A very pleasant stay in a value-for-money hotel. The rooms were clean and well equipped and the bathroom was spotless. We ate dinner in the hotel and the food was very good.Comment of H. Marie , United Kingdom the 2016-02-17
Professional staff, lovely hotel, brilliant value for money would recommend.Comment of M. Martin , United Kingdom the 2014-11-09
Room was clean. The hotel is one of these big impersonal hotels. Reception is a conveyor belt type. On the up side they serve breakfast from 6am. We opted to eat in the restaurant which is 'Italian'. Had 1 starter and 2 pizzas washed down with 4 glasses of wine 62.50 euro. The pizza was awful, left half of it. The cheese seemed to be cheap, very little tomato sauce. My partners pizza, pepperoni was equally as bad and only half was eaten again. The service is slow and seems to take ages and there was hardly anyone there. Hotel is ok for 67 euro room only but to be honest, I have stayed in far better for less and eaten better food for less too. One to miss.
"Enjoyable, clean, spacious, great customer service"
I took my partner here for his birthday. We found check in and check out very easy and quick. We requested a late checkout and we given unril 2pm free of charge which we were extremely pleased about. The rooms were spacious and clean. The room we intially checked in to had quite a bad leak from the bathroom sink. We reported the issue to the front desk and they immediatley changed our room although we would have been happy with maintainance coming and fixing it. But A* to the hotel to speedy resolution. We had issues with the key cards on a few occasions where they were not working. Whilst every time the staff were happy to do thier magic to make them work it did become a nusence and inconvenient. The rooms did not have any way of controlling the heat manually, we phoned down to reception to see if there was anywhere we could turn up the heat but were told that the radiators would come on when the temperature dropped to a certain level. So if your in a rush and havent dried your clothes fully before arrival dont expect to dry them in the room. Other than those few minor issues, the hotel was beautiful, the staff were helpful and friendly, issues were resolved quickly and we enjoyed our stay here.
We stayed in a family room on Sat Jan 14th. The room itself was nice and plenty of space for 2 adults, 2 kids and an Infant. Breakfast was very nice and plenty of choice. However having 3 kids and needing to be up at 6 in the morning we were dissappointed with the noise on the corridors after midnight even after a phone call to reception the continued for some time. It seems there was a large group on our floor that continued to shout and slam doors.
"30/12 disappointing customer service "
Arrived on the 30/12 to meet up with some friends that were home from the US. We arrived around 3pm checked in and dropped our luggage to the room. We took a 5 minute stroll to the Liffey valley shopping center which is very convenient it's got everything, cinema and plenty of options for nice food. We met your friends and headed for town, had a really great night and catch up. we got back to the hotel around 2:30am with a few drinks on board said our good nights and went to bed. We were staying in room 325 a really nice room large comfortable bed and clean. Could not fault the room. Here's where it started to go down hill, even with a few drinks on us we woke numerous times during the night due to a banging noise! There was a corridor door right by our room, every time someone walked through it banged 3 times almost clicking closed. This was extremely frustrating the following morning when you expect to get a nice lay in etc. On check out I said I'd mention it to the lady at the desk. I was not looking for anything may I add. just so they would be aware possibly get it checked and save the next guest a restless nights sleep.. The lady at the desk had the worst attitude I have ever experienced. To be fair I don't even think it was her fault, she clearly was not given the tools as part of basic customer service training to deal with a complaint. The hotel management Seriously need to review what exactly is happening at their front desk, the face of the hotel. I would stay at this hotel again for the location only, But I would like to think that a hotel of its standing would have the basics in place and invest in its people giving them the tools to deal with any situation.
"Good Location, Nice facilities"
We stayed here over St Patricks weekend. The bus into town is only about 10 minutes - get a leap card from the shopping centre before hand! The hotel facilities are really good and the rooms are sizeable and comfy.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM