of TripAdvisor Travelers recommend this hotel
"perfect location and 'hotel' sized rooms"
The Cerulaen is located perfectly for all the must do streets for a quick design trip to Tokyo. Also the Shibuya station is minutes away so it makes staying in a big city like Tokyo very easy. The hotel is huge with large rooms amazing views and a wonderful wine bar not to be missed.
"Quiet solace in the craziness of Shibuya"
We found this hotel to be exactly what we were looking for in Shibuya. It's just a few minutes walk from the main station there, so the location was excellent in that respect. However, we did find ourselves having to cross to the other side of the highway (via elevated crosswalk) for almost all of our Shibuya destinations, so places that seemed to be just a few minutes away were a bit more than that. With that being said, I didn't see anything too comparable on the other side, so the Cerulean might be as good a hotel as any. Our room was large and decorated very tastefully, and our city view went on for miles, so it really felt like we were perched on the top of Tokyo at times. The breakfast was fairly pricy, but very excellent. For those wanting to start their day like a local, it was a peaceful, zenned-out way to do so. The concierge was helpful in calling some restaurants we had researched, but the one Izakaya that they recommended was the worst meal of our entire trip, so I wonder if they're advice might be skewed, or just dated. In that respect, I would say they are happy to help, but maybe do your own digging as much as you can.
"Perfect location, solid hotel"
I chose Cerulean tower b/c I wanted a full service hotel after a 12 hr flight for my first time in Tokyo, as well as for its proximity to Daikanyama, Aoyama, Nakameguro & subway links. For this it did not disappoint--my favorite parts of the city were all walkable and/or a short subway ride away (or reasonably priced cab ride if you had enough of the crowds). The room (corner) was huge, well laid out, & was made of high quality materials--I.e. Everything was crisp and clean despite the hotel being 15 yrs old. The granite bathroom was particularly handsome & luxurious. I agree with other reviewers that it is a bit niggardly of them to charge for in room coffee. I found the service to be completely in keeping with expectations. It is located in afar more interesting neighborhood than most 5 star hotels and is a far greater value. Very pleased! Worth mentioning to anyone is a design field is the spectacular garden in the lobby/cafe, one of the best modern gardens in all of Japan designed by Shunmyo Masuno
We stayed here two nights at the end of our trip through Japan. The hotel is located a few minutes from Shibuya Station, but we had some difficulties to actually get to the hotel with our luggage. Being spoilt by another hotel in Tokyo that offers a meet&greet service at the station, Cerulean Tower Tokyu Hotel kindly answered me by email that the hotel is to be found at the west exit of the Shibuya Station, nothing else. No mention which high rising building it actually is, how to get over the fly-overs outside the station or where the entrance to the hotel is. After some asking (luckily I had the name of the hotel printed in Japanese) and searching around, we finally got to the lobby of the hotel, where we were literally asked by a bellboy what we were doing there' We guess he was still learning English, because what would people with a suitcase be doing at the reception of a hotel' Anyway, we were checked in professionally, but we could not really feel as welcome as in other hotels in Japan. We were taken to the executive floor and when entering the room, our first reaction was really "whow". The views from the room to Odaiba, the sea and Yokohama were incredible by daylight and even better by night. When staying here, one can probably easily skip a visit to the Tokyo Sky Tree, you get the views here from your bed. The room itself was spacious and clean, the same for the bathroom, the colour scheme maybe a bit dull in different shades of dark brown. Unfortunately, the rooms are a bit noisy. Contrary to our impression at the lobby, the staff at the executive lounge was really great, helpful and friendly, the choice at happy hour and breakfast good enough for moderate eaters. We thought it was worthwhile to choose a room at the executive level, we sincerely enjoyed staying here. At the last day of our stay and holidays, we wanted to print our boarding pass, but this turned out to be quite an adventure. It could not be done at the executive lounge, so we were sent down to the lobby, where we were informed that we would have to wait until the business center was available. We could not be informed how long this would take (depended on the person using it) and we could not make a reservation neither. We decided to come back later, but we were lucky, at the moment we wanted to leave, the business center was free. We were informed the use of the computer costs 500 yen per 15 minutes plus 45 yen per printed page. This seemed quite expensive if you look at the price you already pay per night at the executive floor, but we had no choice, so we accepted. The "business center" is a separate room with 2 computers, one Japanese and one international and a printer. We tried desperately to connect to the internet, but nothing happened, had to search for staff to help, to find out that the entire computer had been turned off. When we finally got to print our boarding passes, the printer did not work and we needed once more help from the staff. The printer was out of ink... We needed almost 25 minutes to get something as simple as printing 2 pages done. Because of these problems, we did not have to pay for the use of the internet, only for the use of the paper, so that was a nice gesture. We were on holidays, so this was no big deal, but we would be extremely unsatisfied if we would be on a business trip and would need to use the business center for something really important. The location of the hotel is very central, it is practical to be able to take the shuttle to Haneda airport from the basement of the hotel (difficult to find), but the service at the lobby makes us wonder if we would choose the Cerulean Tower again, specially if taking the price into consideration. It is thanks to the staff at the executive lounge that we rate this hotel at "very good" instead of "average".
"Good not great"
I paid a lot to stay at this hotel, and indeed, the view from the top floors is excellent, with a view of mount Fuji on a clear day. However, the hotel never really made me feel welcome or at home. The staff are cool, even cold, and not at all welcoming. The rooms are adequate, but they miss that extra caring touch that makes all the difference in hotels of this class. One particular annoyance was the lack of clarity about the tea and coffee making facilities. From the in-room price list, it seemed as if we were actually supposed to pay for tea bags and coffee !!! We complained about this, and were assured that it wasn't the case. However, when we checked out, they did indeed attempt to charge us for the coffee. That was symptomatic of the cool, "get-your-money conveyor belt" feeling of this hotel. It lacked any character or warmth whatsoever, and I would not stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM