of TripAdvisor Travelers recommend this hotel
"Poor customer service "
I used to stay in this hotel whenever I was in Shanghai. In my last stay, I was asked the currency I'd like to charge my credit card in, and I have selected the local currency (i.e. RMB). When I received my credit card bill a week later, I found out that I was charged in my home currency! Charging in home currency tends to be more expensive than charging in local currency due to exorbitant exchange rate applied at the point of sale system of the hotel, which is higher than the exchange rate applied by the credit card issuer. Hotels generally prefer guests to charge in home currency because they get a commission out of it. I called the hotel up in the evening and was asked to call back in the morning as the supervisor wasn't in. When I called the next morning, I was told that the supervisor would only come in after lunch and was asked to leave a message for the supervisor to call me back when he came in. The call didn't come, and I called the day after, spoke with the supervisor, who didn't receive the message I left the day before, but assured me that the charges will be reversed and my card will be charged in local currency within 1 week. I waited and it never happened. So I have never stayed in this hotel ever since.
Second time putting up in this hotel. Though not being upgraded to club house (other colleagues got upgraded), but I got a corner room :)) simply love it. Hmmm except for the shower head which is spoilt and nobody noticed it. This hotel is conveniently located near the Science centre (15min walk) and a mall whereby Carrefour, Uniqlo, and various restaurants are. The stay had being pleasant, surrounded by friendly and helpful staffs. Specially wanted to take this opportunity to thank Jerry Zhou from Concierge.., thanks for the help rendered during my stay.
"Ideal Business Hotel"
I stayed here for for a few nights for the Shanghai Mobiel World Congress and the hotel lived up to its expectations. The staff is courteous and helpful and quite decent in English. The pool area is quite nice located on the 6th floor along with the gym. The breakfast spread is also excellent. All in all a great experience.
"Best hotel in Shanghai"
Absoultely excellent stay at this hotel in pudong. Very friendly staff always ready to help a confused englishman. Clean room with great facitlties made up every day. Eating there each night the food cannot be faulted and the groud floor restaurant staff made me feel very at home, One in particular took time to talk to me each day. If your in shanghai, this definitely the place to stay
"Good place to stay"
I was in Shanghai for a business trip and was put up in this hotel. The hotel has big spacious rooms with all amenities. Wide spread buffet breakfast. Service is excellent. The nearest metro station (Yanggao Middle Road) is around 600mtrs from the hotel. There are few options to eat out near the hotel but mostly gets closed by 9pm which was the only pain point and I had to rely on seven11 which is 5 mins walk from the hotel. Overall a pleasant stay and would like to book this hotel everytime I visit Shanghai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM