of TripAdvisor Travelers recommend this hotel
I booked this hotel at the last minute. And did not realize that in order to stay here you have to pay $39.00 dollars to park your car. Seriously that is a little much. So please check that. When I checked in the front desk staff was pleasant. The rooms are very very small compared to other courtyards I have stayed. If you are a tall or chubby person you might have trouble in the shower. It was pretty small and shower head low. Even though the room was small. It was very clean and neat. It had a microwave oven and and mini frig. Overall not a bad stay. Would I stay here again'' Probably not because of the over excessive price for parking. If this review helped you please let me know. Thanks
My family really injoyed this hotel. Very clean and neat. And the coffee shop is AMAZING! Right in the center of everything. Can't wait to vacation here again. Comfortable beds, rooms are alittle tight, little closet space but it was manageable for a family of 3.
"Great front desk team - efficient & effective"
I went to the Marriott app and was able to get a great rate on short notice which included a discount for reward members. Although I was unable to check in on the app (probably due to late booking status), I was greeted warmly, and checked in efficiently by the front desk staff. The next day, our keys would not work, and we thought it was due to checking out status for that day, but the front desk made new keys, and sent a technician to meet us at the room, as she indicated the keys still showed as valid. The technician arrived on the floor at the same time we did and he let us in the room and indicated he would have to get some tool to fix the lock because the new keys also did not work. We were checked out efficiently and the room was nice as it has recently been remodeled. Although the shower was small and the shower head was low, this is not unusual for Waikiki.
"Close to Waikiki "
If you're looking for a nice clean hotel and don't mind not having a resort atmosphere then this hotel is for you. My only druthers is that Ibooked a corner 1 bedroom suite based upon the pictures I saw on the website & what I got was a long narrow suite (room 758) which looked across directly into another apartment complex window. On the website I also had a confirmed complimentary continental breakfast for 2 & I asked about it when I checked in & the desk clerk said their computer didn't show it. Granted it was busy when I checked in so I didn't push it but afterwards I checked my email & showed it to the front desk. After that they gave me the vouchers.
"Not Worth the Stay"
I am surprised I haven’t received a survey request from Marriott from my last stay. I’ve been waiting for an after stay survey to express my dissatisfaction with my family stay in Courtyard Waikiki Beach. We stayed in this hotel from 27 July to 2 August. My satisfaction level for the hotel was nothing to write home about. The hotel site said there was a kitchenette on in the rooms, there was none. I can list a whole page of things that was wrong with the hotel but will only stay with the following: - The bed cover on our bed was ripped due to wear and tear - Visible rust on room ac - Dirt under the bed - No ice maker or microwave on our 8th floor, there’s only one icemaker and microwave on the first floor servicing the whole hotel. We have to go to the lobby every time we need ice or need to use the microwave - Banging noise from next door neighbor; I called the manager on them only to find out a teenage accidentally locked in the restroom and couldn’t get out. It so happened that my call was what saved the teenager, I never got a call from management to thank me for the call or apologize for all the noise that woke my family up from our afternoon siesta - Unknown people banging on our room doors and running away. We think this were teenagers staying on our floor whom we told to keep the noise down earlier in the day - No acknowledgement of elite members etc. Due to the poor services experienced at this property I will definitely not go back there for a stay nor recommend this property to fellow travelers.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM