Located on the prestigious Salford Quays, near several transport options, the Copthorne Hotel Manchester is just opposite to the Metrolink tram stop, 2 minutes from the M602, 15 minutes from the city centre and the Piccadilly mainline railway station and 20 minutes from Manchester International Airport.
"An average hotel that has the potential to be better"
I stayed in this hotel with my wife as part of a gathering of a few old friends from various walks of life. In terms of location, it really is very handy for everything in the Salford quays area with access to the Old Trafford, the Quays themselves, Lowry Centre, Imperial War Museum North etc are all within a fifteen minute walk along the quays. There are nearby pubs and plenty of restaurants within the same sort of walking distance too. If you are one side of the hotel you can get a particularly picturesque view across the quays themselves. Getting to the hotel couldn't be easier either with a nearby train station, tram stop and access off the main motorways is well sign posted and easy to get to get to. There is plenty of free secure parking within the grounds of the hotel also. Check in was easy as there was 2-3 people on the front desk. Up to our room that was clean and had everything really you require for a room. However, the room gives you a very tired look and I am not saying non-maintenanced but the overall décor has a yester year look to it and an up to date make over would improve this considerably. A key example of this, is that it has one of those tube on the wall hairdryers still that I have not seen in a hotel for quite a while (though it did work). There are also very few power points in the room and for someone using this hotel for a longer stay or with more power demanding needs this could cause a problem. We went bed and breakfast and on the first day breakfast was poor. We went in around 0830 (breakfast was 0730 to 1000 if I remember correctly) and the food had clearly been on the hot plates a while. Also, while the heat lamps above were on no one had put the underneath hot plate (this was information gathered from the staff on so the problem was raised at the time). The food was therefore dried out. Very disappointing. Nothing was really done about it while we were there. There was no sign of a chef. Then in the afternoon after the group of us had a 'few' drinks in the bar it was clear they did not have trained staff on and struggled to keep up with long waits at the bar and this carried on into the evening and night. At one point they even ran out of three types of beer for a while at least. As a group we were using the hotel as a base but there was also a wedding in. All things that should be planned for. We did have a pre-booked afternoon lunch hot buffet as a group also. The standard of this food was far better and to the standard expected and all those attending went away very happy. In the morning we had breakfast again, around 0900, but this was a totally different affair with a Chef visible, food was fresher and not just left to dry out. A far more pleasant experience and at the standard expected. A very good breakfast. Check out was not a pleasant experience. I wanted a receipt, and there was no sign to say you could just drop your key anyway, meaning I had to wait. Unfortunately there was only one member of staff on. When a couple had a problem with their bill this caused long delays (15 minutes in the end) with no other staff in the hotel able to assist (it was asked for ). A queue of around 10 people at one time but when some asked if they could just leave their keys and go this was able to be done. So overall our stay was definitely average. The hotel claims to be four star but I would disagree. It definitely has the potential but as can be seen from my review consistent output is not being achieved and level of staff training and levels needs to improve to allow the majority of these points to be rectified and some money spent to make some money. There a number of other hotels in the close vicinity of a cheaper/chain nature and I would hope that this hotel with this sort of pressure would increase it 's game. It has the potential to be a very good hotel but is currently missing the mark.
"Salford Quay view hotel"
I booked from Booking.com as always. Our room had a beautiful view through the Salford quay area. The bedroom was clean and comfortable. I didn't like the tape on the lavatory it is difficult to wash and mix at the same time the both hot and cold water, I don't even know how to explain it. The lavatory should have a mix tape, that's it. I am disappointed on this. Everything else was fine.
"Nail clippings all over carpet "
Stayed for one night and were shocked to see nail clippings all over the carpet so obviously the room had not been cleaned before our arrival. We informed reception but all we got was an apology. We would not expect this from a four star hotel.
"Always good time "
I have been visiting this hotel on every 13th of December since 2012. I have been with a social group (Manchester IVc) on at least once a year for Christmas meal in a deal of very good price. The service, food and the atmosphere inside this hotel always looks nice and appreciable.
Pro The breakfast selection was comprehensive. Good location in Salford Quays. Free parking. Con Booked a double room but ended up with a twin. The bar had run out of cider and types of lager due to a function.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM