of TripAdvisor Travelers recommend this hotel
"Downtown Chicago experience"
If you're looking for a good HQ while visiting Chicago, this is it. Access to the Magnificent mile is about as close as you can get. Rooms are very clean and updated nicely. Service from the bellman to housekeeping is typical top notch Chicago. The bar is good and the lobby coffee shop/store is great, not to mention open 24 hours.
"Great location with excellent service"
We arrived before check-in time mid-day Saturday without issue. Our room faced east, looking over Michigan Avenue with a peek of a Lake Michigan view. We walked to Grant Park and the Art Institute then Uber'd to the Museum of Science and Industry. I did not rent a car in Chicago and made the right decision. Parking is expensive and driving is tough. Many restaurants nearby. We walked to all of them. Uno's is around the corner with classic deep dish pizza, Grand Lux Café excelled for Sunday brunch (arrive early to sit near a Michigan Avenue window). We enjoyed Weber Grill on State for steaks. Best hotel gym that I have seen.
"All good in the hood"
Visited Chicago for 6 nights from the England, booked through booking.com and picked this hotel due to the price £410 for 6 nights not inc 17% tax! Checked in by a guy called Harry (forgive if not correct) was given a great room on floor 29! So thank you. Only little down fall was he didn't really look at us much and didn't explain anything on check in inc facilities and had to ask where lifts were! The lobby host are very welcoming and all staff we met was very helpful we needed directions as we was getting married whilst there in a place called mount prospect which was 40 mins out of city I did ask the concierge but they directed us too reception but the nice lady kind at reception explained we needed the subway so far and too get a taxi, but we later went too the metro station to ask and we got a metro train direct to where we was going, I do believe concierge should no as much info as possible instead of us walking to find this out ourselves this is coming from someone who works in a 5* London hotel. Hotel itself is very clean and as mentioned staff are very pleasant, the lobby itself isn't very relaxing it's very open and feels like a airport lounge with hard tables and chairs. The bedroom was perfect with a great view, the housekeeping team did a great job but when packing my stuff I didn't find my hair wax stick on morning on departure so I think they may of thrown away and item was a bit pricey ;( also the bed was amazing and too comfy ;) the only little thing I wanted was a bath which there wasn't one! Location is perfect right of the strip full of shops and restaurants. Would I go back! YES
"A Good Location Between The Loop and Water Tower Place"
This hotel is very close to the Wrigley Building and Chicago Tribune WGN building (Chcago River). It is also very close to the Grand Luxe Restaurant (a must!) and not far from Water Tower Place (where the American Doll store is located) and the John Hancock Building. On the west side of the building, it is only a few blocks to Pizzeria Uno, the Rock N' Roll McDonald's, Hard Rock Cafe, Wildfire, and Fogo De Chao. About five blocks to the Bean, Millennium Park, Art Institute and the Loop (State Street and Theatre District). The walk wasn't too bad... about 18,000 steps over the whole day's walking up and down Michigan Avenue. Regarding the hotel itself' I prefer the Swissotel or Wyndham, but the Marriott's location is better than the Hyatt or Swissotel on Wacker. I would get a suite if possible, not the junior suite which is just a sofa added to the room. The rooms were small but fine for a couple on a weekend trip. The rooms appeared to be clean. It had a more powerful shower than other downtown hotels I've been to, and they have made some modern upgrades. Our room facing West was noisy with wind, but it is the Windy City. :) Otherwise, it was quiet in the corner room. A great feature is a refrigerator which is a nice plus if you have medicines that need refrigeration, bring your own drinks, or want to save leftovers from eating out. Also, the beds were comfortable and pillows soft and fluffy, if you like those kind of pillows. On the somewhat problematic side, the customer service was NOT stellar. At least three families from our party had trouble checking in even though preregistered. Maybe the staff at the front desk were in training or communication needed improvement. One was told there were no king size rooms and they would have to wait 45 minutes for a room to be cleaned right BEFORE we (standing nearby with a different agent) received a king size room! Then 5 minutes later, they were told a room WAS ready. For ladies who are dressing up for the evening, the bathroom mirror has terrible lighting for makeup! I mean...the worst of 7 hotels I've stayed in in the city. FYI- valet parking is $61 per day but you have in and out privileges and can keep the car in valet until 4 pm...four hours after checkout at noon. If you are a parade fanatic and are there the weekend before Thanksgiving for the Parade of Lights, it is a good spot to camp out because you can go back into the hotel for the restroom or to warm up. The hotel will not let anyone but guests into the hotel starting at about 2 hours before and during the parade.
"Superb service "
From my arrival to check out excellent service. The clerk at check in was very helpful with everything her name is Michelle, and she's very friendly and helpful. My room was rather small, but adequate for one. Located right on the best shopping street in North America.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM