of TripAdvisor Travelers recommend this hotel
"Good room, bad room service"
Room is clean and OK. Staff was very friendly, nothing to complain about it. However room service is terrible. Or better yet, there isn´t. I ask for dinner and receive my meal cold, in a brown bag with plastic dish and services. Call McDonalds, much better.
"Best beds in town,"
Best beds in town. Small but clean, modern room, Powerfull shower; good silent ac. Extremely helpful and english speaking staff; the quality is great and they could arrange best help in case of disease or other problems without hesitation and extrapay. Pool with regularily controlled quality of water. Great "nordestino" breakfast. Quick wifi. Beach nearby. Good parking.
"Deteriorated Hotel "
I am in room 814 and sadly will be here untill next week. This is not the hotel listed in the pictures from Trip Advisor. If it was, not anymore. It is dirty, poorly maintained and it lacks from maintenance utill this day. Yesterday housekeeping forgot to clean my room and arrange the beds. Also I was left without shampoo, not to mention that the box had the soap and shampoo holder broken. How can a couple reside in a room for 3 days with just one shampoo' One of the elevators had the floor number broken... both of them had the numbers almost loose, all of them (worse on the parking lot) a super dirty, with hand marks all over them and the marble does not seemed to be clean in a long while. The 8th floor is a catastrophy, you look up to the ceiling and will see signs of infiltration everywhere in the hall and its wallpaper is due/damadged. Our room had damaged furniture and a paint job tha is questionable since it has a grosse finish and lacks the refinement you would expect from a marriot hotel and the floor you can see the picture for yourself. It seem it was make to just cover it up much of the defects you see around the hotel. Breakfast was not pleasant. Orange juice was bitter, the other juice had just too much watter, it seemed as it was a refreshment. Cold milk was missing and interestingly enough there is no "bolo de rolo" wich is a traditional cake from recife. Eventualy asked for it and heard that it was not available but since it was asked the you see what could be done. Chocolate cake is ordinary and crumsy dry cake that resembles chocolate in that last bite... cinamon is much better. The tapioca is really nice but you cannot get by eating tapioca all morning. Also the fruit is nice and seems fresh everyday. Staff at the reception are nice, polite and employ effort on helping and keeping its staff working, always to few, 1 or 2, but kind. Parking lot is a joke, but the hotel said it is explored and belongs to a third party person, so I will not make any notes here. So keep in mind that this exausted hotel works, despite all these flaws that makes it an ordinary Brazilian hotel. And this is just what I was not looking for, on celebrating my 41st birthday. But its ok, mostly the guides handed to you on the check in are a wonder and a rented car + gps will do the rest. Cheers!
"Not what I expected "
Such a good looking hotel, bearing the Marriott brand... then suddenly you're dealing with rude attendants during checkin, telling you it's impossible to change the pre-selected room (first floor, facing the street, with noisy neighbors) because of "the way we do things here". Ok, we exchange rooms within our group and when I finally get to my room, the bathroom has a lot of hair near the toilet and ants in the sink. I've asked for housekeeping but no one has come so far...
Despite is a marriott it is a bad copy of an hotel. We arrive at midday and we got a room dirty and full of ants. We ask to change the room and...same story! So, We decide to have a city tour waiting a proper room. We back at 6pm and....surprise: nothing happened! We change other two rooms(in totale we saw 4 rooms) but everything was dirty (sheet, pillows, floor). Three hotel employees around us during the "inspection" were attonished about the situation. At the end around 8 Pm we decised to leave the hotel. Nobody seemed to regret for this and we took the hotel trolley by ourselves to run away from this terrible situation.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM