of TripAdvisor Travelers recommend this hotel
"From not liking Macau to Loving it"
I have lived in Hong Kong for almost two years now but my first trip to Macau was in 2011. To say I was not impressed would be generous. I am from the US and have been to Vegas at least 25 times so maybe my expectations were too high, however all that changed after my last trip when I stayed at the Conrad. I am still not a fan of gambling at any of the Macau casinos, and most likely never will be compared to Vegas where I rarely leave the tables so I had to be talked into returning. It helps that I stayed with a friend of mine who is a Hilton Diamond member so we were greeted upon arrival by the hotel manager and a guest service manager. We were immediately taken to our suite where we signed everything and were briefed about the hotel amenities etc. The room was absolutely amazing and extremely accessible since I'm a paraplegic and use a wheelchair. After we got settled in I contacted the guest service manager and gave her a list of restaurants we wanted to dine at the next few days and asked her for any recommendations. To make a long story short Yumi Oniki (guest service manager) turned this little weekend away that I wasn't very excited about into one of the best hotel experiences that I have ever had. The hotel was fantastic, shopping was great, location even better but because of her myself and others will be back soon and often. I highly recommend this hotel and I'm sure the rest of the hotel guest service staff are great. If you have been to Macau and were underwhelmed but are willing to give it another shot, stay here and I'm confident you will have a change of heart.
Everything was perfect! Checked in by Ms. Mai(Thai lady), she was so professional and flexible for our requests, and explained their facility, escorted to the lounge and our room, she took care of our stay until check out, not only check in! I would like to come back to just see her again! Mai chan Arigato----! Also guest relation officer at the lounge, Mr. Gallent was so friendly, I had a wonderful time there with his fantastic support. Definitely I'll be back very soon!
We recently stayed four nights at the Conrad Macau having stayed with them two years previously. As diamond Hilton members we were again welcomed with first class service by all. They now have a dedicated executive lounge and we were checked in there, given a welcome drink and personally escorted to our magnificent suite. Conrad Macau are number 1 and they deserve this honour. There are not enough superlatives to describe the wonderful staff. I believe this sort of staff culture starts at the very top with management seeming to pick and train some exceptional people. They should perhaps pass on a few tips to Conrad Beijing, but that's another story! If you are a diamond member and visiting Macau this is the only place to stay. We have visited Hiltons all over the world and the service differs vastly, it shouldn't, but it does! Conrad Macau does it the best! Nothing is too much trouble, every request is met with immediate attention and accuracy, we left this hotel feeling well looked after and valued as customers. An absolute must to see in Macau is 'House of the Dancing Water' if one were to see only one show in a lifetime then let this be it! Absolutely incredible. One slight niggle in our wonderful stay is that we were able to have our complementary breakfast in our room when we stayed previously but now that privilege has been withdrawn since the executive lounge has been opened. Perhaps complimentary in-room breakfast should be reconsidered for diamond members. We'll be back.......
"Fantastic stay for 4 nights"
I stayed wifh my family for 4 nights in Conrad Macau and cannot forget the fantastic memory. This trip was for the first birthday party of my daughter and I need a lot of things to prepare. All staff, from room service to club lounge, were very nice and they were trying to help me to prepare all the things for the 1st birthday party of my daughter. I will definitely stay again in Conrad Macau and want to recommend to others.
"Great stay with family"
We enjoyed our stay at this hotel. The rooms were very clean and nice. Bathrooms were superb. The ambience also was very relaxing. We were even surprised when they delivered complimentary birthday cake for my mom. No regrets for staying at this hotel. Kudos to staffs for the great service!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM