helpful and the hotel is spotlessly clean. I had a room on the 5th floor and it was again spotlessly clean. The beds are two large singles pushed together and quite comfortable. The bathroom is separate and contained a bath/shower loo and bidet. Towels were clean and fresh. a separate area had two basins with toiletries. The room had a coffee machine and supplies plus tea too. My only criticism of the room was the air conditioning, or rather the lack of it. The cool air was about as strong as an asthmatic pensioner, and frankly was very poor. The room had a large TV and channels were identified by nationality making things easy. Lots of storage room too. There is also a mini bar, and room service Breakfast was traditional continental, with lots of breads, cheese, Iberian ham, pickles and smoked salmon. Cereals and toast and also an are to get cooked hot items. additionally there were freshly baked cakes and other pastry items, fresh fruit and yoghurt. The bar is a typical Basque design and served the best G&T I've had in Spain. Around the corner of the front of the hot is a taxi rank and a beautiful flower garden.. There were quite a few events on whilst I was there but were never a hindrance. This is pure class in my opinion
"Great hotel, excellent location!"
Loved this hotel.. the room, the staff, the location, everything about the Carlton Hotel is good. We had a fantastic room overlooking the plaza out front, with a balcony, huge bed and a good sized bathroom. The staff were very helpful and friendly, nothing was too much trouble. They helped us park our car, helped with our luggage and were very prompt checking us in. We returned to the hotel after dinner and popped into the bar for a night cap. We were presented with two fantastically prepared Gin and Tonic drinks. Excellent.. top marks all round!
Very service minded personell. Big room with giant double bed. Carpet with10 years wear and tear, which brought down the overall impression. Bathroom very clean with good accessories. Easy accessible garage facility. Excellent central location.
"Can't beat the location..."
Nice big "grand dame" of a hotel, nicely updated. It is quite literally in the center of things - a short walk to the Guggenheim, a short walk in another direction to the old town and on a pretty plaza where the airport bus picks up and drops off and (during our stay)was the launching point for raucous May Day marches. We got a great room rate so didn't mind that our room was internal and handicapped accessible - very quiet. We had no idea that the buffet breakfast cost $20 a piece, a bit of a shock at checkout ---- so be forewarned.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM