I had booked a stay at the castle in order to propose to my girlfriend, when I informed the concierge of my plans he went out of his way to make sure everything went perfectly. First, he gave me directions to the nearby jewelry stores along with his recommendations, then the staff reserved a private area within the hotel and placed flower petals in the shape of a heart, candles, and a complimentary bottle of wine in the area for us. The care and attention put into making the moment perfect was second to none. After the proposal the concierge personally came in to congratulate us and to ensure that everything was to our satisfaction, we couldn't have asked for better care and attention. We later went to the Fahrenheit restaurant for a celebratory meal, the food was phenomenal and it seemed like all the staff knew about our new engagement and took turns congratulating us throughout the night. The entire stay was perfect, we couldn't have asked for better and we will definitely be returning.
"Beautiful modern castle "
I loved my stay here. They had excellent service and the food was delicious on site. I can't believe they have kept the charm of an old castle with all the modern amenities. I would love to visit again some day!
Stay on a Friday,Saturday night last weekend, great hotel, wonderful pleasant and helpful staff, had evening meal on the Saturday night which was outstanding, breakfast both morning was also good, only down side was the hotel was lobby was been painted so there was a portable crane for periods of the day in the lobby but this didn't affect us, as maintenance needs to be carried out on occasion and with a busy hotel there is no correct time that this could be carried out
"This hotel gets an A - plus !"
We got off our plane at 5:30 am and by 7:30 the lack of sleep had caught up with us. It was dark that early, we were exhausted, so we decided to try to find the hotel and go from there. The staff could not have been more sympathetic, they suggested we go have breakfast and they would find a room for us asap. They got us in to a beautiful room a few hours later, we were able to sleep and go see some sights, and not been zombies. My hat goes off to the most considerate people on the front desk, they were also very helpful with suggestions as to where we should go while waiting for the room, and all of the staff that we bumped into, dining room, bar, hallway were considerate and attentive. When we came back from our sightseeing, we had drinks and dinner in the bar, food was really good, and although really busy the bartenders took the time to tell us about some local Irish whiskeys (not our usual thing, but we wanted to try - when in Rome) - and he steered us to the right taste. We will definitely return to this lovely oasis for weary travelers!
"99% was fantastic the 1% spoiled the stay. The 1% was so important!"
What a shame - the staff were amazing and accommodating. We arrived after a very long flight from Los Angeles. We were excited about going to the Mayo/Dublin match and the staff accommodated us by giving us an early check in - Thank you! Everything was wonderful until we woke up the next morning to drive to Mayo to meet with our family. There was no ht water. It was cold. We kept trying and then ran out of time as we were late. We thought it must be a problem with our room. Jet lagged and tired I felt disgusting as couldnt shower. When i mentioned it when checking out I was told they had a problem and were trying to fix it. Why didn't they notify guests instead of us wasting time. The lady offered to take off $25.00 euro. I was so tired I just said thanks but it has annoyed me and I wouldnt recommend to stay there again. We spent a fortune getting there and paid full wack expecting the services it was rated for - No hot water was major. We drove and had to meet family feeling dirty. Not good and they didn't bother to notify us until I raised the issue. My mother was married there 58 years ago which is why I wanted to stay. Very disappointing. Staff and room and service otherwise was great. Travel 6000 miles to stay in place without hot water not good. Might have been better to book into a hostel!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM