of TripAdvisor Travelers recommend this hotel
"Nice hotel, poor customer orientation"
Definitely a wonderful hotel. For sure the nicest in Copacabana. Outstanding pool area, classy interior design. But: - First time ever in-room coffee at a charge (9 Real +Tax). No complimentary water on arrival. - Horrible noise at the pool the whole day. Construction works. Complaining didn't help. No solution provided. Nothing done to smooth our anger. I would have expected more from a 5-star hotel.
"Grand Old Dame, so relaxing"
Stayed in many hotels in Rio before, this time lucky I could afford The Palace and stay in old building. Everything smooth. Great breakfast buffet. On Sunday Brunch : stay away from blue meringues ( your teeth will stay blue for days !) Nice pool, cool lobby. Momo ice/coffee place in front of hotel : awesome, beautiful, great ice. PS Palace has amazing good wifi everywhere !!! I stay in Hiltons, Westins etc usually, surly lousy internet , here : GREAT !
"Beautiful Hotel - Mixed Service"
My wife and I stayed in this beautiful hotel for 3 nights at the end of a month’s tour of South America. We had a Deluxe Ocean Front Room (room 402) with views across Copacabana Beach. It was a large and spacious room, with large bathroom, twin sinks, separate bath and shower and separate toilet. All of the staff were pleasant and helpful and many address you by name. The Guest Relations Manager was on hand each morning at breakfast to seek feedback from guests on their stay. While we told her we were enjoying our stay, we mentioned that we thought the service at breakfast was poor, with plates not being cleared quickly, staff not forthcoming to offer tea, coffee or hot menu options and indeed serving us cold tea on one occasion. This was duly taken on board and at lunch later that day, we enjoyed excellent service from the entire team. The Restaurant Manager, Andrew, was charming and is working hard to improve training and reduce staff turnover rates. But sadly, we experienced inconsistent service later in our stay and, have to say that overall it falls short of the standards expected of a 5 star hotel. Given that this hotel is not cheap, the jury is out as to whether we would return if back in Rio de Janeiro.
"So looking forward to it....."
We were so excited to be staying at the iconic Copacabana Palace and at first it seemed as if it was all we hoped it would be given a very smooth check in from the receptionist, Bruno, and the delightful view of the beach and pool from our window. It does have a rather pretentious air however and doesn't ways live up to it. Charging 9 Reals in the room for a coffee pod with no milk irritated me, as did the difficulty in balancing the water in the shower. You were either cold or scalded! The breakfast was probably the poorest of the four hotels we stayed in during our tour though the staff were very helpful. The biggest disappointment is probably not the fault of the hotel but it adds to your general feeling of it. The surrounding area is becoming run down with many homeless people lying about under the trees, some of whom are well spaced out. As a result, you don't feel particularly safe walking around even in daylight and the lack of police doesn't help. Other guests mentioned scams which had been perpetrated against them and a shoe shine man attempted a particularly disgusting and intimidating scam on me. Behing a relatively unsophisticated person, the hotel menus didnt appeal to me so we had to go out and the local restaurants were quite good but sadly, Copacabana was not the dream I hoped it would be.
"Total class "
From the moment we arrived at this iconic hotel to the paying of the bill on departure could not fault this hotel at all ! Private beach to fine dining or just a light snacks just perfect WILL be back
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM