It was very easy to book the room and was almost $30.00 cheaper than what both Crown and other hotel booking websites were offering me. The description of the room was a little unclear however and I needed to call the hotel to make sure the room I was looking at was the correct one. Payment was prompt and no extra costs were required.Comment of K. Kathryn , Australia the 2016-01-29
Fantastic!Comment of S. Paula , Australia the 2014-05-08
"Loved the stay"
The stay was exactly what I expected and more. The Bed was the best I've ever slept in. The bathroom was awesome with great hot water and great pressure. The decor was modern and the view was great. I will be bringing the wife next time for a good weekend.
"A Touch Of Class"
An inviting environment excellently appointed. An overnight city stay for our first wedding anniversary was underpinned by a touch of class staying in the lovely hotel. Despite some hiccups with the reservation and room allocation, the staff were highly professional and ensured all matters were resolved as promptly as possible. Hotel facilities are excellent and well maintained. Our stay was coupled with an anniversary dinner on the Tramcar restaurant - for which the pick up point is only a matter of meters walk from the hotel entrance.
"Excellent breakfast and great location "
I attended a conference in the Melbourne Conference Centre and the Crown Metropol Hotel was superbly placed - very central. I also particularly enjoyed the buffet breakfast with amazing variety and first class coffee. I did not give it full marks because reception was a bit inflexible as to a room high up rather than the one assigned.
"Awful Check in"
I stayed on the labour day long weekend. The check in took 1 hour and 15 minutes . the queue is awful. It is from the reception up to the wall at the back. There are not enough chairs to sit for the family while the other person is queuing as such people were sitting on the floor or stairs. The table in lobby are dirty with coffee cups, rubbish that has been sitting there for sometimes and no one came to clean it. When I finally reached the reception asked the lady about the long queue, she brushed me off saying 'This never happen since I worked for yeas, I never see like this before I think it ONLY happen on public holiday'. Oh Well, It obviously not the 1st public holiday since Crown Metropol opened the door right. I normally do not write or state in my review 'I've been to hundreds hotel and lots of 5 stars hotels'. But this is really like the worst 5 star hotel. My husband just looked at me and said never again.
"Room ready early"
We checked in early which was fabulous after a long drive. Hotel has a perfect position. Room service was delicious. Rooms are nicely designed and open. City view we paid extra for was not worth it. Just a carpark. Would definitely stay again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM