It was very easy to book the room and was almost $30.00 cheaper than what both Crown and other hotel booking websites were offering me. The description of the room was a little unclear however and I needed to call the hotel to make sure the room I was looking at was the correct one. Payment was prompt and no extra costs were required.Comment of K. Kathryn , Australia the 2016-01-29
Fantastic!Comment of S. Paula , Australia the 2014-05-08
We recently stayed here for my partners 30th birthday. We had a great time. The reception staff were brilliant. Arranged a bottle of Sparkling for my partners birthday. Gave us plenty of information about the facilities. The room was large, clean & glamorous. It would be good if parking was included in the cost. But we took advantage of our Signature Club card & received free 24hr parking I highly recommend for a weekend away or a special occasion
Nice and convenient to the casino and all the shops/restaurants accessible through a mall. Views are very poor on south with view of the car parks. Rooms very spacious and quiet. The bathroom opens up to the bedroom which gives it a more open feeling.
Excellent getaway for couples or family!! Accomodation beautiful, new and modern. Pool and dining was amazing and price and deal we got was worth the money. Highly recommend. They have great family deals during school holidays and kids would love the experience of swimming looking over the city.
"Continued High Standards, but unlikely to stay again."
We have stayed and reviewed Crown Metropol previously, this review provides an update if you are considering staying here. This trip was for a business conference and we booked 2 rooms, one for my wife & I plus another room for 2 of our employees. All 4 of us are smokers, and we confirmed with the Hotel prior that it was still a smoking hotel and requested smoking rooms. On Check-in we were informed that they had a total of 3 smoking rooms and they were occupied ... "sorry". I dont know how many rooms the hotel has in total but effectively this is now a Non-Smoking hotel. While this is not the end of the world, we specifically only book in smoking hotels so as not to offend non-smokers and to ensure we may enjoy our stay. A more serious incident occurred when they lost one of our employees bags, this bag contained her dress for the evening Gala Event starting in a few hours. After repeated requests and several hours not a lot was done to find the bag until my employee broke down into tears and caused a scene. While this was immature and a little embarrassing, the Gala Event was a very big deal for the young girl in question. Tensions escalated when she was accused of not leaving the bag at all. Only then did they review the security vision, although we had suggested this several hours earlier. The bag was finally found and the GM provided an apology plus a car and bottle of Champagne to take us to the evening's venue. I cant help but think this could all of been avoided had the hotel staff acted sooner. All things considered I'll have no hesitation staying here again when/if I give up smoking. The incident with the bag I doubt would be a common issue given the otherwise high standard of the staff at the hotel. Rooms & breakfast are of a high standard, pricing is in line with the quality of the hotel.
"I felt like a Queen with her Princess"
Upon arrival we were greeted with friendly service which then extended to being spoilt with a bottle of champagne to celebrate my daughter's 21st. Our room was amazing, especially the bath tube. I was lucky enough to get a package which enable me to spoil my daughter even more at Isika Spa. The staff there were just wonderful. The gym was big enough and so was the pool. Enjoyed having breakfast at Mr Hive. We wished we could have stayed longer.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM