of TripAdvisor Travelers recommend this hotel
"great location for gambler"
Deluxe King Room room is sound proof, we enjoy the music quite loud midnight and you cant hear any single sound from next room or outside. demand for a high level for a great view. LOCATION - 5STAR stated only 10minute away from the airport. at the city of dreams where it is surrounded by 5star hotel around amd casino were located just on the ground floor. 2minute walk across the road from city of dream exit is the venetian and next to venetian is the perisian where both hotel have one of the biggest casino in macau. on the other side 4minute of walking is wynn palace a must place to go for cable car, water show, free cable car and of course casino ! theres a convenience store 24hours at the ground floor of hard rock hotel. hard rock hotel attach building with the shopping center, casino and also grand hyatt. SERVICE very friendly reception, speak goo english, fast in room dining service. AWARE. Most of the hotel in macau charge room deposit which is the same amount as per night of the room. soo, if you were to have a budget please do standby an extra cash with is preferable rather than deposit on the card due to deposit return takes a week. Cleanliness Hotel is super clean. no argument for that. FREE SHUTTER BUS is very easy which is starting from 10.30am to 9.30pm just wait at the lobby. we wait for around 10minute.
"Luxury and comfortable room"
The room design are fancy and comfortable , the swimming pool are nice and feel special.. the staff are friendly and helpful. The hotel are connecting to the casino. The dancing water theater was great and enjoyable.
The staff - extra friendly by introducing what's around the area. how to get to another venue by public transport or even the cab fare amount to reach a certain destination. The room service - the room was clean and comfortable. able to do late check out if not peak period. cafe - the service staffs was nice and friendly. we got complimentary drinks (welcome drink). food/breakfast - buy your meal package when check in at cheaper rate compared to the walk-in the same day/morning. overall, the hotel stay was very comfortable and they provide a lot of free bus services to other places. very good!
Stayed for 3 nights this week. Hotel staff helpful and courteous. Went to the Dancing Water Theatre which was jaw dropping. Room clean and tidy only drawback for us was the limited amount of complimentary tea & coffee. Well stocked mini bar but a little pricey. Well worth a visit.
"My new favourite hotel"
I stayed here for 4 nights, and loved it. Very new, and I was pleasantly surprised at the quality of the room and outdoor pool area - it is large and they have done a great job at making you feel like you are in some tropical region away from the hustle and bustle of the city. The staff were genuinely pleasant and helpful at all times, which made for an enjoyable stay. The room was fantastic and I slept well. Nice bathroom with quick hot shower and toilet in its own room (which is unusual in todays hotels). Nice to have starbucks on level 2 and a food hall (although more suited to the asian market), with the Hard Rock Cafe being a good place to eat. I would easily stay here again. Clean, modern and new.....
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM