of TripAdvisor Travelers recommend this hotel
Room was alright. My car and the the car next to mine got infested with thousands of spider ants (not exaggerating). Called management and it took two weeks to get a response after calling almost daily. luckily the corporate office was able to assist me. The manager "Phil" was extremely unprofessional in the time period that it took to call back. Never staying here or at any Crowne plaza ever again.
"Nice property; nonchalant staff; RIPOFF PARKING FEE"
The property is quite nice, the lobby nicely appointed. It sorta has that 1990s Florida look to the rest of the property, especially in the rooms. The room itself is quite comfortable, though seems like it could use a decoration refresh. The bathroom lighting is quite dark - I believe the choice of very low wattage fluorescent bulbs is the culprit here. There is no light in the shower, so I found myself stumbling about. I really don't understand the rationale behind a $15 parking FEE. A FEE in this area of Orlando is simply a ripoff. There is no gated parking area, I observed no security personnel, and quite frankly it's quite a hike from the parking area to the front entrance. Given that other hotels in the area (including the three literally across the street) do NOT charge for self-parking, I can't see how they justify a RIPOFF parking fee. Upon checkout, the front desk staff indicated their printer wasn't working Fair enough, I understand technical issues.They offered to email my folio - and verified my email address. Unfortunately, I've received nothing. Two calls to accounting both yielded a voicemail (I'm really not sure it was the right extension - there was no greeting - just the extension number), but alas I still don't have a copy of my folio. Sorry folks, this makes it very difficult to file an expense report. This is pure and simple a service failure. The location of this hotel is quite convenient for my business purposes and was quite comfortable. Too bad the staff doesn't care.
"Classy and comfortable, with exceptional service"
We had a fantastic experience from the moment we arrived. The restaurant is open late, so it is possible to have a wonderful meal after returning from a full day and evening of fun. The breakfast buffet is huge and delicious. The wait staff is friendly and exceptionally helpful. We appreciated the carafes of juice and coffee at our table. The restaurant is the most comfortable I have experienced. Our room was great, and overlooked the fabulous pool, hot tub, bar, and lounge area. These were all wonderful, also. The concierges were very helpful to us. We enjoyed the shuttle to Universal; it only has two departures per day, however. I would happily stay here again.
"Clean, friendly hotel!"
Enjoyed my stay at this hotel. It was very clean and the wait staff was very friendly. The hotel restaurant for breakfast was great although a little pricey. Pool area and tiki bar was nice. I would recommend anyone to stay here.
"Only 1 night stay over - but had an excellent stay."
I stayed in this hotel on Monday 27th September for 1 night, as I was flying home the next day and the hotel is pretty close proximity to the airport. Super quick and efficient check in service, excellent staff and customer service. The rooms were very clean, modern and had all amenities required to ensure a comfortable stay. The pool area was excellent. Clean and welcoming. Jacuzzi spa was very relaxing after a day of travelling!! Restaurant food was gorgeous and reasonably priced. Orlando, our waiter, was very friendly and welcoming. I left my passport in the room safe after I had checked out (I blame the tiredness from travelling - although the beds were super comfortable) - many thanks to Aisha who promptly arranged for the safe to be opened by security and had my passport ready for me when I arrived to pick it up. I was in complete panic mode and she was very reassuring. Thank you for a great stay. I would definitely return.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Discover
Check-in: 2:00 PM , Check-out: 11:00 AM