Sensationelles Hotel mit extrem hilfsbereitem und freundlichem Personal. Die Zimmer sind wunderschön und sehr gross, die Aussicht ist fantastisch. Das Hotel liegt direkt an einer der grössten U-Bahnstationen von Tokyo.Comment of F. Ladina , Switzerland the 2015-10-28
Never fails to deliver quality service. Location is also a big plus with its proximity to Ginza and Shibasi. Restaurants are nice especially the food at the Chinese Restaurant ( for a non Japanese cuisine)
We just stayed there for 5 days and used the Conrad as our base for exploring Tokyo. The choice could not have been better: from before we arrived, the concierge desk went out of its way to help us made the much needed reservations for tours and restaurants. Then, the moment you step in, you are surrounded by staff that seem to genuinely care about making your stay memorable. The location is convenient with good access to the subway and the JR system. The food choices are phenomenal and all our family particularly enjoyed the breakfast buffet which is one of a kind. Overall really hard to think what could be improved other than - maybe - the size of the gym. I and my family would wholeheartedly recommend staying at the Conrad (budget permitting)!
"they listened and improved"
I have always liked the Conrad Tokyo, but the two things that bothered me the most, kept me from staying regularly. To my surprise during my last stay, they have both been corrected. They eliminated smoking in the lobby..which means more of us can enjoy the ambience. Secondly, the executive lounge has been expanded. I departed the day it was supposed to open, so I cannot on the food and experience. From the look of the expansion, it is much improved. The staff seems to be taking a more proactive approach of speaking to frequent customers, a practice which I think will go a long way. I now have everything I need for a great stay in Tokyo. There is no need for me to consider other properties moving forward.
"Almost perfect hotel"
The Conrad is in a wonderful location and close to train/ subway. Rooms are spacious and well appointed. Staff is very nice and helpful. Two things that need attention. Lobby bar poorly managed. Two nights and you have to wait up to 30 min with an empty glass for a drink. I complained to my server about service and she told me to just stop by and say hi Maybe lost in translation. The other issue is all restaurants in hotel close at 10pm. Would it not make sense to have one open until 11pm. We attended a 7pm show returning to hotel at 9:55. Restaurant would not seat us. The Conrad is nice but not on the same level with Ritz Carlton or Mandarin Oriental. It is less $$$ so guess you get what you pay for.
"Excellent stay diamond member "
Had a great stay at Conrad for 5 nights. I was a diamond member and was welcomed immediately upon checking in. New lounge just opened on the 11th or so, so we were able to check in upstairs on the 37th floor. Most convenient was that our room was right next to the executive lounge so getting drinks and asking for directions was very easy. Asked for a suite upgrade but none available but I wasn't disappointed with the room. As it was right next to the lounge they renovated this room as well so there's a foyer entrance with wardrobes, then a large room with a bag view then the bathroom was almost as big as the room itself behind the bed. The lady who checked us in was brilliant and staff were friendly and made a lot of conversations between us. Shiodome station right underneath the hotel and walking distance from shimbashi. No doubt will stay here again !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM