It was very easy to book the room and was almost $30.00 cheaper than what both Crown and other hotel booking websites were offering me. The description of the room was a little unclear however and I needed to call the hotel to make sure the room I was looking at was the correct one. Payment was prompt and no extra costs were required.Comment of K. Kathryn , Australia the 2016-01-29
Fantastic!Comment of S. Paula , Australia the 2014-05-08
"Great location in Melbourne"
I was spending a couple of days on a business trip to Melbourne and decided to stay here after spending the previous night at the Crown Metropol in Perth. The facilities were similar but the setting was better in Perth, perhaps due to the space. Nonetheless, the accommodations and the service were good, as was breakfast. The best feature of this hotel is its location, withing walking distance of multiple attractions including the water, multiple restaurants, shops and places to see, including a great view of the city from the higher floors. Like the one in Perth, there is a casino and several restaurants on the premises. A good choice when visiting Melbourne on business.
"Where I Stay in Melbourne"
As I travel to Melbourne almost every week I have stayed at most hotels in town and the Crown Metropole is my pick. Now I am not interested in going to the casino but the hotel is conveniently located to Southbank and the CBD and if you want a more local experience a short walk to South Melbourne. Service levels are good and they manage taxi pick up really efficiently in what can be a busy hotel. Recommended.
"Awkward and disappointing! "
I decided to take my sister for the night for her birthday and I had booked the hotel at a special rate. Had confirmation email with me but the girl at reception made me feel really uncomfortable because she wanted to see my membership number to honour the special rate. I thought I was a member with crown because it was not the first time I was staying there and kept looking for a membership number and showed her what I had online but she was not satisfied. She spent a few minutes waiting on the phone to get my membership number and because it was taking too long at one point she told me to go to rewards and check it myself and if I wasn't a member I would not get the special rate and would have to pay the rate for the night which was $298. At that point I was feeling really uncomfortable and annoyed but I'm not one to cause a scene so I went outside to call my mother in law, who always stays there. She reminded me that she had booked it for me but didn't know there was gonna be such a fuss. So went back in to tell reception and she told me she could not honour the special price and that I would have to pay full price for the day. I showed her the 15% off on some online offers I had received and then told me it would be $286 with 15% off. So the rate went from$298 for the day to $330. When I told her about the earlier price she told me she said she'd honour it. I could not believe that she had bumped the price up again, but again I kept my calm. Booked the room anyway because I did not want to disappoint my sister but it was a very uncomfortable situation to be in. I never got told what time check out was, or if the hotel would provide breakfast. I stay in quite a few hotels and I've even stayed in crown Metropol a few times and that was by far the worst and most awkward and uncomfortable experience I've had. So from what was meant to be a great night, turned into a bit of a deflated one. Doubt I'll come back.
Staff were amazing, friendly and attentive with large rooms and comfy beds. Concierge team were very engaging and helpful on arrival and departure. Breakfast on level 28 had amazing views, beautiful food and good coffee!
Couldn't ask for better service, great location for this end if town which suited us as we were visiting Crown Casino...highly recommended. Get the bonus 28club for great views from the top floor, with buffet breakfast served there in the morning
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM