Great location for all of San Diego attractions- free shuttle to Old Towne- real comfy beds- A+Comment of H. Timothy , United States the 2014-11-14
"Convenient Location, Helpful Pleasant Service"
Only stayed for one night for work but was very enjoyable. Located very close to old town, also somewhat half way between down town and La Jolla. Free shuttle service to Mall, Old Town and Airport. A great option if you don't want to be stuck right down town.
Hotel is a little dated but wonderful. We stayed using points and wanted for nothing. It is close to the zoo and sea world and easy access to everything else in San Diego. The breakfast buffet leaves a lot to be desired and is pricey but the coffee was fabulous! Definitely recommend if you are looking for something that you can stay at while going around to the sites in San Diego.
"Dirty rooms, friendly restaurant staffs and doorman"
My family stayed here for 5 days. As many other reviewers said it's a dated hotel needs refurbishment. The old decoration does not bother me, as long as all the facilities functioning and reasonably clean. However, the rooms we stayed need thorough clean. My kid's white socks turned BLACK after running around in the first room we stayed!! Days later we found a watery area near the heater in the room, my socks soaked with water once I stepped on the carpet of that area. So we changed to another room. The second room is cleaner, my kid's socks turned Grey rather than black this time. But the desk and night stands are covered with visible dusk. Hair of previous customer was found near the basin. Plus the room has a body smell from the previous customer. The water features throughout the resort / hotel is nice.it seems at the beginning the hotel had an ambition to be a luxury hotel but it failed. It is very depressing to stay in the rooms. However, we found some restaurant and kitchen staffs are very friendly and thoughtful. For example, I asked an apple for my toddler, they cut it into thin pieces, which’s very nice and thoughtful. One doorman is also particularly nice and helpful. He rushed to open the door for us when he saw me pushing my child’s stroller. And when we returned hotel from the zoo, my child was too sleepy to walk or stand, the same doorman helped me to unfold the stroller so my child can get on the stroller immediately. I hope this hotel can raise up their standard of hygiene, and make it a more pleasant place to stay.
"Customer Service Lacking"
This is an older Hawaii themed property with a crazy outdoor access layout. Although the room quality was average the customer device was not. After spending 20 minutes walking around looking for the laundry room and ATM the front desk was unable or unwilling to break a twenty so I could get quarters to do laundry. The market was closed with a sign to ask someone who wasn't available. I finally asked a server in the restaurant to break into his tip jar and break the bill.
"Good place to stay"
Stayed there for a business trip. The staff was very responsive and helped me well with every request. Addition of airport shuttle will really help. Lots of food given in room service- thanks. Rooms are well kept and serviced.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM