of TripAdvisor Travelers recommend this hotel
"Pricey Hotel located at the Cotai Central"
Fancy hotel located at the newest development of Macau, China. Shuttles services available at various mass transit locations like the Airport, Seaports and Border. The room is huge and the King size bed is big,separate bath tub and shower facility. Our room had a view of the Eiffel Tower of the Parisian Hotel across the street. Several hotels located nearby. Just tell the driver you want to get off at Conrad which is also the drop off point for Holiday Inn. Due to the high occupancy of the CNY week. Our room won't be available until 3PM. You have to use your guest key to operate the lifts to the guest room. Friendly staffs and willing to assist you by all means.
"A wonderful Hotel in a fantastic city!!"
I only stayed there one night, but it was a wonderful one!! It' s very important, when you walk into a hotel, the first ten seconds: at the time you decide, whether the right choice has been made.Thanks to Cathy, check in, I experienced one of the most beautiful moments since I've been in Asia.For months I am in Asia, I thought I had some beautiful check in, as one in Seoul, but what I lived with Cathy is indescribable: It has never happened. From beginning, when she welcomed me, accompanied in the room, giving all explanations, I hoped that time does not pass ever.I could spend all my day in Conrad, making check in with her.The GM should be proud and lucky to have such an employee.Also when I needed some advices, I found in Trista, concierge,a perfect advisor, with its calm and professionalism, you can be sure of having found the right person you can trust.The last but not the least,Anki, check out, who also helped me during my short stay and I still imprinted on her smile that has accompanied me all the way, until the airport.Thank you everyone.
"A Luxury Hotel"
A luxury hotel in cotai center. I was lucky to been upgraded to junior suite and it is a truly amazing suite. The cotai center was crowded with tourists but when you enter Conrad, here was totally different world.
After eventually locating the shuttle bus from the ferry terminal (better signage, please) and hefting our own cases into its luggage hold we were dropped off at the rear of a large shopping mall. Where were we' The driver pointed through the doors and after retrieving our cases we walked through a lovely mall until we saw signs for the Conrad reception. It was all very odd, walking past shops to reach a reception area. It wasn't expected and we were a little disconcerted. However, it is a very impressive reception and I was impressed that we were greeted by name. Check in was smooth and the staff friendly and informative. We were upgraded to a suite (thank you for all your help, Gary Tong). What a lovely, comfortable, impressive room. Descriptions are on the web site but what I will say is, they think of those small things that make your stay more comfortable and enjoyable. Choose from the pillow menu, relax on the comfy bed (initially felt very firm but slept well) with your Conrad teddy near and rubber duck for company! And I do appreciate a large, fluffy bath towel... What I really liked was 'Handy'. The mobile device/phone that is provided and connected to the internet. We took it with us, making use of Google maps, translate apps, etc. Very 'handy'! We had the buffet breakfast included and this was found in a restaurant in the mall. It wasn't too far to walk but again a little odd that it's separate from the other areas in the hotel. The buffet breakfast itself was delicious. A wide choice of very tasty food with great service. Thank you to Gallant and the team. Once you get past that the hotel is part of the shopping mall, you appreciate how it is connected to other hotels, both within the mall and across a walkway to the Venetian and Parisian. It's in a good position on the Cotai strip and if you want to go to the old centre or ferry terminal, etc there are the free shuttle buses. We had a fabulous view of the Parisian and it's replica Eiffel Tower which was the icing on the cake. Lovely stay in a good hotel with great staff.
"Excellent service but can improve the comfort of the bed mattress"
Very good service from the receptionists upon arrival and departure, including the concierge service. Regrettably,the bed was not that comfortable. My wife and I could not sleep well. It would be perfect if improvements can be made on that.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM