The Darkhill Hotel is located at the Beyazıt district of Istanbul, the mile stone of rich history. Because of the location, it’s very easy to access to the touristic areas all around Istanbul. It’s only a walking distance away from the Blue Mosque, St.Sophia, Sultanahmet Square, Grand Bazaar, and the Suleymaniye Mosque.
"Disappointing amenities and service; falls short of the hotel's potential"
Disappointed by what appears to be a modern hotel that falls short of expectation. While the roof deck, lobby and room is nice, and the staff tries to be friendly; it fell short when it came to things like: 1. Asked about a hot jacuzzi then finding out it is only a very cold jacuzzi. 2. A room that smelled musty/dank. 3. Being asked to pay $5 USD for a piece of plastic to cover your hair just to sit in the cold jacuzzi. 4. Being denied a request for a corkscrew or for a small iron to remove a wrinkle. 5. Poor quality Wi-Fi in restaurant and room. Multiple dropped calls. 6. When I tried (within 2 hours of check-in on the first day) to cancel my 2nd day stay, the front desk told me with confidence that I just needed to contact Orbitz. I did so, after spending a frustrating hour on the phone with Orbitz (dropped calls on poor quality hotel Wi-Fi). I was later told by Orbitz and then later by the front desk that it was the hotel (only) that refused to cancel my stay (I paid the hotel directly). When I e-mailed hotel management they told me to speak to a front desk manager in the morning. None was available around 10 AM. So they refused to allow me to stay only one day instead of two days and tried to falsely blame Orbitz. 7. The quality of the breakfast was "ok" and far short of the Marmara Hotel, for example. All of these issues have been inconsistent with many great hotels in this great country. On the positive side, the roof deck offers great views of the waterfront and the room is well designed. The lobby was also very pleasant. Perhaps new management/ownership can remedy the situation and bring in more visitors to what should otherwise be a great hotel. Please note, I'm not that picky. I've stayed in hostels and luxury hotels while riding a motorcycle around Turkey. This was my only negative stay.
"Clean, quiet and good location."
Clean, quiet, located in a beautiful area very close to the tram station Laleli. the rooms are small, safety box in the rooms. a beautiful roof view.The breakfast is good but almost same everyday. Free WIFI. A pool on the roof without using I don't know why and another small pool underground with cold water unfortunately one of the few hotels with pools in European Istanbul, if you come to Istanbul for pools I advice you the Asian side with less real estate density. Close to tourist places full of store. Beth and sauna are not bed, cold pool water. isn't worth the price you can find a less a price with 4 stars hotels. I don't appreciate the treatment of the staff with us in check out when they hide my luggage from me just because we have not paid in time the expensive pool cap (charge $ 5). they made me very angry, that wasn't nice and kind of them at all. but be sure we did not want to steal you, they not apologize. some of the staff were not friendly.
"Great hotel with free spa"
The hotel is very nice, very clean, spa with swimming pool free, the breakfast is nice in the roof restaurant, Mr youssef in the reception is very helpful and the stuff was very friendly Great value the location Is very good very near to station LEila in sultan Ahmed area
"Better than expected"
Room is very clean, staffs are friendly, good breakfast with a spectacular view from the roof bar, very affordable price for a 4 star hotel. Location is very close to tourists spots with access to trams and buses. The only negative point is that the bathroom is a little bit dark with lack of lighting.
"a hidden gem"
After a 30 minute taxi ride (organised by the hotel for 25 Euro) battling the Istanbul traffic, we pulled off down some side streets to be dropped off at the small frontage of Darkhill. The front is nothing to comment on other than a VERY steep access ramp next to the steps which was somewhat challenging with a suitcase so lord alone knows what it would be like with a wheelchair. That said, the hotel staff swooped in to assist our party of three navigate into reception. Check in was very efficient and helpful. We were shown where everything we wanted to see was located (be warned if on a weekend visit, the Grand Bazaar is mostly closed on a Sunday) and after a bit of pushing were given a FREE map rather than the initially offered charged one. We were taken up to our rooms, which while small were perfect. Tastefully decorated, comfy beds and a bathroom room with a fabulous rain shower fully stocked with toiletries. We booked this hotel for the roof terrace bar/restaurant, it was lovely after a day of travelling to sit and watch the sun go down with a G & T listening to the call to prayer echoing around the city. A 10 minute walk sees you in the middle of it all. We found there was little need to use the Tram or the Metro, though we did end up walking over 10 miles on the Sunday so we didn't get to see everything that we could have if we travelled by public transport, but we did stumble into some amazing places when we got a bit lost. The hotel team a great and helped us to check in and print off our boarding cards for our internal flight to Bodrum on the Monday. We would not have been able to do this without their help, as it was it took half an hour and some phone calls to Turkish Airlines by the hotel team to sort it all out. The pool and Spa are great, though they do want you to wear a swimming hat which you buy for $5 unless you happen to have your own. This was a perfect hotel to explore Instanbul from, clean, a team that will go over and above to help and reasonably priced. You cant go wrong here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM