of TripAdvisor Travelers recommend this hotel
"great room, but breakfast was a mess!"
the room was comfortable and clean (5 star!) however, the breakfast buffet the next morning was a mess (3 star). there was lots of food variety with asian and western choices, which was appreciated. however, the service was not good. 1. one coffee machine' no drip coffee' our party waited about 45 minutes for coffee, and we only finally got it because everyone else was done with breakfast (we were one of the last people left in the dining room when we finally got coffee) and because one of my friends kept checking in at the coffee counter. 2. i'm not one of those people who think that the whole world should speak english, but i think the staff at a hotel with a great reputation in a large capital city should at least know some words to communicate with international guests. even communicating in my basic mandarin was tough. 3. the lay-out of the space does not make sense: there are delicious soupy items, but you have to cross the room to get a bowl or a mug to put it in. 4. the juice bar ran out of both juice and glasses. another 20 minute wait. 5. water for the table. again, i understand that most chinese don't drink with their meals, but many people abroad who would stay at this hotel chain do. i have only ever written one other negative review on trip advisor. i really usually am easy going, but the service this morning was sub-par for a hotel of this reputation and nightly cost. my friends and i all live in beijing, but we may not be recommending this hotel to visitors.
"Great stay again "
Stayed for a night a part of biz trip. My comment about the room from previous stay was logged and they had humidifier ready in the room. Well maintained room, comfy bed, towels, couch, and cute cushions. Ate at buffet night and morning, good taste and enough choices, restaurant staffs were very polite. Last time, toilet paper was so hard but got softer. Great stay, very sure to be back again.
"Great place to stay - excellent staff and service!"
This is one of my favorite places to stay in Beijing. Updated rooms are comfortable without being pretentious. Check in moves quickly and the desk attendants are very friendly and efficient. There are plenty of choices in terms of food - several restaurants, lobby bar, wide variety of room service and the breakfast buffet offers a huge variety of western and Asian favorites. It's a great value!
"Great Stay Christmas is coming..."
Stayed here last night and woke up this morning to see the Hotel has started to putting up the Christmas Decorations... wow looks great. Had a very good stay here, with good service from the whole team, from the Front Desk Staff to staff in the breakfast restaurant. I was impressed with the variety of the western food for breakfast, and also a good selection of chinese food.. Good night sleep in a very comfortable room, and the AC was working. Easy to get a taxis this morning on the way to the office.. I will be back against to stay as my old Hotel Jen is closing down..
"Forbidden City visit"
This hotel was very nice! Robes, exercise room and great pool ( 50 meters) Outstanding breakfast! Very clean and helpful staff especially the guys in Concierge! Mini bars to keep things cool and comfy furniture in the room
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM