of TripAdvisor Travelers recommend this hotel
First time stay here but won't be last ....high class hotel...friendly,helpful staff throughout hotel ....arrived early & decided to unwind in the spa before afternoon meeting...wow ! ...truly high end experience...hyrotherapy pool/.sauna/,steam room top class....lovely,modern room with view of river[club room]...great lounge/bar area...terrific breakfast....most relaxing hotel & excellent value...highly recommend it & will definitely be back.
"Had a great time"
Just wow.... It was more than what we expected. Staff were extremely helpful, kind. (everywhere, included housekeeping, reception, restaurant....) Room was very nice and clean, comfortable bed, small things inside really made our stay better. Amazing view, safe car park. Relaxing atmosphere. Thank you for you all, we left the hotel with thoughts. See you next time. 🙃👍🏼
"1 night stay in December"
My partner and I stayed here on a Saturday night and had one of the best experiences of London ever. I travel a lot with work and therefore know that sometimes you can get good days and bad days with hotel staff, but they were on top form every time I spoke to them. We stayed on the 14th floor, which boasted a lovely view of the river, London eye and the shard. The room was big, the bathroom super modern (even if the water wasn't hot enough in the bath - still lovely). The only thing which surprised me was when a housekeeper/lady knocked on the door after we had been checked in about an hour and proceeded to use her key card to enter the room. My partner was having a nap and I had just got out of the shower and was in a gown - not 100% sure what the point of this was! Also, being members of the club meant we were given 2 free drinks vouchers for the bar - another nice surprise! Overall one of the best hotels I have stayed in.
I would like to give the crown plaza a very positive review after my 4 day experience at the hotel I had a wonderful stay at the hotel . The staff were hospitable , friendly and very very helpful . They were very enthusiastic and also made us feel like we were valued customers . The rooms were in great condition and all facilities and expected extras were provided in the room . Eg kettle , teas and coffees , complementary water , toiletries , bath robs, slippers , iron & iron board . We faced an issue with one of the bathtub taps and hotel were very responsive they attempted to sort it that evening but as it was late they had a maintenance employee in first thing in the morning. As a result and a form of compensation they provided us with that night free of charge at the hotel . I felt their attitude to problem solving and putting the customer first allows me to talk so highly of them. We had an exceptional view at the hotel . With a balcony on the riverside view . The location of the hotel was also close to many modes of transport . We were given complementary access to the hydro pool , sauna and steam room and a 24 hour gym . It was the highlight of our mornings at the hotel . We really really enjoyed our stay and the hotel played an immense role in making our experience in London one to remember .
"Fall Vacation Oct31-Nov8, 2016"
A great stay for a first visit to London! Beautiful room ( you must learn how to use the lighting ) , fantastic amenities, great little Nespresso machine, and a close hop ( via the hotel's shuttle to Clapham Junction bus station. ) We loved the bar/restaurant on the second floor and watched helicopters come and go most nights we were there. The staff were so kind and caring. If we had wanted, we could visit the pool/sauna at no charge but did not have bathing suits. Overall, I'd say, if you don't mind taking the shuttle to the nearest bus station, you can get anywhere you want to go in the city. Just leave the hotel by 4pm! For some activities, you can take a bus right outside the hotel. This will most likely take you to Waterloo Train Station ( a gem we found only the last two days. ) Get an Oyster card and a Heathrow Express card ( for to and fro LHR ). Use the internet ( never a problem at the Crowne Plaza ) and type in " London Transportation. ) Type in where you want to go and you will have no problem. Loved the hotel, the bed was so comfortable, the shower lovely, but mostly you can figure where you want to go knowing you have a heavenly room to return to.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM