Overall, I would stay at the hotel again if in the City. The hotel areas were attractive with several unique, ecletic decorations such as the rather out-sized chair placed in the center of the lobby. The room was clean and the cleaning staff did a very nice job of selecting a time to come in when you were out so as not to disturb. The bathroom was very small and there was no space to place your toilet articles. The cost of food within the min-bar and offered through the hotel's restaurant was high. My room was on the street side which at times lent itself to noise. I was on the 7th floor. The view offered nothing of interest. I would advise anyone staying to ask to be given information regarding the City and the surronding area as I did not receive any briefing or overview upon my arrival and none was provided for in my room. The same applies to asking about the hotel's amenities. Very little information was provided for in the room.
ok, but could have been better. Very dark, some cleanliness issues in the bathroom, charge for computer and printer use. Very , very expensive taxi to the airport, $75!!!!!! However, it was a good location, the room was bright, and the bed comfy and clean
"Should focus more on being a hotel and less on being a night club."
Not impressed at all. We checked in at almost midnight (thanks to United Airlines) but first we had to go and find the valet who was socialising in the lobby. At check in we could not make ourselves heard nor could we hear what the receptionist was telling us because there was a full scale party going on in the Hotel bar/club which was spilling out into the lobby area. Lots of high-spirited young people drinking and milling about taking selfies. We asked for a quiet room away from the elevator. When we got up to our room it was a queen and not the king we had booked. We were moved to a king room which was, you guessed it, next to the elevator. The room was poorly furnished and everything was in a tired, shabby condition. For instance, the pillows smelt of previous guests, there were several holes in the comforter, the shower tile grout was moldy, we found a previous guest's candy on the desk chair, and my personal favourite... the handle on the cabinet drawer was missing and a nut and bolt assemble was its replacement. Genius. We did report all of this on check-out and received an apology. This is another of those hotels who persist in the sneaky trend of advertising a rate at booking and then discretely hit you up for a non-negotiable BS resort fee or facility fee. In the case of this hotel be warned that you will be charged an additional $28 on the rate you booked. This is supposed to go to the "free" use of the gym (which we did not use), and the "free" WiFi (which I could not connect to). They will tell you that in exchange you get a $10 credit to use at the Hotel bar or restaurant, but when half a grapefruit at breakfast is priced at an insane $9 and a glass of orange juice is $15 don't expect any change. Oh and the valet charge' $58.
We started out weekend in Napa and finished up at the Clift. We loved it. Great location, great rooms, great staff. We would def stay here again. Family friendly. Very hip and funky. A number of employees recommended places for us to eat and drink and all were spot on. We loved it.
"Great service and location"
The service and room category was excellent. The location was ideal for accessing meals and tours. The Concierge helped with the tour information. I was fortunate to have an early check in and late check out, which isn't guaranteed and very helpful due to flight schedule.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM