of TripAdvisor Travelers recommend this hotel
"My hubby and I stayed at this hotel for two weeks this sept-oct 2016 for two weeks."
We got an upgrade on the room on our two weeks stay here. Check in was very quick. All the staff is so friendly and courteous. They also speak english so that helped a lot. Room was very clean. And the view was just amazing from 32nd floor. Location of this hotel is so awesome that everything is near by. Shibuya station, shopping, restaurants, cafe, bar, and etc. Out of all the venue that hotel had we were very happy about 7-11. I know that sounds really funny. I been to many hotels but never seen a 7-11 that carries at all. lolz. Of course we would just buy water, japanese pastry, coffee, face wipe, and stuff. lolz We only went there to get essentials but it's good to see a place that is open late night to get some items you need. All the staff at this hotel is so friendly and helpful. We got help for making reservations, making change for small bills, getting information about limobus back to the airport and etc. We were very satisfied. Our stay was very pleasant and I can't think of one negative thing about this hotel. "Thank you Cerulean Tower Tokyu Hotel for my wonderful first visit!"
I stayed there with two other people after a concert in Suntory Hall. We arrived back at the hotel after 10pm and were able to have a light snack in the coffee shop in the hotel which is open until midnight. The panini was excellent as was the crab fried rice. The room was spacious for a hotel in the middle of Tokyo - and the bath came complete with all the amenities one would hope for. The view of the city was spectacular. The service was excellent as was the Japanese style breakfast - although a bit pricey. I would recommend this hotel for everyone!
"Excellent and comfortable although at a price"
Stayed fours days with family in a 3 persons corner room on 22. floor. We have travelled to Tokyo and Japan many times and stayed at very different types of locations, first time at Cerulean, and very satisfied. Points to share : 1) It is an excellent, comfortable. luxurious hotel , not brand new, but does not feel worn in any sense, well kept; a bit anonymous perhaps, but style is grand. 2) Location in Shibuya is nearly ideal, less than 5 minute walk from the station, some uphill and over pedestrian bridges, but has elevator where you need it for luggage. Shibuya station area is under massive reconstruction but this does not pose serious nuisances for staying. Very easy to find the hotel - the tallest building in Shibuya. 3) View from our 22 floor room (=not executive or top level) was outstanding - we were lucky to get the city side with all of centre from Shinjuku to Tokyo tower in sight. Even the bathtub had this view - amazing day and night 4) It was a 3-person room, of extra size (corner room), but the third bed was just added, not 'built in', so even if space was large for Tokyo it was not like enormous. 5) Note: WIFI is now free throughout the hotel, we did not have a special deal. 6) No noise to notice from the very busy city below thanks to thick window glazing (aircon worked well and was also quiet) 7) Breakfast was Ok fine, nothing grand or exceptional. We had to pay for it , so only did it once, plenty other options nearby 8) Surprised we had to pay for the in-room coffee, was not indicated on checklist 9) Awesome dinner at elegant European style top restaurant Coucagno (separate review), but also very expensive 10) Efficient service (although we did not need much of it), no wait at check-in/out. We got our room around 1 pm, 2 hours before official check-in 11) Main drawback. It was expensive! We were a bit late with our bookings so many good cheaper options were gone. Under the circumstances Cerulean was a fine solution and not unreasonable for the quality we had, but advice is to book early; unless you really need the luxury.
Location is superb. Down a walkway and you are at Shibuya station/ metro station and the famous Shibuya crossing and all the shops. I was very early for check in after an overnight flight and whilst I had a coffee in the lobby cafe a room was sorted for me. A young girl insisted on taking my case and showing me to the room and no one expects a tip. The room was fabulous on the 28th floor on a corner with amazing views over the city. We had a huge bathroom, lounge area and two big double beds and there was no noise from within the hotel. Everyone was so happy, helpful and smiley. I can thoroughly recommend this hotel for anyone wanting to stay in the city. The only complaint that I would have is that when we went up to the beautiful bar at the top of the hotel we were told that there was a 1300 yen (about £10) charge per person to sit in a comfortable chair at one of the tables even for residents. The only places to sit that did not incur this charge were at the bar or at the back of the bar on high stools. We decided to have some food there with a business colleague one night and even though we had 6 glasses of wine in total and 3 main meals we still had to sit at the bar. The views were spectacular and the atmosphere was super but the next night we ate out as we felt that this was a penny pinching attitude especially when we were spending a lot of money on accommodation and then subsequently more money on food and drink - to expect us to pay £30 on top of this was ridiculous. I feel that the management need to review this policy as it lets down an excellent hotel
Stayed here because the OG Based God Angelo Baque and the Supreme skateboard team stayed here. Had drinks and food at the bar on top and the view was crip. This place did not disappoint. Will stay here again next year. 5/7!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM