Sensationelles Hotel mit extrem hilfsbereitem und freundlichem Personal. Die Zimmer sind wunderschön und sehr gross, die Aussicht ist fantastisch. Das Hotel liegt direkt an einer der grössten U-Bahnstationen von Tokyo.Comment of F. Ladina , Switzerland the 2015-10-28
"Gorgeous hotel with immaculate service and facilities"
Fantastic hotel near the business district and Tsukiji market. Service was attentive and friendly. Buffet breakfast was worth every penny (had an epic 2hr session working through all cuisines - no need to pay extra for the omelette). The pool was spacious and had spectacular views - it was quiet in the morning but staff were on hand to provide towels, tea and water. The afternoon tea by the windows in the lobby was a great spot to watch the sunset and see the lights come on over Tokyo Bay - the spread itself was also varied and well presented and good value.
It is the hotel which is really good in the one that came to Tokyo for the first time, or using Conrad for the first time. I can feel relieved and can relax. But for a repeater "Welcome home." was not the hotel which I used. It was the hotel which had good comfort of such a United States-like convenience and both of was warm, entertaining it Japanese style loke "omotenashi", but it was so recently and disappeared before. Slightly disappointed.
Firstly I loved this hotel it was big, luxurious and everybody was so eager to help. However it is expensive and could improve on a few things. Firstly the location is fab, relatively easy to find. Inside it is incredibly clean as you would expect and the service is good, however I would expect their English to be better. I do hate it when you go to a foreign country and visitors expect everyone to be speaking English and elsewhere I did not have this expectation however I did at the Conrad especially as it is situated in the business district. We found it incredibly hard to be understood by the concierge ( I do have an English northern accent but it isn't that bad...honest!) Also directions they gave us to restaurants did not work out and me being lost in the middle of Tokyo, hungry is not an ideal situation (just ask my husband). However we could walk lots of places and we worked a lot of things out ourselves. We used a JR pass during our time in Japan and I did ask at the hotel if we could use it for the Narita express which they said we could but they never advised us that you had to make reservations which did make things slightly stressful at the train station. I can't understand why they would not know that and pass the information on! Moving on to the good stuff! We told them at check in that it was our honey moon and as we were let into our room, cake arrived as a congratulations (nice touch and very prompt). The room was large, bathroom as big as most of the rooms we had stayed in other parts of japan and felt very luxurious. It was uber comfortable and we got a great nights sleep. The cleaners were excellent, toiletries were refreshed promptly and the turn down service was good too. Breakfast was a mixture of east & west as expected and again was as you would expect of a 5*. The bar is amazing with views of the harbour - very expensive but worth it even if you are not on an expense account:). Overall a great hotel, expensive but sometimes you need a little splurge:)
"Wonderful service and great rooms"
We(family of 3) stayed 4 nights at Conrad past week. Excellent service since we get off taxi. The bags were taking at once, and a very nice stuff took us to escalator to 28th floor to check in. Check in was smooth, and we has a room we booked on 34th floor promptly. The service women then take our bags up to the room with us together. She was super kind and helpful. I was a bit shocked that wasn't a guy doing this bag delivering job. The room is big, modern, and really loved the long sofa along the window, you can enjoy a city view nicely at nights. Bath room is spacious and nice. People and service are super nice here! Loved it. We had earthquake on the second night of staying, on 34th floor, we felt like a train was passing by the window, the room was shaking, all window blinds and curtains were making noises, and room shipped a little. When we realized that could be an earthquake, things are all quiet and nice again. Tokyo people must be used to earthquake, since nobody at the hotel even mentioned it afterwards. The bar is wonderful, and has a superb view of the bay area. We also had tons of fun at the swimming pool which was really nicely heated up. All stay was wonderful, feeling being taken care of all the time! Comparing with other places we stayed this time, Conrad provides the best service! We will never get use to people bowing to us, but it is their tradition, so we respect that! Definitely recommend this hotel to anyone staying at Tokyo. The great location and train/subway system downstairs in the basement is really convenient for roaming around the city. We took Cab as well since someplace are super close by. Ginza and fish market is within walking distance, so we made full advantage of the walking around. Will stay here again! Thank you for the great service!
"Amazing stays over and over again. The Concierge deserves an award."
I've stayed at this hotel 4 times already since 2008 and each time they do not disappoint. Kudos to the people at the desk, at the lounge and last but the most helpful, their concierge. They are the most organized and efficient concierge for me. Before our stay, they always take care of our tickets and reservations. When we arrive, they present them all to us with corresponding maps on how to get there. They never stop helping even when we have checked out already. Extra compliments to Koji, Mieko, Rise, Tomoko and Fukiko. We are going back in December and they are again helping us beyond our expectations. Thank you everyone. The rooms especially the suites are amazing even after all these years. The only thing they need to fix is the ventilation in the lobby. The smoke from the lounge can get out of hand. Should be a non-smoking lobby, in my opinion. Breakfast is quite nice too.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM