"Could be better"
Excellent location, safe and close to shop set but let down by room.it was small, stained carpet, no mirror and disappointing for the price paid. The Butchers Block was fantastic with really good food on both occasions we ate there.
"Room service is really bad!"
One of the worst meal I've had in Joburg. The Mussels aren't fresh and it's not properly cleaned. The taste is horrible. The fish is over cooked and too salty. My advice is, walk to Rosebank Mall, 5mins away, you'll get much better food anytime. It's a huge disappointment. The hotel kitchen really have to work on it.
The hotel has good security and underground parking, with convenient lift to reception. The reception staff were freindly and helpful along with being efficient. The location is very good with under a 5 minute walk to all the iminities, of central Risebank, which has many cafes, resteraunts etc. Including a couple of shopping mauls, the largest being the well know "Zone". Breakfast is good, and what you can't see you can request. Again very freindy service from the team. The have a guest complimentary longe bar which was great, offering a limited range of drinks and snacks. There is a train close by which runs directly to Jhb international airport, otherwise it is about a 30 minute drive. Good location for businesses.
"One of the best hotels"
As a Gold IHG member you do get spoiled with all the benefits and all. This Hotel goes further in giving you details of being such a member, some things I did not even know. You are then treated like royalty (no exaggeration). I really appreciated the patience and the length to which they explain things. I was of course given a room upgrade, which was fantastic. Everythin about the place is just fantastic, from the service to the rooms, the room set up, the cleanilness. On check out i did not have a single complaint. Well they could have an option of a bath and shower, but I am a shower person anyway so it was ok. Keep it up, I am certainly coming back. Great value for money
"Great Location, wonderful Property"
We stayed here for 1 night only but I would say this is a great hotel and the location is perfect in terms of safety and proximity to the City Centre and Gautrain station and Rosebank Mall. The Hotel has helpful staff, usual excellent IHG standard Room and perfect bedding the mark of IHG Group Hotels and a good overall decor of the lobby. This hotel is perfect for travelers to Johannesburg if you are on a short / longer trip. We were given an upgrade to a Junior Suite right on Check-In and we were really impressed by the cleaning ladies who re-cleaned our room on request. We also had free breakfast before our Safari Trip because of being a Gold Member of IHB Hotels.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 10:00 AM