of TripAdvisor Travelers recommend this hotel
"An excellent stay"
Full disclosure: I am a Marriott Premium member What a great hotel! I was surprised at the level of service I had from the moment I arrived for a business trip in April. From the front desk to housekeeping - absolutely superb service! Katie at the lobby bar and Basalisa in the Concierge Lounge Breakfast went out of their way to ensure I had a great stay. Please recognize them for their outstanding service. The room was clearly recently remodeled. The bed was "Marriott Comfortable" and just right! Everything worked flawlessly. Ample electricity in the room and near the bed. Convenient USB chargers next to the bed as well. The on-wall HVAC system kept the room comfortable throughout the night as well. The HVAC system was quiet and did not disturb any sleep. I was surprised, however, that this property does not participate in declining housekeeping services for points though. (Admittedly, I am a point-monger.) The space between the exterior door and floor let in a little too much ambient light at night but that was fixed with a quick hotel hack of a bath towel to block off the light. The Concierge Lounge Breakfast was out of this world and easily surpasses any other full-service Marriott that i have ever been in. Combine that with an ultra-friendly staff and great coffee in the morning and your day will be started in fine fashion. There are ample places to eat nearby if you don't want to eat at the hotel. Italian, Chinese/Thai, and American all within easy walking distance from the hotel. This will certainly be my choice of stay for my next client visit in Chicago.
"Great Service and Food"
Spent 3 nights. No complaints. Room was very clean and comfortable. Awesome view of the city. Breakfast in the club room was fantastic. Many choices. Bar was a fun place to hang out and relax. There is a lot to do within walking distance of the hotel. Many choices for shopping and dinner. Will return.
The hotel staff was so friendly and courteous. Very convenient to everything downtown Chicago. Very clean and comfortable. I would recommend this hotel and when I go back I will stay here. I would highly recommend them.
"Great location, nice upgrades; too bad about the convention crowds"
This hotel was getting old and ragged. The relatively recent upgrades and refits did a very nice job. The rooms are still small but are not better laid out (in terms of furniture, etc) and more pleasing to be in. The new exec lounge on the mezzanine level is very nice. A significant improvement over the old one. The problem we encountered is that the lobby bar area is basically unusable unless you are part of one of the large convention groups that tend to take it over. They were all having good fun but there were no open tables and the crowd was four deep to get to the bar. That renders the bar useless dot others. One idea would be to extend the hours of the exec lounge to at least provide a quiet, comfortable place for non-convention guests.
"Great Place to Stay in Chicago"
Excellent location on the Magnificent Mile. Close to subway, shopping, loop, tourist sites. Service was excellent-especially Bellperson and concierge. Room was excellent, well appointed, clean, felt new. Bellperson assisted us in getting transportation to Millenium Park. concierge was excellent as well.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM