of TripAdvisor Travelers recommend this hotel
Have had a wonderful stay here. Great staff from Yumi at check in to Achin in the lounge. All very helpful and friendly. Pool deck is 4 pools with 2 heated. All pools have an attached spa. 24 hour gym for those that way inclined. Lots of food outlets of course. Free fast WiFi
"Great place to stay"
Stayed in a suite which is well laid out and very comfortable. Staffs are very polite and helpful. The check in was very fast. The only down side was the water pressure of the shower was not strong enough.
"Amazing room and service "
We were in Macau for one night on the Easter long weekend with no accommodation booked. We couldn't get a ferry back to Hong Kong so needed to find a place to stay. All the hotels we tried were booked out. Lastly we went into the Conrad and was able to get a king suite. The reception lady was so helpful and spoke excellent English. We were were trying to find a room at 1am in the morning, which I'm sure isn't a normal thing. She walked us to the elevators and also organized a wake up call for us so we didn't miss our ferry back to Hong Kong. The room itself was amazing, opulent, well decorated. The Bed, linen, bathroom all high quality. Also a bath in the room and nespresso coffee machine. If I ever came to Macau again I would definitely stay here. Even the concierge staff gave us an English conversion card for our taxi driver to get us back to the ferry terminal. Excellent service
"Huge hotel - friendly staff"
We spent one night at the Conrad Macau with our little 6 months old daughter. It's a huge hotel - like most in Macau - but at least we could enjoy a more personal service than other hotels we stayed in. In particular the lady at check-in - Rachel - was extremely helpful and nice to make us feel welcome, and arrange all we needed for our baby daughter. She even sent a small bag of amenities for our baby daughter, which was a very nice and unexpected gesture! The rooms are big and very confortable - although the quality of material used is certainly not for a 5-star hotels (but again, expect this from many other 5-star hotels in Macau!). Overall we had a short but enjoyable stay at the Conrad, and would consider staying here again in future
"2 day trip"
Great location for the Cotai strip. Impressive rooms on executive floor. Well equipped. Decent spa - willing to accommodate. Wonderful concierge service and advice on local restaurants. Recommend a trip to old town. However Macau ideally caters for those with gambling or shopping interests.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM