of TripAdvisor Travelers recommend this hotel
"Very pleasant stay"
The hotel is in a very convenient position. Room are very comfortable and large. Staff is super friendly, welcoming and can assist you in several tasks. I really felt well welcomed. The hotel restaurant, il barilotto, offer a good variety of plates of a very good quality for a more than reasonable price. Perfect for business trips. Strongly recommended.
"A very pleasant stay"
We stayed at this lovely hotel for 4 days , and from the minute we entered we were greeted by a very lovely receptionist i think named mariam and she was more than helpful she upgraded our room and also explained what we should check in the city , and she patiently showed my aunts how to take the bus and from where and so on , the room is a bit old in a nice vintagy way and there's a lovely balcony and two seats , the view at night is very nice Overall it was a nice hotel and it's not very far from the city center whether you wanna take the bus or walk there , and lastly they left us two bottle of water as a complimentary after they cleaned the room! A big plus for me 👍🙏🏼 when i come tired after a long day❤️
"Great place to stay"
Everything staff, location, service, breakfast etc. were great. The only negative thing that I can say is it was a little bit expensive place to stay. Thank you though to everybody in the hotel. I will come again for sure.
"Don’t be mistaken by the nice look of this hotel"
Location: The hotel is very easy to find as it is near the highway exit “Lugano Sud”. And you can see it from the street. The drive to the hotel is nice and you can park right in front of the entrance. If you arrive on the first day, do not drive down to the underground parking as you can only access it with a hotel card and there is no bell. The reception: We arrived at half past midnight in early December and met probably the most incompetent receptionist. After asking us for the ID, which is normal, we were asked to give a credit card and e-mail address (he should have had both already had as we booked with booking.com). Then we also had to confirm the reservation, even though we were standing right there and he had our credit cards as guarantee. He wasn’t friendly and tried to make his point by raising his voice. As he copied the documents, entered data into the computer and talked to us at the same time we had to wait an unusual long time for all to be done. We hoped that for the check-out at least there would be another receptionist. The room: My room on the 5th floor was nice and quiet. The bed consists of 2 separate mattresses. There is no duvet instead there is a thin blanket. The bathroom has no shower but a bathtub with a dingy shower curtain. My colleague had a room on the 3rd floor and the said that he almost couldn’t sleep as the room temperature was unbearably hot. Of course you could open the window but a pleasant room temperature can be expected in a room equipped with air con. The breakfast: The breakfast looks good. But only from distance. All food looks and tastes as if they just warmed the breakfast from the last few days. Nothing tastes fresh. For the bread you have to cut a slice because it is all hard. And don’t even think about taking a piece of cake as it is all dried up too. Oh and I have never seen a darker coffee. It doesn’t even change color when you add milk. The check-out: We were wrong. The new receptionist isn’t more competent nor friendlier than the one for the check-in. When my colleague told her that his room was way too hot to get any rest she said that he should’ve called the reception in a reproachful tone. I wonder how they would’ve tried to help at 4am… The further check-out procedure again took way more time than normally and in the end she mixed up all receipts. With an irritated hiss she printed amended versions. Definitely not a hotel to go again.
The hotel is located close to the lake, only few minutes to reach it. The building is from the 1700, about 1 km from the city centre and 1 km from the railway station. Breakfast OK. Free minibar, but only with soft drinks. free wifi, outdoor swimmingpool
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM