of TripAdvisor Travelers recommend this hotel
"So much potential....not quite there..."
Rather dated. Like a time warp to the 90's. Just dirtier. Almost like a scene from Fawlty Towers. Having said that, the staff were relatively friendly and helpful. Views from the pool villas are stunning, this is let down by the quality of the unkempt structures. The resort appears to be lacking leadership or management of any kind. It needs a total refurbishment and refreshing as the location and design could rival any of the better establishments out there.
"Lovely hotel and lovely staff"
Big villa with very private pool with views to the sea... huge space. Only here 2 nights but every member of staff went out of their way to help. It's out of the way with not much around but food at hotel was really good. If you want to be in a hotel and just relax in privacy with good food and service, then this is it.
"Might have been nice 10 years ago"
Dated. Empty. Awful food, bar shut. Only guests in hotel. No breakfast buffet as advertised. Just eggs and pad Thai. Nothing at all in the local area. Totally dead. It's a shame, the hotel could be nice but it is so tired. Seriously do not waste your money there are way better hotels at this price. We moved to chava on other side of island and it was awesome!
"I really wanted to like this hotel, but..."
TL;DR: very tired property that survives on just that little bit of charm. Stayed here over four nights for a wedding that took place at Naka Island; didn't want to pay 3x the price (around US$450) for the Starwood Luxury Collection, which was the only property on Naka, so stayed here instead because of its 10 min ferry link to the island. The location has its pros and cons. It's at least 45 mins from everything else: Patong, Phuket town, airport, etc. We wanted a quiet vacation, so it worked for us, but would be infuriating otherwise. There is a complimentary daily shuttle service to Patong and the Central Festival mall (except Sundays), but the schedule didn't work for us so we rented a car instead. The staff try hard but not always competent. Driver wasn't there when we arrived at the airport -- waited 15 mins for him to show up, but when you're paying the hotel for a transfer you'd expect the driver to be waiting for you. Couldn't charge the airport dropoff to my credit card cos "the hotel car is fully booked but we got you another driver" -- but I had no more baht left, had to borrow from friends. Was told rental car I booked the day earlier wasn't available one hour before it was supposed to arrive with no alternatives offered. Had to escalate to the manager. It took two hours but it did get sorted out eventually. The resort seemed totally empty when we arrived, and continued to feel that way over the four days we were there: the only other guests came for the wedding. On the plus side that meant we were all upgraded to the one-bed villa. The villas are huge, with their own plunge pools, but are very very dated and should have been refurbished 10 years ago. The roof in my villa looked like it was going to collapse, with a visible bend in the false ceiling. The indoor areas are clean, but the patio is filthy -- the deck chairs in particular have stains all over the cushions. Food really isn't very good -- the bigger concern was that the resort was so empty we weren't sure how fresh the ingredients would be. We ate out most days and even forwent the free breakfast one morning. The Port of Call restaurant at the Ao Po marina next door (10 min walk, or ask the hotel to send you on a buggy) is excellent. Went for a 1h30 full body massage, but for some reason the masseur spent 1h10 on my legs and 20 mins on my back/shoulder. On the plus side, the swimming pool, despite its mismatched tiles, is lovely, with a beautiful view of the ocean. And the best part: the deck chairs here are clean.
"Disgusting Filthy Hotel"
My husband and I booked this hotel for a one night stay and left 30 minutes later after inspecting the dirty run down room we were allocated which was pool villa 501 .. Filthy bathroom, cracked sink .. shower did not work adequately , no air con in half of the villa . broken furniture and very musty smell the list is endless .. mosquitos would be well at home here .. to be well avoided !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM