of TripAdvisor Travelers recommend this hotel
"Worst idea ever"
So , I was looking to book a room in a lovely hotel with conjoining rooms for the evening before my wedding I was looking for something special but also able to relax and wind down with my best men before the big day the following day, the reason I needed conjoining rooms was that I had my 1 year old son also with us. On arrival we found that the travel cot as requested was not in the room, which the duty manager Steve I think his name was rectified pretty quickly...the room was ok, it was clean. after he had left I double checked the conjoining room situation... the doors were locked, I called the reception and let them know...they said someone would come and sort it , I was fine with that.we went to the pool area. The spa area is obviously in need of a refurb , it is tired , the whirlpool area bit wasn't working and just needed a general freshen up all round.it reminded me of the wester hailed swimming pool in the 80s. We returned to the room to get ready for our evening meal... the conjoining rooms were still not open... I called reception again.... someone will come do it they said... we got ready and went for our evening meal. The food was average at best.... the service was ok ... the staff that work here apart from Steve the duty manager are obviously not doing this as their career as you would find in gleneagles or Cameron house or even norton house.. they didn't care,I didn't blame them, I wouldn't have cared either. The restaurant area was also tired and in need of a refurb , the vibe of the place was not a good one. We returned to the room , to find that we had been put on the same floor as other guests celebrating a wedding which was not ideal...but ok I guess... I was getting a bit excited at the prospect of my own wedding. Got back into the room....conjoining doors still not open... I call again... someone will be along in a bit.... A bit then becomes after 8 o'clock so I go through to the other room with the key and try to settle the baby to go to sleep .... I eventually hear someone trying to open the door from the other side.... by this time it's about ten pm and I'm lying trying to get my baby to sleep... at this point someone opens the door to the room (not the conjoining door) and bursts in turning the light on and comes marching over to the conjoining door...by this point I was getting a little upset Andrew Jed him what the hell he was doing'' he then turned the light off and tried to open the conjoint door by iPhone torchlight.... didn't manage... Eventually someone arrives who could actually remove the piece of foam between the doors and unlock the door.... and I could go and join my friends for a glass of champagne. It was all getting a bit fawlty towers by now and I started to find the situation really funny!!! We went to check out in the morning and the girl asked how our stay was... I told her , she wasn't really interested and I could instantly tell she wished she hadn't asked... It was a bizarre experience... Thank god the evening of our wedding we were going to Cameron house.
Great deal at this hotel for two days of golf. Enjoyed the restaurants and bars . Very comfortable and spacious bedrooms. Staff in hotel very friendly and helpful. Deeply disappointed in anything to do with the golf. East course was in very poor condition with no sign of any greenkeeper work ongoing. Golf staff uninterested and surly. We didn't pay a lot for the golf and it's just as well. Stark contrast with the Duke's course at St Andrews which we played the day before where customer service was excellent. I'll go back to the hotel with my wife but I'll play my golf elsewhere.
"A great weekend break."
Fab big room, the bed was a bit soft for my liking. Swimming pool was warm unfortunately the whirlpool was not working when we were there. Sauna and steam room a good size and excellent gym facilities. Grounds are gorgeous with a small putting green and nature walk for families. Never used the golf course. Ate dinner in the lounge on first night. Very reasonably priced. Stay included breakfast. Very busy on the Sunday morning so had a wait to be seated. Lots of choice from buffet from cereals to continental breads with cheese and meats, eggs cooked to order and full cooked breakfast also available. Hotel is a 15 minute drive from centre of town.
"Very happy second visit"
I was there last in 2014 - enjoyed my stay then and I enjoyed it now. Beautiful countryside location. Getting into Edinburgh takes a little effort, but the bud service is frequent and the staff were glad to hjelp. Rooms are large and well looked after. You need to walk a bit to reach the rooms from the reception, but not a major problem. Very quiet so good sleep quality Very good breakfast as well. I would be happy to come again.
"Slightly Disappointed "
Stayed here for one night on business having stayed before many years ago, so I had high expectations. Whilst some elements didn't disappoint, such as the elegant exterior and the great golf courses. The staff were however very helpful, although difficult at times to understand. The restaurant is nice, but food standard keeps the overall standard of the place down. Nothing worse than showers with curtains, it's time they had proper wet rooms with showers. Would I go back again yes, to see if things improve. There is plenty of scope for this place to be 5 star.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM