"Comfortable stay, exellent service"
We absolutely enjoyed staying at Cosmo hotel.The room war very comfortable, clean and relaxing.The housekeeping service is excellent. We especially appreciate their understanding of some of our individual preferences. The breakfast is also very good, just the restaurant is not very cozy, in my opinion it is too dark.But the service was excellent as always. Generally we are more than satisfied and absolutely recommend Cosmo hotel as a place to stay in Hong Kong. We also would like to thank all the stuff members and especially to Mr. Lonis Law and his colleague (really sorry for not knowing his name) who were very helpful upon the check out.
"The staff were very helpful & courteous but the hotel is very basic."
We arrived at the hotel and were greeted by very friendly and helpful staff but entering our room was a little difficult as it was small, no room for two cases so one was on the stand and the other on the floor. No bedside tables as there wasn't enough room and there wasn't a view because the windows had frosted glass. The bar was not open during our two day stay except for breakfast which on inspection, didn't look very appetising - our booking didn't include breakfast so we didn't sample the food. The dining room/bar area is very dreary, smells musty, no carpet on the floor and on visiting the bathroom there we spotted tables, boxes and various items behind an open curtain . One very nice touch/bonus was the use of the mobile phone that is free to use to call or use the internet and has 'Handy' which appears to be a site that offers information on what to do in Hong Kong which offers some discounts - this saved us approx $250 dollars on our Hop on Hop off bus tour. To recap, there were important good points to this hotel, the extremely helpful and courteous staff and the cleanliness of the room and the shuttle bus service from their sister hotel the Dorset a few hundred yards away.
"Convenient location, reasonably sized and priced."
My experience at the hotel was really good. I had no problems checking in. From other reviews on the site I knew that standard rooms had fogged windows with no view because of the cemetery up and behind the hotel. I opted to upgrade my room and got a slight discount after expressing my dis-concern with the other rooms and no view. This was nice but when upgrading at the hotel directly you expect a discount if the rooms are available. Breakfast was ok. Fairly good variety but not the best. The cooked foods looked like they had been out since the beginning of the morning. Lots of juice and coffee. Could have used some more fresh fruit. There is lots of food within a 10 min walk and opted to eat out (dim sum)most mornings. The hotel cleaners I ran into did not speak English but were very friendly and did a great job. A+ for overall cleanliness and service from them; I always had water and clean towels in my room. I thought I would use the Handy phone they provided, but bought a sim card for 80hkd=15 Cdn for the 6 days I was there. LTE. This was easier than carrying around their phone, but it did work and was a great option to have. I have upgraded wifi in my upgraded room that worked great, no problems.
"Needs Renovation... especially the interior"
It is not a budget hotel but the vibe is like a budget hotel. The space for hallways between room were too narrow. the walls weren't that sound proof enough coz i have heard guests voices while talking and even in the hallway when one guest is snoring. The interior should have at least updated and modern design. All the hotel room amenities were available but the budget hotel vibe was so strong. Location wise, not far from Time Square and modern shopping area...very popular and crowded shopping area and restaurants were just walking distance It's worth a try but I will not book the hotel again.
"Ideal hotel. "
We have just returned from a very busy 5 days in Hong Kong. The stay at the Cosmo was great. We got a transfer from the airport. We arrived late so they were ready and waiting to receive us when we arrived. Check in was simple and straight forward. We found staff to be friendly and very helpful if prompted. The room was small- we were on the 8th floor. We were offered an upgrade to a bigger room when we arrived, but we thought it would be better to spend that money sight seeing. The room was clean and towels were changed everyday. Bedlinen was changed upon request. Iron was available from housekeeping. Just call 37 from the room phone and it arrived within 5 mins. There was a tv and it showed BBC world news. Didn't catch another English speaking channel, but I want there for the TV. The room also has a complimentary mobile phone you could take around with you. You could make calls back home for free and get around using data- google maps was very handy! Means you don't have to spend a mint on using your data if your UK network doesn't provide free data abroad. You also had free wifi in your room. My only complaint about the hotel is that our windows were painted shut. They were also clouded so we couldn't look outside. It meant no fresh air at all. The room did have air conditioning but I would have preferred an open window. It would have felt a little less claustrophobic. Apparently the reason for this is that the hotel backs onto a graveyard. It wouldn't have bothered me- but perhaps it would some people. Getting around is simple. We used the bus to get to the MTR and the Star Ferry bus 6 or 6X) the Bus stop is right outside the hotel entrance. There is also a free shuttle that runs from the sister hotel, The Dorset a few doors down. This gets you to the nearest MTR and will also pick you up and bring you home. We went to Lantau Island to see the Big Buddha via Tube. Get the 109 at the bus stop just outside the St Joseph's School (same side as the hotel) and that takes you straight to the ferry port to go to Macau. Good food and lively shopping just near the hotel. Either take a left outside of the hotel, cross at the lights and walk down the steps. Follow the noise to the main road. Or turn right go under the subway and walk round. Lots of restaurants, a small market and lots and lots of people. We were also 5 mins away from the racecourse. Wednesdays are very busy. A good night out. All in all I would highly recommend this hotel if you are going to be out and about. Hong Kong is a beautiful city. Thanks for a great time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM