Delano Hotel is located in the heart of South Beach. The Bass Museum of Art is 9 minutes' walk from the Delano South Beach. The Miami Beach Botanical Garden is less than 2 km away.
This place seems to think it is special but in reality it is dark and gloomy and the room -at least the one we stayed in- was small with poor facilities. The pool are is a 'posers paradise' - or maybe i am just too old! The beach is OK -but $25 dollars per day for an umbrella is a bit extravagant. Fred the Beach Attendant was friendly and helpful.
Great hotel, but under new management not sure which direction it is heading. Food was good. Restaurant service was ok. Maintenance needed. Looks a little worn. Only came for breakfast. Didn't refill coffee or water.
Decided to stay at Delano with my wife and another couple on my birthday for a few days after a transatlantic cruise. I booked for a double room through booking.com months in advance with a request of a king size bed and upon my arrival I was offered a room with two single beds. My request was neglected and I was forced to upgrade my room (for extra $$$) in order to get a king size bed. The receptionist, namely Julie from France repeatedly mentioned that they had no king size bed rooms and the only possibility was to get an upgrade at our cost. Having my computer with me, I quickly checked availability of the rooms at Delano the same days of our stay and realized that they had king size rooms and they were even advertising at a special 71% discounted rate through booking.com. In other words just to get a few hundred bucks from our pocket, they were lying to our face. I shared this with her supervisor and received the same attitude!!! Of course a nasty welcome to Delano affects your appetite in every sense. The same evening from the night receptionist I checked and he also unknowingly confirmed availability of king size rooms. Prepare yourself for similar situations as the front office staff will do all they can to sell you an upgrade in order to get their commission! The rest is the same with the hotel... Exaggerated prices, dirty windows, run down conditions (prices inflated but no up lift on the facilities...) Try neighboring hotels with more up to date kitchen, modern facilities at half the cost.
"Love this place"
My first time staying in this hotel. Have been to the bars here several times since 2000, but decided to try the Delano out and I was impressed. The hotel itself is excellent, the rooms are very nice. It is the staff make the hotel a winner. No attitudes or sloppiness. All very friendly and treat you like you are actually very welcome there (which can be the opposite experience sometimes in upscale hotels). Pool area is fantastic. Servers are awesome and very accomodating. Drinks are great, but be prepared to pay upwards for them- its worth it though- the ambiance is excellent. Don't hesitate to book this hotel. If you are bringing your kids, the pool is an adult playground, best to take them to the beach ;) Location is also great here...sort of central to everything, although didn't mind walking 15 blocks to experience the best espresso at Los Olas Cafe'.
This was my first stay at the Delano, but as a former South Beach resident, I've been acquainted with the Hotel since the late-90's. It is a phenomenal property with common areas that are as awe-inspiring today as they were back in 1998. It's unlike any hotel I've visited. The pool club is great! Friendly service (my wife and I loved Diego), great atmosphere and perfectly manicured surroundings. From my point of view, the only down-side is that the rooms have not aged as well as the common areas. They feel a bit tired and dated. I mean, I respect Jean-Paul Gaultier and everything, but his style is long-gone. Fellow reviewers have complained about the cost of their stay. I felt the cost was on par with our experience at the Delano. Listen, if you are budget conscious, a premium South Beach boutique hotel may not be for you.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
There is a $35 Resort Fee (inclusive of tax) per room per day, to be paid directly by the guest at the time of check-out.