This is the first time i used this website. I am very pleased, everything was as we expected. Hotel. Room reservation and service was perfect.Comment of P. Patricia , United States the 2016-03-22
"A Quiet and Friendly Respite"
We were glad we chose this hotel for our couples getaway Jan. 15-19. Friendly and helpful staff, easy check-in. Our King suite was very nice, although we were surprised it did not have an in-room safe. Enjoyed the two tv's, the well-designed furnishings, and especially, the quiet. I don't like rain shower heads, but this one actually had some water pressure. The bathroom was nice but the counter was high for me - I am 5 foot 3 inches - it was difficult to wash my face in the sink. You have to take 2 elevators to get to your floor, which it a little confusing at first but we quickly learned the ropes. Accessing the adjacent Ritz Carlton is another maze of elevators. The cafe in the lobby is cleverly designed with lots of seating options and very friendly staff. The coffee was very weak, however, but it was convenient. We availed ourselves frequently of the nice complimentary citrus infused ice water and USA Today papers. We also appreciated the free computer and printer for printing airline boarding passes. I would definitely consider staying here in the future.
"Great Staff and Excellent Locationq"
In the French Quarter and within walking distance to all FQ attractions. Great friendly staff who never fail to say hello or ask if they can assist. Great mini-suite rooms (sitting area with TV), nice comfortable bedroom (also with a tv). Would definitely stay here again.
"No maid service"
We stayed at this very nice hotel for 3 nights , 5-8 Jan. 2017, before a cruise. We had a nice King Suite and the hotel is in a good location for walking to the French Quarter. We did NOT receive maid service the entire time we were there. We contacted the front desk the first day, but since it was 3pm, we told them "clean towels, and in-room coffee refills would be fine" (we assumed the room would be cleaned the following day! We got the towels only, and had to ask a 2nd time for coffee & it was delivered promptly. The following day, our room wasn't cleaned again and we notified the front desk. At this point we were afraid to have them come into the room unless we were there after two complaints, but the room was never cleaned. I also send a note to the corp. hqs and received this reply: "Hello Larry, Thank you for your information. I've located your confirmation # xxxxxxx under Bridgett's name. I will share your comments with the Management Team at this property asking them to reach out to you regarding your concerns. Regards, Janice" Kinda sad service especially as this was my wife's first visit to New Orleans; she is a Travel Agent and books client's sailing out of New Orleans; and it was the beginning of our anniversary trip. I'd stay elsewhere unless you don't mind your room being cleaned. There is no free shuttle service to/from the airport and I think parking was $36/day. P.S The TV service was also off-line during the NFL playoffs.
"Great Stay foThe location in near the Saenger Theater and the French Quarter. The staff r a night of dinner and theater"
Great location, close to Saenger Theater and French Quarter. The staff were excellent, from parking to front desk personnel. They were very friendly and helpful. The front desk personnel made dinner reservations for us. The dinner was excellent. The room was modern and very comfortable and clean. The only draw back, if you can call it that, is that the bathroom door was a sliding door that did not lock (it was not meant to lock). I did think that the parking was a little high for the area.
"Comfortable, Clean, and Great Location!"
Stayed here with a few friends to celebrate a birthday. I was sharing a room with another single girl. We got the double king suite, which was great. Essentially both had a king bed that were in separate bedrooms. I was in the back so could close my door and have more privacy. Bed is incredibly comfortable! Bathroom is spacious and nice. Nice, large walk-in shower. Large lobby that smells great (must be pumped in). Friendly staff that greeted me every time I walked by unless they were busy. Lobby has lots of space to sit and relax. We were able to sit as a large group in a back corner and watch football games on 2 afternoons. We brought our own alcohol and they let us use glasses and brought blankets as it was chilly in the lobby. We made sure to tip the bar for letting us use glasses and getting ice. Always felt safe when returning at night. Had a 3:45 am pick-up outside and felt safe, valet staff there and outside well lit. Location close to some great French Quarter restaurants and Bourbon Street. Easy to get to but is on one end of the quarter. We did lots of walking but was no problem. Would return here and recommend to others.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM