The Copthorne Hotel Cardiff Caerdydd is located in Cardiff, adjacent to a retail park, 5 minutes away from Jct 33 of the M4, 6km from the city centre and 20 minutes from Cardiff International Airport. Nearby are the Millennium Stadium, Cardiff Bay and Cardiff International Arena.
of TripAdvisor Travelers recommend this hotel
"Food, beverage and events assistant"
I would like say thank you to your staff member David who is the food, beverage and events assistant. David is so hard working, very friendly and always has a smile on his face.. we have spent over a week here and every day he cannot do enough for all of us. A very approachable gentleman who is an asset to your team.
This is a comfortable hotel conveniently situated for the motorway and not too far from the city centre either. The room was a good size and the bed was SO COMFORTABLE! Top mattress and two types of pillow meant a great night's sleep. I had been looking forward to using the pool - I often stay in a B&B but paid a little more for my room this time as I fancied a swim. However the pool and fitness suite is obviously available to non-residents as a health club and the pool was not the relaxing experience I anticipated due to the plethora of children having swimming lessons - albeit in a roped off lane. They had also commandeered most of the changing room and left possessions lying all over the place, giving it the impression of a rather messy public baths. There was a huge steam room and sauna, both of which were brilliant, so I took refuge in there. Apart from the disappointment of the pool, the rest of the experience was good and particularly the service from reception staff was excellent, very efficient and friendly.
"Perfect for over night"
Nice hotel at good rates for an over night or place to stay whilst on a golf trip as I was. Very helpful and friendly staff, clean bedroom with a comfy bed, a good bar with various beers and lagers good car parking and very easy back to the M4. Breakfast was excellent in a self service situ with a choice of the full monty or light fruits and continental meats etc. I found the service excellent the staff were chatty helpful and very polite. Yes a top effort.
"Nice Hotel, a little out the way"
I spent a night here this weekend. The hotel is 4 miles from the city centre so not ideal for visiting Cardiff- although there is a bus service from just over the road- but there is a Tesco and retail park right next door. There's a large car park (free) and the location is handy for the A48. The building itself is well kept, with a pretty lake at the rear. Reception and the bar are modern and tidy. My ground floor room was spotless and large with an excellent en suite,plenty of toiletries and tea\coffee and a very comfortable bed. The food in the restaurant was good, and breakfast particularly nice. Service from all the staff was second to none. I'd happily return and recommend the Copthorne if you need somewhere to stay whilst passing, or don't mind having a little drive into the city.
"great food, poor service"
The Copthorne`s afternoon teas are something they should be proud of, the best bara brith I`ve ever had, the welshcakes even better that mine(bit annoying to admit!) profiterole, scone etc. superb. The setting is tranquil, looking out over the lake and a very pleasant time was had in celebration of my daughters birthday. However, the staff do not work in unison with one another, i had to ask for tea plates and napkins, I ordered spritzers which never arrived so I went back to the bar to get them, there was no one there, they did arrive eventually, meanwhile my tea was getting cold. I genuinely think its a simple case of staff training, and my blame would be on management, how can you serve up afternoon tea for three and not bring tea plates' When i asked for them the waiter looked a bit bemused as if he did`nt know what i was talking about. I must say the lunches that were being served, especially the fish and chips, looked and smelled scrumptious.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM