of TripAdvisor Travelers recommend this hotel
"Best place on traffice and find view"
This hotel has one of the best view and best breakfast. If you are the first visitor, you had better use this hotel. You can use admirality station, which is close to Shim Sa Chui, Peak Tram, Central station for ferry and big buses.
"Hilton Diamond comes through again"
To stay at this property for three days we used a combination of HH awards points and two bonus weekend nights from our Citi HH Reserve card. We had just flown in from Hanoi where we stayed at the Hilton Opera. This is a beautiful property that is built over the Pacific Place Mall, along with the JW Marriott and Two other hotels. To check in we went to the club lounge on the 59th floor. We were upgraded from a standard room to one with a view over the harbor. I asked if we could be upgraded to a suite, but none were available as the hotel was full. We were told that one would be available for the next two nights. All we had to do was make sur all our luggage was packed up before we went out for the day. When we came back after sight seeing we had been moved to an expansive suite overlooking both the mountain and the Harbor. Score! Being connected to the mall is extremely convenient with several restaurants and a connection to the MTR. The executive lounge is top notch with very attentive servers smarty decked out in formal wear. Also, great views of the harbor an Kowloon. Would not hesitate to stay here again. Just wish there we more convenient outlets for device charging
This hotel is always excellent. From the outstanding service in the Executive Lounge, through to the Concierge team, all excel. On this visit had a special celebration in Nicholinis, which was a true and amazing dining experience.
"Great stay "
Place is excellent. Staff is superb. Plenty of restaurant options. Rooms nice and well outfitted. Really all good but will list three small minuses just as advice to improve an already excellent place : 1. Menus don't offer enough vegetarian options. Ala carte menu at cafe should have more. Except for lunch time Indian buffet. 2. Weekend peak morning hours 9-10 there is a line to get a table for breakfast. As long as fifteen minute wait. 3. How come elevator doesn't reach health club and had to do two flights of stairs But that's just my nitpicking and advice. It's a superb place!
To be honest, I was a bit torn on the rating for this one because most of the stay was disappointing except for two redeeming things that happened. For me, a hotel experience starts at the moment you book the room and continues during the stay until the moment you checked out. As a diamond member, I get access to the club lounge and that means I can also check in at the club lounge. However, when I arrived, the staffs didn't even bother acknowledging my presence and I had to make a point of getting their attention for them to "see" me. While having my meals at the lounge, I received no assistance whatsoever while the staffs were busy fussing over a selected number of people (whom I've noticed were all of Caucasian-descent but vary in ages and group sizes). It wasn't until I accidentally scalded myself with hot water (because no one would help me get the tea and I had to figure out how on earth to work the faucet) that an attendant did something. There was also an issue with the housekeeping where I got attitude problems when I asked for an extra pair of slippers. The housekeeping staff gave me an accusatory look and commented that I must have taken the extra pair of slippers away when I asked her for a pair. Now, the good things: they were able to give me a late checkout of 4pm, and they were able to track down some limited edition stuffed toys for me (let's not even get into how many people I had to call and chase down just to get someone to at least try). My recommendation is don't stay here if you have no status at all, and stay here only when it's off-peak. In addition, make sure you get the name of a senior staff so that you can at least correspond with that senior staff in advance to ensure a smooth stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM