of TripAdvisor Travelers recommend this hotel
"Location is just close to the airport far from city "
The hotel is average old decoration but acceptable The rooms are clean U need 1 hour to go to the city as average Not surrounded by much things to do Food is good and very good compared to cairo The show at night is good beside the pool but I recommend just for 1 night during the weekdays The pool is small The stuff are great
First of all I want to give 5 stars to the gentleman that works at the hotel and was waiting for us at the airport and organised our visas so quickly, he was amazing, very professional. Hotel pleasant, rooms nicely appointed, beds very comfortable. As requested we received a quiet room. The location suited my purposes. Yes agree with other reviews, bathrooms are outdated but they still function and provided hot water. Italian restaurant very good. Breakfast very good, ample selection. Check in process took some time, not sure what the hold up was' Staff friendly.
So i must preface this by saying that if you're not Muslim you may enjoy it slightly more than my family. The breakfast was ok, it was pretty much the same stuff every morning (omelets, cheeses, falafel, fool etc.) The rooms were a little outdated but we didn't expect much. The gym was very low grade but it's not like they even cared to up keep it. Here's what made my experience there so horrible. It was the day my family and my brother's family decided to go into the pool. My wife and sister in law both wear hijab, and for the pool they were wearing the hijab swimwear (burkini). It wasn't loose nor was it cotton. My son and nephews were wearing these t shirts made for the pool because the sun was very strong. As we got into the water, a hotel rep approached us and initially said the kids can't have t shirts on. When asked why, he just replied with "that's our policy". When I told him that it's not cotton and made for water, he didn't seem to care (or know the difference) and said sorry those are the rules. So i told him i'm not going to subject my son to harmful rays because you and your hotel are ignorant to the difference between cotton and swim material. Then the man returned and told me the woman can't go in covered!! That's when i was COMPLETELY TAKEN BACK. I asked him why and again he said "policy". I again explained it's not cotton so you can't say it'll clog your filters, nor will the colors bleed, but again he didn't care...so i ignored him and told him to get a manager. The first manager explained to me that maybe the women would "enjoy their time sitting on the lounge chairs", but if they want to use the pool, they cannot be covered. That's when i lost it. I said I can't believe that in America and the beach resorts (sharm and hurghada) they can be in the pools and no one will say a thing, but in the capital of an ISLAMIC country, you're going to discriminate against them for their religion' (side note the manager challenging us was also Muslim) They stated they are not saying our wives can't go in the water because of their hijab, they just can't be covered (which is what hijab is!!!!) After a lot of back and forth we said we're not getting out of the pool until the manager eventually walked away and left us alone. "Ironically" 5 minutes after he walked away, a pair of maintenance men came and started working on the pool. By night time, the pool was empty (could be a coincidence, but when have you seen a hotel EMPTY THE POOL'!'!') Here's when things got worse. When we returned from horseback riding, my brother was locked out of his room. His wife and kids were dead tired and forced to lay down in the hallway until we can figure out what happened. When we went to the front desk, they told us that they "thought" he checked out. Words can't even begin to describe how confused i was that they check him out but I was fine even though we had the same reservation. We had a reservation for a future date because we were going to a resort and coming back to the same hotel before we fly out to America. They told us those reservations "disappeared" and they were booked solid and couldn't accommodate. (the lies continued, if you called the hotel, you could reserve a room for that date). So my recommendation is do not stay at this hotel because it's not worth it, but if you're Muslim and wear hijab, they will give you absolutely no respect. They are condescending and rude once they find out you are Egyptian. Their goal is to have half naked women walking around their pool and don't want dirty covered up Muslim woman ruining that image. I have no respect for this Hotel or their policies and I hope this review has shed some light to the kind of people you may be dealing with.
"Worst experience ever"
First of all, somehow when you enter the hotel address to google map or uber, it will lead you to the wrong location in downtown, where it's like 30 minutes away from where it is actually located. So if you are looking for somewhere near downtown to stay, this is not the place you want to book. Secondly, somehow on booking.com it has a "Egyptian Only" deal, which is 100-200 LGP cheaper than the regular deal. It's not much different from the regular price on booking.com, but the hotel will not allow non-Egyptian to use this deal if you are not Egyptian, apparently. The problem is it's not marked clearly, so my friend and I accidentally booked the Egyptian only deal. The hotel manger asked us to pay extra 25 usd per night, or cancel the reservation, which will cost me 90 usd. We had no choice but to pay extra 25 usd a night, since the hotel is in the middle of no where(it's close to the airport but we were planning to explore downtown) Lastly, I don't know why they have a band playing loud music by the pool, where I can hear the music clearly from my room(it's already 10:45 pm now). I called and asked the hotel to keep the music down, but they said it's the last day for the band to perform and there is nothing they can do about it. The band will continue performing until 12am..... It's outrageous. I am really speechless! DO NOT BOOK HERE!!!!
"If you want to get sleep DO NOT STAY HERE"
I booked this hotel for one night. Check in was fine, the staff were ok. Again like most hotels ive found in this area that unless you ASK about the amenities, they don't volunteer the info. Gym is nice, food was good. However, there is a HUGE issue that is obviously left out of the reviews i have seen. Right outside my window is the pool, with a stage, and with that stage for the last 3 hours (its now 10 PM) there has been NONSTOP dancers with extremely loud music. Its like sleeping above a nightclub. Non stop bass and this does not end until 11PM. And i found out its EVERYDAY. Had i known i would have never stayed here. This is not only annoying but extremely uncomfortable. Why on earth would a hotel think this was ok' If your going to put a stage, don't put it in the middle of the hotel so EVERY room can be affected. I am on my way now to speak to them about changing the room. I cant even here the TV!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM