of TripAdvisor Travelers recommend this hotel
"Afternoon tea "
What a wonderful afternoon, such a great mothers day. They accommodated our large table very well. We were concerned as the service was quite slow, until all the plates came of beautifully crafted cakes and amazing freshly baked scones! Then we realised why! It was certainly worth the wait! :-)
"Enjoyable Overnight Stay"
My wife and I were in London for one night to attend a concert in Chelsea. This hotel was a short walk from the venue and so it was an ideal place to stay. We upgraded to a suite which looked over the harbour and it was definitely worth it. The views from the balcony were great. The suite was spacious and the shower was particularly good. The staff were friendly and welcoming. I would definitely stay here again.
"Beautiful hotel along the Thames river in London, England."
We stayed at the hotel in December prior to our flight home. The bar area was beautiful, and the rooms were very clean, well designed, and comfortable. This hotel was a bit difficult for us to locate since we are not familiar with the London area, but it is definitely worth the trip. We had room service for breakfast, and though it was a bit pricey; it was worth it for the convenience, and made our departure less stressful. Also the quality and quantity was fare for what we ordered.
"Not 5* in Any Way "
After what should be a great London break left feeling deflated. This hotel is should not be classed as 5*. From the start of the arrival the valet was unsure to ask us if we wanted the car parking, no one came to take our bags. We called up and added an additional person to our room prior and upon arrival no bed was ready no extra towels, dressing gown or water. We had traveled down from Manchester at 5am for a conference and wanted a power nap before heading into central to watch a show. This wasn't possible due to all the faffing! The wifi didn't connect in any location. Phone or laptop- Called up at 8am to reception who passed my call over and no body answered the phone! I tired three times and gave up after an hour. This left me unable to work due to no help in assisting in getting internet on my laptop! What a joke! To ease the frustration we decided to go to the spa and have a swim and sauna. The receptionist was nowhere to be seen and when found her it was clear she hated her job from her attitude. In the changing room there was dirty towels left on the shower floor. the steam steamroom was out of action. After a quick swim when we came to shower the shower door would not shut! Had quickest shower of your life and hope no one walked past! There were no plastic bags to put your wet swimsuit in. It is such a shame or experience was not up to scratch, as the location is perfect. This hotel really is not up to five star standards unfortunately.
Visited on Saturday for afternoon tea, lovely service and the waiter James was splendid nothing was to much trouble. Beautiful view of the harbour and the hotel was very clean. My only dislike was the sandwiches I don't eat cream cheese or salmon would of preferred tuna or egg. But all in all the afternoon was lovely.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM