of TripAdvisor Travelers recommend this hotel
"Last Honeymoon Stop..."
On our last stop of a 15 Day Honeymoon vacation we visited Mexico City's popular Condesa ~ Roma neighborhoods to enjoy their renowned restaurant and bar scene. We pick CONDESA DF as our home during this trip due to their central location in front of "Parque España." We like the following aspects of our one bedroom terrace suite: The bed, the shower , the service ( when we ask..), prompt room service delivery for dinner, that's it ! The following areas NEED A LOT OF WORK: Room floors were dusty / poorly clean, elevator had bad odor during complete stay, noises coming from nightclub at night, damage / dangerous terrace wood decking, etc. Lack of drawers in either your night stand or another furniture, this hotel is not for you. If you need space in the bathroom counter to accommodate your personal toiletries, then go somewhere else. While I understand that Mexico city is an expensive destination, there are many better choices in lodging at this price range.
I stayed at this hotel 3 times in 2014 and 2015. It has many bad reviews here on tripadvisor and the only reason I can think of is perhaps the cost of food and drinks as I didn't seem to have the problems with the staff that people mention on here. Nevertheless, I do not pick hotels because of only the service and price of the restaurant as I never tend to eat in hotel restaurants, usually opting for nearby cafes and restaurants, which, there are plenty of in La Condesa. If you don't like the breakfast price try Maque 2 minutes walk from the hotel which is traditional Mexican. The building has a lot of character and the interior design is exquisite (I work in the design industry). If you are looking to staying in a run of the mill high tower chain hotel, then go to the Intercontinental or W as boutique design hotels are not for you.
"Very shady staff who are scamming people!!!!"
Stay away!! We had at dinner at the restaurant and our shady waitress scammed us! I gave her two 200 peso bills and she came back with a 20 saying that we didn't give her enough money. Of course, she didn't speak English so it's obvious we couldn't do much to argue with her. I was furious and didn't expect this from such a nice hotel.
"Pleasant Modern Hotel in Mexico City"
I just stayed at the Condesa DF and found it more that adequate. It was very nice. The service personnel from the front desk to the maids to the wait staff in the hotel were all very personable and helpful. The food in the restaurant was good for breakfast and lunch, although the staff were a little slow here. Excellent cocktails and the upstairs roof top bar is cool. Very safe and convenient section of town with many close restaurants and parks. Room was clean and everything was fully functioning in the room, with nice toiletries. Funky modern vibe all the way around with a shot of tequila at check-in.
"Worst Hotel Experience"
We were staying here with a group of more than 30 for an international convention. Still no idea how we end up here. At no time the internet was working, so we missed most of our work. They kept blaming a tree , a broken router, the internet provider...... The "free breakfast" is a joke. Management incompetent and careless. Rooms Noisy. Fitness Center non existing. Old Beds. Dirty old showers. No international TV but CNN international after 2 days of complaining. I spend $1000 US Dollars for the worst Hotel in Mexico City. Safe your money and the headaches and go with the big brands.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM