of TripAdvisor Travelers recommend this hotel
"Ideal if visiting the attractions close by, such as O2, Westfield, Olympic Park, Excel, etc."
Modern hotel close to the Thames and within a hundred yards of Royal Victoria DLR station with easy access to the rest of the Underground network. Room was spacious and well-equipped with views over the Thames. Lovely breakfast and very helpful staff.
Just got home from a visit to the Crown Plaza with work colleagues where we were celebrating with afternoon tea as part of a leaving-do baby shower. Having had set afternoon teas at a number of hotels in the past, I was disappointed. Firstly, we were given a box containing tea bags where we could choose our own flavours, which sounds good but this also included teas that, in my opinion, should have been brewed in a pot, and poured from that pot - a teabag steeped in hot water, again in my opinion, is not the way tea should be served at a tea party. When the sandwiches and cakes were brought to the table, it appeared that they had been standing waiting uncovered for a considerable time as the bread to the outside of the cake stands was so dry that it almost crunched as I bit in. On the plus side, the male servers were extremely attentive and polite. It's a pity the same could not be said about the female staff at the bar, both, but especially one of them, was fairly verging on rude: on the way in I asked if we were in the correct room, she said a curt 'yes' and walked away, not giving me chance to let her know that we were there for a pre-booked event - so I stood at the bar, which was empty of customers, waiting for someone to 'notice' me there. Later one member of the party went looking for the ladies, and was curtly given directions. Not good! We chose the Crowne Plaza as our venue as my pregnant colleague is finding it rather difficult to get around now, didn't want to travel into Town, and this seemed a handy place to choose, being quite near a station, thus easy for everyone to get to. The price was also favourable. But anyone thinking of going for afternoon tea, and want to be in this particular area, I would say....try somewhere else. The hard sandwiches, and the unbrewed tea aside, the service received at the bar area was not what I would expect from an establishment of this stature. The female bar staff definitely need customer experience training!
"Good size room. Standard breakfast"
Stayed here for one night. Very pleased with the room which was spacious, well appointed and clean. Staff were polite and efficient. Ideal place for the Excel or even the O2. Sleep quality was good with very little noise from neighbouring rooms even though the hotel was busy. Didn't eat in the hotel and the service in the bar was very slow.
I got the room that I never requested because they mentioned that they was booked up and just gave me a room that was left ( standard room ) to share with three adults , which I was very annoyed about . Slept uncomfortable for two nights , people either beside or above was making too much noise . The AC was not working so the room was too hot . One of the gowns was dirty . I paid a lot of money £345 and it was really not worth it . I would like my money back if not full at least half because that was out of order. Manager was rude as well no manners So disappointed
"Okay location, room and service"
The hotel would probably get a higher rating from me in that the Hotel is close to the DLR, the staff are friendly and the rooms are spacious. Similarly the overnight bed and breakfast rate is reasonable for London. The hotel also has a spa and pool area. The reason for my "average" rating is that as soon as you walk into the hotel you get the very faint smell of the pool (i.e. Chlorine). I was also able to smell it in the hallway on the 3rd floor. The odour is not oppressive or "strong" but nevertheless it is evident. I would suggest if they sort f out their ventilation it would get a "very good" at least.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM