Our hotel is located in the heart of Manhattan’s busiest business district, within walking distance of major financial corporations, accounting firms and the Javits Center
of TripAdvisor Travelers recommend this hotel
"Going above and beyond!"
I was going to wait until after our trip to review, but after the wonderful treatment we received from Tony at Bar 49 and Agatha Texier, food & beverage manager, we must say thank-you now. This was a 60th Birthday trip for four women from Manitoba, Canada. We arrived Thursday afternoon and first met Tony that evening and really appreciated the time he took to answer our first timer questions! Then on our first day's bike tour of Central Park, one of our group went over the handlebars on her bike resulting in an ambulance ride and 7 hours in emergency. Thankfully just a broken collarbone and bruising, but still her trip has been reduced to staying at the hotel. So only 3 of us were able to attend the birthday Broadway show. After the show the three of us had a drink at Bar 49, where Tony not only served us but asked about our trip and was so sweet when we shared the ups and down of our trip thus far. That was nice enough but he and his manager really went above and beyond. Saturday afternoon a beautiful tray of cheese & crackers, a piece of delicious cake and wine was delivered to our room with a lovely personal message from Tony to wish our injured one the best and a happy birthday to the other. That meant the world to us! It's so tough to have planned a trip and have one of your group miss most of it. Tony eased that pain, Thank-you. Everyone at this hotel has been friendly and helpful and I recommend it highly to anyone planning to visit New York! Great location, lovely rooms overlooking Times Square and fabulous staff.
I have stayed in the Crowne Plaza Times Square for 7 days and I was quite satisfied with my short stay. I would like to thank Mr Niles(GM), Alex(sales marketing manager') and Meng(bellboy) for helping me to find my package in the hotel. Sandra and Fredy(front desk) for being friendly to me during my check-in and check-out. Last but not least, Nick(cleaner, nightshift on 14oct), he was very kind to help me and my friend to get some food during mid night even it is not his duty! Really appreciate it! Most of the staff of crowne plaza are nice but some of the front desk staff are a bit impolite and not very helpful. Since I'm not a native English speaker so my English is definitely not very fluent, one of the front desk staff was impatient and rude to me and my friend when we were seeking help during mid night. My friend and I were feeling uncomfortable and sad about this. We sincerely hope crowne plaza hotel can provide some extra training to the front desk staff because their attitudes do represent the first impression of the hotel. Besides, I was pretty surprised that there are no bottles of water, slippers, kettle and refrigerator in the hotel room. It's quite annoying that I have to call 70 to request stuff every day. Anyway, I'm ok with the clean room and the location of the hotel. In addition, I would like to thank you the friendly staff that I have mentioned again!!
Just back from New York, stayed in the crowne plaza for 4 nights. Had a twin room with my husband and daughter. Very clean rooms. Great service all round. Would recommend . Went to the bar " broadway 49" in the hotel and the service by Felipe was excellent. Also used the coffee shop in the hotel " grind" yummy cakes and lovely coffee
"Very, very average so far.."
There is no doubt that the location of this hotel is perfect for a visit to NYC but what a let down so far. First , the rooms are nothing like the depiction on the website. They look like they have had a little help from a photoshop expert to me as they are pretty tired and run down in real life. They are very small ( we booked a family room but we are constantly bumping into each other) and there is a tiny wardrobe with 10 hangers for 4 people on a 5 night stay. Asked for more hangers , 40 mins later still nothing so asked again. 20 mins later we gave up to explore the city. Back at the hotel on the eve after 20 hrs awake tried the shower and there was no hot water, not even Luke warm. Called down to reception to be told that this wasn't inusual given that it was now 8.30 pm !! For £300 a night surely we should expect hot water. Was told that we could have an engineer to look at things this eve but not sure what time frame but as my two kids were nearly asleep told them not to bother. Off to sleep in my tiny bed now having had a cold water wash at the sink like something out of the 1970's. Let's see what tomorrow brings when I have been promised a call from the manager...
After spending 1 night in a different very disappointing hotel, I was so so so thankful to be checked into the Crowne Plaza. I checked in early (to escape from the previous awful hotel) and although my room wasn't ready yet, the staff were incredibly helpful and took my luggage so I could explore the area without the hussle and bussle. When me (22) and my partner (21) came back later, we collected our luggage and went to our room (quite high up) which was great, although we didn't have a view of like, Empire State Building, it was nice to just be higher than some other buildings in New Yorks jungle. We didn't have breakfast here, so we cant comment on that. But the room was big, spacious, the bed was so comfortable! The bathroom was equally spacious, large shower, all in top condition and amazing working order. We couldn't be more happy with the experience we had in New York, I know you're not in your hotel room much, as theres so much exploring to do - but after a day on our feet, we really appreciated coming home to this room and our comfy bed. We was only here for 2 nights, but I wish we could have stayed longer! Thank you for the best 2 nights in NYC!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM